Adobe Community: Blog RSS feed not working. Why?

Currently Being Moderated

1. Sidney Mitchell,

May 2, 2012 10:00 AM in reply to Paul Howson

Report

Hi Paul!

The issue I'm seeing here is that you do not have any RSS feeds within the site as this may have been deleted at some point.

I get the following error when selecting the RSS feed on the page you've provided.

ERROR: Either the RSS channel no longer exists or if this is a new channel then the feed file may not have yet been created. The feed file is created automatically at regular intervals. Please check again later.

So you'll need to go into your site and create a new RSS feed for your blogs. Then add it to your blog layout to correct this issue.

- http://screencast.com/t/T36WADJxH6

KB reference: http://kb.worldsecuresystems.com/000/bc_9.html

Kind regards,

-Sidney

|

Mark as:

Currently Being Moderated

2. Paul Howson,

May 2, 2012 12:14 PM in reply to Sidney Mitchell

Report

Thanks Sidney. Of course creating an RSS feed for a blog is made easy with the checkbox on the blog details page "Syndicate this Blog". Funny thing is it was checked, but there was no RSS feed. So I unchecked it, saved, then rechecked it and saved again and the RSS feed then appeared. Some little gremlin there.

|

Mark as:

Currently Being Moderated

3. Earthan,

May 2, 2012 5:15 PM in reply to Paul Howson

Report

Very true Paul. I had the very same issue and followed your example and it fixed it... Definately buggy.

|

Mark as:

Currently Being Moderated

4. Paul Howson,

May 2, 2012 11:45 PM in reply to Sidney Mitchell

Report

Now it's a day since this change was made. The RSS feed for the blog is listed in the RSS feeds for the website. Nevertheless, the RSS feed is still yielding the:

ERROR: Either the RSS channel no longer exists or if this is a new channel then the feed file may not have yet been created. The feed file is created automatically at regular intervals. Please check again later.

message.

What's going on here? Any ideas Sidney? Here is the url again:

http://totaleducation.businesscatalyst.com/_blog/Richards_Blog

Thanks, Paul Howson.

|

Mark as:

Currently Being Moderated

5. Earthan,

May 4, 2012 11:45 PM in reply to Paul Howson

Report

I still have the very same problem. The rss channel is there and the blog has posts in it.

I get the same error message as Paul above.

Any reason for this and is there a fix?

|

Mark as:

Currently Being Moderated

6. Sidney Mitchell,

May 7, 2012 9:13 AM in reply to Paul Howson

Report

Hi guys,

Paul: The original RSS feed looks to have been removed.

Old ID: 4839

New ID: 8365

The actual working one is below so you'll need to update the RSS feedlink to match this.

- http://totaleducation.businesscatalyst.com/RSSRetrieve.aspx?ID=8365&Ty pe=RSS20

Earthan: Can you provide the URL of the feed/page that is not working?

Kind regards,

-Sidney

|

Mark as:

Currently Being Moderated

7. Neil Eisenberg,

May 12, 2012 5:55 AM in reply to Sidney Mitchell

Report

I have the exact same issue. I have a blog. The checkbox is checked to syndicate it. The RSS feed is created, but there is nothing in it and I get the same error message. I tried unchecking the syndication button and saving, then removing all RSS feeds and saving, and then adding the checkbox back on the blog. The RSS channel is created, but I still get the error.

This is the URL. (I'm on an iPad)

http://reader.mac.com/mobile/v1/http%3A%2F%2Fwww.bluemountainbistro.co m%2FRSSRetrieve.aspx%3FID=18026%26Type=RSS20

If I manually add all the posts, obviously they show up... But I don't want to have to do that all the time...

|

Mark as:

Currently Being Moderated

8. Sidney Mitchell,

May 12, 2012 10:37 AM in reply to Neil Eisenberg

Report

Hi guys,

I'm having our team look into this further. It appears after enabling "syndicate rss" within blog the system creates a new feed but it never seems to want to update with the posts.

I'll let you know once I'm able to find more details.

-Sidney

|

Mark as:

Currently Being Moderated

9. Neil Eisenberg,

May 12, 2012 12:57 PM in reply to Sidney Mitchell

Report

Thanks. This site just went live and they want to do a big promotion asking everyone to subscribe to the blog. Obviously, I'm trying to stall them.

|

Mark as:

Currently Being Moderated

10. Sidney Mitchell,

May 17, 2012 9:15 AM in reply to Neil Eisenberg

Report

Furthermore this has been identified as a bug and will be corrected in our next release.

