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Acrobat Pro Crashes - new install

Jan 7, 2012 8:25 PM

Tags: #mac #crash #mac_os_x #acrobat_pro

Brand new MacBook Air, 10.7.2, and Adobe Creative Suite.

 

I've never been able to get Acrobat to open.  I get an "internal error occured" message whenever I try to open it.

 

Anyone else with this?

 

 

 

 

 

Process:     AdobeAcrobat [227]
Path:        /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:  com.adobe.Acrobat.Pro
Version:     10.0.0 (10.0.0)
Code Type:   X86 (Native)

Parent Process:  launchd [128]

 

Date/Time:   2012-01-07 23:23:52.133 -0500
OS Version:  Mac OS X 10.7.2 (11C74)

Report Version:  9

 

Interval Since Last Report:      -49391 sec
Crashes Since Last Report:       3

Per-App Interval Since Last Report:  -8 sec

Per-App Crashes Since Last Report:   3

Anonymous UUID:                  D1A53449-3BE0-4812-8F71-89302656D009

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

 

Application Specific Information:

objc[227]: garbage collection is OFF

abort() called

terminate called throwing an exception

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib    0x97ff89c6 __pthread_kill + 10
1   libsystem_c.dylib         0x94f00f78 pthread_kill + 106
2   libsystem_c.dylib         0x94ef1bdd abort + 167
3   libc++abi.dylib           0x99066921 abort_message + 94
4   libc++abi.dylib           0x990641bc default_terminate() + 36
5   libc++abi.dylib           0x990641fe safe_handler_caller(void (*)()) + 15
6   libc++abi.dylib           0x99064268 std::terminate() + 23
7   libc++abi.dylib           0x990652a0 __cxa_throw + 112
8   com.adobe.Acrobat.framework   0x00df35e2 AcroSecurityBailOutImpl + 10509722
9   com.adobe.Acrobat.framework   0x00df3865 AcroSecurityBailOutImpl + 10510365
10  com.adobe.Acrobat.framework   0x012b0e8d AcroSecurityBailOutImpl + 15480389
11  com.adobe.Acrobat.framework   0x00df3914 AcroSecurityBailOutImpl + 10510540
12  com.adobe.Acrobat.framework   0x00df39c1 AcroSecurityBailOutImpl + 10510713
13  com.adobe.Acrobat.framework   0x00df1d7f AcroSecurityBailOutImpl + 10503479
14  com.adobe.Acrobat.framework   0x0060b16f AcroSecurityBailOutImpl + 2218279
15  com.adobe.Acrobat.framework   0x00019a9a RunAcrobat + 42587
16  com.adobe.Acrobat.framework   0x00013563 RunAcrobat + 16676
17  com.adobe.Acrobat.framework   0x00012bbf RunAcrobat + 14208
18  com.adobe.Acrobat.framework   0x0001255b RunAcrobat + 12572
19  com.apple.Foundation      0x91481f49 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
20  com.apple.CoreFoundation  0x936dbff3 ___CFXNotificationPost_block_invoke_1 + 275
21  com.apple.CoreFoundation  0x936a6d78 _CFXNotificationPost + 2776
22  com.apple.Foundation      0x9146d136 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
23  com.apple.AppKit          0x9800dd05 -[NSApplication _postDidFinishNotification] + 259
24  com.apple.AppKit          0x9800d9f8 -[NSApplication _sendFinishLaunchingNotification] + 84
25  com.apple.AppKit          0x9800c518 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 277
26  com.apple.AppKit          0x9800c22e -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 377
27  com.apple.CoreFoundation  0x936f4548 -[NSObject performSelector:withObject:withObject:] + 72
28  com.apple.Foundation      0x914a721a __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 121
29  com.apple.Foundation      0x914a5fcd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 476
30  com.apple.Foundation      0x914a5da1 _NSAppleEventManagerGenericHandler + 234
31  com.apple.AE              0x93e19045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
32  com.apple.AE              0x93e02b67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
33  com.apple.AE              0x93e02a54 aeProcessAppleEvent + 253
34  com.apple.HIToolbox       0x960cffea AEProcessAppleEvent + 103
35  com.apple.AppKit          0x980092af _DPSNextEvent + 1301
36  com.apple.AppKit          0x980088ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
37  com.apple.AppKit          0x98004c22 -[NSApplication run] + 911
38  com.adobe.Acrobat.framework   0x00010edf RunAcrobat + 6816
39  com.adobe.Acrobat.framework   0x0000f57b RunAcrobat + 316
40  com.adobe.Acrobat.Pro     0x00001e92 main + 94
41  com.adobe.Acrobat.Pro     0x00001e16 start + 54

