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Muse Installation problem

May 12, 2012 11:04 AM

I downloaded and installed Flash and Muse at the same time but Muse says it is installed but will not launch nor can I find it anywhere on my HD (OSX). I would like to redownload and reinstall but the Adobe installers says it is installed so I cannot do anything.

 

EDIT: A reboot proved to help a bit, I was able to locate the Muse uninstall app, I am cuurently trying to redownload/install.

 

EDIT 2: re-installed a second time and still cannot launch Muse app

 
Replies
  • Currently Being Moderated
    May 12, 2012 11:12 AM   in reply to NickAcc

    Please check in the Application folder and see if Adobe Muse is listed.

     
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  • Currently Being Moderated
    May 12, 2012 11:17 AM   in reply to NickAcc

    The uninstall link 'Uninstall Adobe Muse' should be in  here in Applications > Utilities > Adobe Installers.

     
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  • Currently Being Moderated
    May 12, 2012 11:20 AM   in reply to NickAcc

    Do you have the latest version of the Adobe Flash Player and Adobe AIR installed?

     
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  • Currently Being Moderated
    May 12, 2012 11:21 AM   in reply to NickAcc

    For the best assistance, I recommend our chat support at http://helpx.adobe.com/contact/index.html . Our chat representatives can provide a personalized experience to resolve the issues you describe. They are open during the weekend for today and tomorrow.

     

    1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'

     

    2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'

     
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  • Currently Being Moderated
    May 12, 2012 1:55 PM   in reply to NickAcc

    Hi,

    This wordked for me.

     

    Tried to download the Muse product from the trial download page of Adobe.com, and installed it on other location than applications.

    -Yuvraj.

     
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