BugID: 3192268

Thanks for your patience.

-Sidney

|

Mark as:

Currently Being Moderated

11. FraserMcCulloch,

Jul 7, 2012 6:22 AM in reply to Sidney Mitchell

Report

Sidney

I still have this problem with RSS. I posted a support request, Case #0183391077, where I received the less than satisfactory solution on manually moving blog posts from left to right.

The RSS ID in the address bar is showing 11231 - this doesn't work

The RSS ID in the admin area is 11474 and it works.

I've tried unchecking and checking the syndicate this button, logged in and out to no avail.

Here's a screencast of the problem

http://www.screencast.com/t/k3yyjzlr3jJV

I hoping this can be resolved.

Fraser

|

Mark as:

Currently Being Moderated

12. Neil Eisenberg,

Jul 7, 2012 8:15 AM in reply to FraserMcCulloch

Report

I reported this months ago and was told it was going to be fixed in the next release which it wasn't.

Neil

Neil Eisenberg

Design Intervention Studio

"The Art of the Web"

19 Birch Lane

Woodstock, NY 12498

845-679-8052

www.designinterventionstudio.com

|

Mark as:

Currently Being Moderated

13. Sidney Mitchell,

Jul 9, 2012 10:36 AM in reply to Neil Eisenberg

Report

Hi guys,

Some positive news as this appears fixed in our latest release last week.

Issue 3192268 - Updated the "Syndicate this Blog RSS" option tooltip from the Blog details page to specify that only new blog post will be added to the feed once the setting is activated

Reference: http://www.businesscatalyst.com/_blog/BC_Blog/post/July_release_-_New_ admin_user_interface_updates_additional_customer_reports_and_bug_fixes /

Hope this helps!

-Sidney

|

Mark as:

Currently Being Moderated

14. Joel Media Group,

Jul 9, 2012 2:11 PM in reply to Sidney Mitchell

Report

Okay, got help from online chat with a solution. If the blog ever loses its channel, like in this case the channel ID didn't match the Blog's ID. Instead of unselecting and reselecting the Syndicate this Blog box which only provides a temporary solution in my case, uncheck the Enable box and then SAVE. Then check the enable, then Save.

This apparently restored the blog's original syndicated feed.

Teejay

|

Mark as:

Currently Being Moderated

15. FraserMcCulloch,

Jul 10, 2012 4:38 AM in reply to Joel Media Group

Report

Teejay

Thanks for tip. Tried this over 12 hours ago and waited and it doesn't work.

Before Teejay's suggestion

Old ID = 11231

New ID = 11474

After Teejay's suggestion

Blog ID = 13410

Correct ID = 11474

http://www.screencast.com/t/TJvcnOIg

http://www.screencast.com/t/NfTGk2KJtPk

This is support case

Case #0183391077

|

Mark as:

Currently Being Moderated

16. Sidney Mitchell,

Jul 10, 2012 9:22 AM in reply to FraserMcCulloch

Report

Hi Fraser,

I've double checked your case and it appears resolved.

"Thank you. Problem solved. Created new blog."

Please let us know if you have any further issues by reopening the existing case.

Kind regards,

-Sidney

|

Mark as:

Currently Being Moderated

17. FraserMcCulloch,

Jul 10, 2012 1:36 PM in reply to Sidney Mitchell

Report

Yes Sidney, case closed, problem solved. cheers all for your help.

|

Mark as:

Currently Being Moderated

18. psteil,

Jan 24, 2013 6:52 AM in reply to Sidney Mitchell

Report

FYI, we have been having related problems with at least two sites that we have checked...

It started with the rss feed only showing 15 posts at a time. Per support we deleted the rss channels and re syndicated the blogs and then waited and the rss channels were never updated...

Finally I went in and added all the blog posts to the rss channel manually and then all 350+ posts appeared... not sure if new ones will show up or not...

Just wanted anyone reading to know about this workaround...

Patrick Steil

http://www.podiotools.com

|

Mark as:

Content Management and Modules

Blog RSS feed not working. Why?

May 2, 2012 1:09 AM

Case #0183391077

More Like This

Bookmarked By (0)

Answers + Points = Status