 

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib    0x97ff990a kevent + 10
1   libdispatch.dylib         0x99253c58 _dispatch_mgr_invoke + 969
2   libdispatch.dylib         0x992526a7 _dispatch_mgr_thread + 53

 

Thread 2:

0   libsystem_kernel.dylib    0x97ff902e __workq_kernreturn + 10
1   libsystem_c.dylib         0x94f00ccf _pthread_wqthread + 773
2   libsystem_c.dylib         0x94f026fe start_wqthread + 30

 

Thread 3:

0   libsystem_kernel.dylib    0x97ff902e __workq_kernreturn + 10
1   libsystem_c.dylib         0x94f00ccf _pthread_wqthread + 773
2   libsystem_c.dylib         0x94f026fe start_wqthread + 30

 

Thread 4:

0   libsystem_kernel.dylib    0x97ff902e __workq_kernreturn + 10
1   libsystem_c.dylib         0x94f00ccf _pthread_wqthread + 773
2   libsystem_c.dylib         0x94f026fe start_wqthread + 30

 

Thread 5:

0   libsystem_kernel.dylib    0x97ff902e __workq_kernreturn + 10
1   libsystem_c.dylib         0x94f00ccf _pthread_wqthread + 773
2   libsystem_c.dylib         0x94f026fe start_wqthread + 30

 

Thread 6:

0   libsystem_kernel.dylib    0x97ff902e __workq_kernreturn + 10
1   libsystem_c.dylib         0x94f00ccf _pthread_wqthread + 773
2   libsystem_c.dylib         0x94f026fe start_wqthread + 30

 

Thread 7:

0   libsystem_kernel.dylib    0x97ff883e __psynch_cvwait + 10
1   libsystem_c.dylib         0x94f02e21 _pthread_cond_wait + 827
2   libsystem_c.dylib         0x94eb342c pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore0x99746f36 TSWaitOnCondition + 124
4   com.apple.CoreServices.CarbonCore0x996b8579 TSWaitOnConditionTimedRelative + 136
5   com.apple.CoreServices.CarbonCore0x9971a755 MPWaitOnQueue + 200
6   AdobeACE                  0x01e1f737 ACEInitialize + 3741
7   AdobeACE                  0x01e1f6ad ACEInitialize + 3603
8   com.apple.CoreServices.CarbonCore0x9971b6b4 PrivateMPEntryPoint + 68
9   libsystem_c.dylib         0x94efeed9 _pthread_start + 335
10  libsystem_c.dylib         0x94f026de thread_start + 34

 

Thread 8:

0   libsystem_kernel.dylib    0x97ff883e __psynch_cvwait + 10
1   libsystem_c.dylib         0x94f02e21 _pthread_cond_wait + 827
2   libsystem_c.dylib         0x94eb342c pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore0x99746f36 TSWaitOnCondition + 124
4   com.apple.CoreServices.CarbonCore0x996b8579 TSWaitOnConditionTimedRelative + 136
5   com.apple.CoreServices.CarbonCore0x9971a755 MPWaitOnQueue + 200
6   AdobeACE                  0x01e1f737 ACEInitialize + 3741
7   AdobeACE                  0x01e1f6ad ACEInitialize + 3603
8   com.apple.CoreServices.CarbonCore0x9971b6b4 PrivateMPEntryPoint + 68
9   libsystem_c.dylib         0x94efeed9 _pthread_start + 335
10  libsystem_c.dylib         0x94f026de thread_start + 34

 

Thread 9:

0   libsystem_kernel.dylib    0x97ff883e __psynch_cvwait + 10
1   libsystem_c.dylib         0x94f02e21 _pthread_cond_wait + 827
2   libsystem_c.dylib         0x94eb342c pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore0x99746f36 TSWaitOnCondition + 124
4   com.apple.CoreServices.CarbonCore0x996b8579 TSWaitOnConditionTimedRelative + 136
5   com.apple.CoreServices.CarbonCore0x9971a755 MPWaitOnQueue + 200
6   AdobeACE                  0x01e1f737 ACEInitialize + 3741
7   AdobeACE                  0x01e1f6ad ACEInitialize + 3603
8   com.apple.CoreServices.CarbonCore0x9971b6b4 PrivateMPEntryPoint + 68
9   libsystem_c.dylib         0x94efeed9 _pthread_start + 335
10  libsystem_c.dylib         0x94f026de thread_start + 34

 

Thread 10:

0   libsystem_kernel.dylib    0x97ff883e __psynch_cvwait + 10
1   libsystem_c.dylib         0x94f02e21 _pthread_cond_wait + 827
2   libsystem_c.dylib         0x94eb342c pthread_cond_wait$UNIX2003 + 71
3   AdobeAGM                  0x01f6c8b8 AGMInitialize + 33770
4   AdobeAGM                  0x01f6c7f2 AGMInitialize + 33572
5   AdobeAGM                  0x01f6c34d AGMInitialize + 32383
6   libsystem_c.dylib         0x94efeed9 _pthread_start + 335
7   libsystem_c.dylib         0x94f026de thread_start + 34

 

Thread 11:

0   libsystem_kernel.dylib    0x97ff883e __psynch_cvwait + 10
1   libsystem_c.dylib         0x94f02e21 _pthread_cond_wait + 827
2   libsystem_c.dylib         0x94eb342c pthread_cond_wait$UNIX2003 + 71
3   AdobeAGM                  0x01f6c8b8 AGMInitialize + 33770
4   AdobeAGM                  0x01f6c7f2 AGMInitialize + 33572
5   AdobeAGM                  0x01f6c34d AGMInitialize + 32383
6   libsystem_c.dylib         0x94efeed9 _pthread_start + 335
7   libsystem_c.dylib         0x94f026de thread_start + 34

 

Thread 12:

0   libsystem_kernel.dylib    0x97ff883e __psynch_cvwait + 10
1   libsystem_c.dylib         0x94f02e21 _pthread_cond_wait + 827
2   libsystem_c.dylib         0x94eb342c pthread_cond_wait$UNIX2003 + 71
3   AdobeAGM                  0x01f6c8b8 AGMInitialize + 33770
4   AdobeAGM                  0x01f6c7f2 AGMInitialize + 33572
5   AdobeAGM                  0x01f6c34d AGMInitialize + 32383
6   libsystem_c.dylib         0x94efeed9 _pthread_start + 335
7   libsystem_c.dylib         0x94f026de thread_start + 34

 

Thread 13:: com.apple.appkit-heartbeat

0   libsystem_kernel.dylib    0x97ff8bb2 __semwait_signal + 10
1   libsystem_c.dylib         0x94eb37b9 nanosleep$UNIX2003 + 187
2   libsystem_c.dylib         0x94eb3558 usleep$UNIX2003 + 60
3   com.apple.AppKit          0x98250be2 -[NSUIHeartBeat _heartBeatThread:] + 2399
4   com.apple.Foundation      0x914c9f7d -[NSThread main] + 45
5   com.apple.Foundation      0x914c9f2d __NSThread__main__ + 1582
6   libsystem_c.dylib         0x94efeed9 _pthread_start + 335
7   libsystem_c.dylib         0x94f026de thread_start + 34

 

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000000  ebx: 0x99067330  ecx: 0xbfffe80c  edx: 0x97ff89c6

  edi: 0xaca262c0  esi: 0x00000006  ebp: 0xbfffe828  esp: 0xbfffe80c

   ss: 0x00000023  efl: 0x00000246  eip: 0x97ff89c6   cs: 0x0000000b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0x0185ef54

Logical CPU: 0

 

Binary Images:

0x1000 - 0x1fff +com.adobe.Acrobat.Pro (10.0.0 - 10.0.0) <C2B3A376-A61F-F77C-0DF2-98F30A434E50> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6000 -  0x1b9fffb +com.adobe.Acrobat.framework (10.0.0 - 10.0.0) <0A0F61FF-2EBA-39EF-6908-4029E4C63E6A> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x1e1d000 -  0x1f3efff +AdobeACE (??? - ???) <76687CBE-9A0A-3D08-6D9F-C2791A6ED0EE> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x1f61000 -  0x2525ffb +AdobeAGM (??? - ???) <302FAB9E-FE48-2B6E-71D5-1541C46E3121> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x25d8000 -  0x25f5ff7 +AdobeBIB (??? - ???) <C237C4D5-A364-098F-018E-FDF0C23952B9> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x25fc000 -  0x292afef +com.adobe.CoolType (AdobeCoolType 5.08.98.1 - 5.08.98.1) <66FF2640-5ECC-7198-90CC-44E2BA610AB0> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeC oolType

0x8fe9a000 - 0x8fecc9c7  dyld (195.5 - ???) <BCC83F99-7244-3DBA-867D-6226D53DD9F2> /usr/lib/dyld

0x90005000 - 0x90015fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x90030000 - 0x90089ffb  com.apple.coreui (1.2.1 - 164.1) <890E0BE9-3360-3B56-BE46-5A2421875A40> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x9008a000 - 0x9014aff3  com.apple.ColorSync (4.7.0 - 4.7.0) <A39EA668-D042-377F-BC81-26748CD57ADC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ColorSync.framework/Versions/A/ColorSync

0x9014b000 - 0x90156ffb  com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <DFF43AC6-7D21-36C6-97C9-F46411D18032> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Spe echRecognition.framework/Versions/A/SpeechRecognition

0x90157000 - 0x9017fff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <5158C760-D168-3842-AAE0-3B146B3537A7> /usr/lib/libxslt.1.dylib

0x90185000 - 0x9019efff  libPng.dylib (??? - ???) <A83B66DC-302C-3A4C-8107-0E5560708024> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x904fb000 - 0x90501ffd  com.apple.CommerceCore (1.0 - 17) <E59CD307-58E2-35FD-9131-B38978799910> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Fr ameworks/CommerceCore.framework/Versions/A/CommerceCore

0x90502000 - 0x90517ff7  com.apple.ImageCapture (7.0 - 7.0) <E019C6BB-CCE9-3D8C-A131-909CE8853502> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ima geCapture.framework/Versions/A/ImageCapture

0x908d8000 - 0x908deffb  com.apple.print.framework.Print (7.1 - 247.1) <5D7ADC17-D8EF-3958-9C0C-AA45B7717FBA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Pri nt.framework/Versions/A/Print

0x908df000 - 0x90dbbff6  libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libBLAS.dylib

0x90dbc000 - 0x91231ff7  FaceCoreLight (1.4.7 - compatibility 1.0.0) <312D0F58-B8E7-3F61-8A83-30C95F2EBEAA> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/ FaceCoreLight

0x91232000 - 0x9125bffe  com.apple.opencl (1.50.63 - 1.50.63) <C4EC60D6-9A7C-3CE9-AA80-2F81D9BB4465> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x9125c000 - 0x9127bfff  com.apple.RemoteViewServices (1.2 - 39) <C7B638D2-2F8B-3A45-916A-73103FADC822> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versio ns/A/RemoteViewServices

0x91377000 - 0x913a5fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <07D9A827-9567-34C2-9022-AF4BF975C9A7> /usr/lib/libSystem.B.dylib

0x91435000 - 0x91438ffd  libCoreVMClient.dylib (??? - ???) <2D135537-F9A6-33B1-9B01-6ECE7E929C00> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libC oreVMClient.dylib

0x91439000 - 0x91468ff7  libsystem_info.dylib (??? - ???) <B86A363D-6EA2-3A69-A6CB-18B7F98FC61A> /usr/lib/system/libsystem_info.dylib

0x91469000 - 0x91469fff  com.apple.Cocoa (6.6 - ???) <5FAFE73E-6AF5-3D09-9191-0BDC8C6875CB> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x9146a000 - 0x91774ff3  com.apple.Foundation (6.7.1 - 833.20) <B5092554-485A-3A7D-904B-B04B1EE5C50C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x91775000 - 0x91798fff  com.apple.CoreVideo (1.7 - 70.1) <3520F013-DF91-364E-88CF-ED252A7BD0AE> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x9194b000 - 0x91a43ff7  libFontParser.dylib (??? - ???) <83E7E71E-D217-3DEE-B288-F5BAE7E118C5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib

0x91a44000 - 0x91a44fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x92892000 - 0x92952fff  com.apple.CoreServices.OSServices (478.29 - 478.29) <EAAAAC1B-2599-3875-9068-DF7E6B5760A8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/OSServices.framework/Versions/A/OSServices

0x92953000 - 0x9295bff3  liblaunch.dylib (392.35.0 - compatibility 1.0.0) <5FF5F6DE-32EE-3DEC-9DC4-2BC1D5797C82> /usr/lib/system/liblaunch.dylib

0x92a3e000 - 0x92a42fff  com.apple.CommonPanels (1.2.5 - 94) <EA47550D-7DAF-30D9-91DB-1FB594CC8522> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Com monPanels.framework/Versions/A/CommonPanels

0x92b2d000 - 0x92b30ffc  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib

0x92b7b000 - 0x92b7dff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <52F7B44C-1B43-3B7B-9C9E-6410D8682935> /usr/lib/system/libdyld.dylib

0x92b7e000 - 0x92b89fff  libkxld.dylib (??? - ???) <AD3C0B3E-EBA8-3A85-ADDB-F86613564E2D> /usr/lib/system/libkxld.dylib

0x92fc1000 - 0x93030fff  com.apple.Heimdal (2.1 - 2.0) <DE626683-DF32-341B-8997-AE63309590C7> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimda l

0x93031000 - 0x93082ff9  com.apple.ScalableUserInterface (1.0 - 1) <3C39DF4D-5CAE-373A-BE08-8CD16E514337> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks /ScalableUserInterface.framework/Versions/A/ScalableUserInterface

0x93083000 - 0x93166ff7  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib

0x93167000 - 0x931feff3  com.apple.securityfoundation (5.0 - 55005) <474C9466-D2D5-3DD8-B8D7-F506615E7236> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Se curityFoundation

0x93452000 - 0x93467fff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x93468000 - 0x9357ffe9  com.apple.WebKit (7534.52 - 7534.52.7) <BC37DBEF-DC40-3FF0-A2EA-7B445FE4A3A8> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x93580000 - 0x93656a5b  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <A0EDB351-4B9D-3AA2-9D1A-0C22204FCCD3> /usr/lib/libobjc.A.dylib

0x93657000 - 0x9382dfe3  com.apple.CoreFoundation (6.7.1 - 635.15) <AC9F6462-6315-3D89-8075-D048DB4DBF7E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation

0x93a1b000 - 0x93abffff  com.apple.QD (3.12 - ???) <02425CB4-2571-307F-96AD-F3CD3C83614A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/QD.framework/Versions/A/QD

0x93ac0000 - 0x93ac1ff5  libremovefile.dylib (21.0.0 - compatibility 1.0.0) <5E7C184B-7A53-3C64-845C-046373419A5B> /usr/lib/system/libremovefile.dylib

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0x9ae3b000 - 0x9b4e4eeb  com.apple.CoreGraphics (1.600.0 - ???) <322FC806-0B9F-3A58-8C88-D477E32A50F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x9b524000 - 0x9b562fff  com.apple.NavigationServices (3.6 - 192) <073BFFFD-56EB-3C8C-A45A-34E26C210D1D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Nav igationServices.framework/Versions/A/NavigationServices

0x9b563000 - 0x9b580fff  libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <95AE43ED-6C52-3B39-89B6-54C81C62F1FF> /usr/lib/libresolv.9.dylib

0x9b5c3000 - 0x9b64afff  com.apple.print.framework.PrintCore (7.1 - 366.1) <BD9120A6-BFB0-3796-A903-05F627F696DF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/PrintCore.framework/Versions/A/PrintCore

0x9b64b000 - 0x9b69bff9  com.apple.QuickLookFramework (3.1 - 500.1) <28CB604E-2426-3491-BF16-2CDFD4C392B0> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x9be9a000 - 0x9bea1ffd  com.apple.NetFS (4.0 - 4.0) <AE731CFE-1B2E-3E46-8759-843F5FB8C24F> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x9c32d000 - 0x9c32dfff  com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x9c337000 - 0x9c341ff2  com.apple.audio.SoundManager (3.9.4 - 3.9.4) <0EC79339-4D19-37D9-9FF5-191EB3CB6F0A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Car bonSound.framework/Versions/A/CarbonSound

0x9c34b000 - 0x9c34cff7  libquarantine.dylib (36.0.0 - compatibility 1.0.0) <70782AEC-8933-3EB4-91CA-E44C0E768C90> /usr/lib/system/libquarantine.dylib

0x9c34d000 - 0x9c3aeffb  com.apple.audio.CoreAudio (4.0.1 - 4.0.1) <089D78E0-46A6-38DB-9545-7F35CC815939> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x9c6ce000 - 0x9c6cffff  com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Vers ions/A/TrustEvaluationAgent

0x9c6d0000 - 0x9c7fcff9  com.apple.CFNetwork (520.2.5 - 520.2.5) <02193949-50A8-3CBC-9920-5FCDB8EBE17A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CFNetwork.framework/Versions/A/CFNetwork

0x9c7fd000 - 0x9c867ff3  com.apple.CoreSymbolication (2.1 - 66) <A58DF9DA-61E3-397A-892B-134C66D2CFE3> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Version s/A/CoreSymbolication

0x9c8a4000 - 0x9c8b2fff  libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib

0x9c8b3000 - 0x9c8b4fff  liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib

0x9c911000 - 0x9c927ffe  libxpc.dylib (77.17.0 - compatibility 1.0.0) <E01E0074-0830-3F20-8703-EA7722BFD358> /usr/lib/system/libxpc.dylib

0x9c928000 - 0x9c928ff0  com.apple.ApplicationServices (41 - 41) <C48EF6B2-ABF9-35BD-A07A-A38EC0008294> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/A pplicationServices

0x9c929000 - 0x9c931fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <28D5D8B5-14E8-3DA1-9085-B9BC96835ACF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskA rbitration

0x9c932000 - 0x9c9adffb  com.apple.ApplicationServices.ATS (317.5.0 - ???) <D5AC5C21-CE1E-333D-94F7-F0F534FD4DC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/ATS

0x9c9ae000 - 0x9c9aeffe  libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib

0x9c9b2000 - 0x9c9c3fff  libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib

0x9c9c4000 - 0x9ca07ffd  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <6B35F203-5D72-335A-A4BC-CC89FEC0E14F> /usr/lib/system/libcommonCrypto.dylib

0x9ca08000 - 0x9cb5afff  com.apple.audio.toolbox.AudioToolbox (1.7.1 - 1.7.1) <7646E131-08EE-3D72-ADA2-4A61C562B36E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToo lbox

 

External Modification Summary:

  Calls made by other processes targeting this process:

task_for_pid: 4
thread_create: 0
thread_set_state: 0

  Calls made by this process:

task_for_pid: 0
thread_create: 0
thread_set_state: 0

  Calls made by all processes on this machine:

task_for_pid: 309
thread_create: 0
thread_set_state: 0

 

VM Region Summary:

ReadOnly portion of Libraries: Total=184.4M resident=54.7M(30%) swapped_out_or_unallocated=129.7M(70%)

Writable regions: Total=73.3M written=2140K(3%) resident=4336K(6%) swapped_out=0K(0%) unallocated=69.0M(94%)

 

REGION TYPE                  VIRTUAL
===========                  =======
CG backing stores               444K
CG image                         72K
CG raster data                   64K
CG shared images               3384K
CoreGraphics                      8K
CoreServices                   1720K
MALLOC                         40.3M
MALLOC guard page                32K
Memory tag=240                    4K
Memory tag=242                   12K
Stack                          70.6M
VM_ALLOCATE                    16.1M
__CI_BITMAP                      80K
__DATA                          9.8M
__DATA/__OBJC                   184K
__IMAGE                        1256K
__IMPORT                          4K
__LINKEDIT                     43.5M
__OBJC                         2108K
__OBJC/__DATA                    80K
__PAGEZERO                        4K
__RC_CAMERAS                    236K
__TEXT                        140.9M
__UNICODE                       544K
mapped file                   133.3M
shared memory                  4412K
shared pmap                    8628K
===========                  =======
TOTAL                         477.2M

 

Model: MacBookAir4,2, BootROM MBA41.0077.B0E, 2 processors, Intel Core i7, 1.8 GHz, 4 GB, SMC 1.73f63

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.100.98.75.18)

Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM256C, 251 GB

USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 8

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 4

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3

 
Replies
  • David Kastendick
    3,105 posts
    Apr 7, 2010
    Currently Being Moderated
    Apr 5, 2012 9:36 AM   in reply to abl9y

    Good day,

     

    Sorry for the trouble this has caused you.

     

    Try downloading and installing the 10.1.2 update directly, then see if Acrobat X Pro still has launch issues.

     

    Kind regards,

    David

     
    |
    Mark as:
  • Currently Being Moderated
    May 12, 2012 11:18 AM   in reply to abl9y

    Windows:

    1: Update the product, repair the product from the control panel.

    2: Move the cache.db file from the location C>Program files or Program files(x86)>Common files>Adobe>Adobe PCD>Cache and mvoe the cache.db file on to your desktop.

    3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.

    4: If the isue still persists then you need to check for the error message in the event viewer ie Start> and type Eventviewer and check the error message under Windows Logs>Applcition>erro which indicated Acrobat.

    5: Rename the OOBE folder from the location C>Program files or Program files(x86)>Common files>Adobe>OOBE to OOBE.old and download and install the Adobe applciation manager from the Adobe website and it will work.

     

    Macintosh:

     

    1: Update the product to the latest version.

    2: Move the cache.db file from the location Macintosh HD>Library>Applciation support>Adobe >Adobe PCD>Cache and move the cache.db file on to your desktop.

    3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.

    4:Rename the OOBE folder from the location Macintosh HD>Library>Applciation support>Adobe >OOBE and rename it to OOBE.old download and install the Adobe applciation manager from the Adobe website and it will work.

    Post on this if you are still facing the same issue.

    (Apple made the user library folder hidden by default with the 10.7 release you can access the hidden or the root library by  navigating Finder, choose Go > Go To Folder

    In the Go To Folder dialog, type ~/Library and click Go.

     
    |
    Mark as:

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