After downloading the new AAM from the Creative Cloud website and running it I get the following Error:
| Fri May 11 10:01:00 2012 | [INFO] OPM - Build Version - 6.0.309.0 |
| Fri May 11 10:01:00 2012 | [INFO] OPM - Logging Level verbosity Set to 4 |
| Fri May 11 10:01:00 2012 | [INFO] OPM - Schema version and schema compatibility version are same or greater than current |
| Fri May 11 10:01:00 2012 | [INFO] OPM - No Record found for the input fields |
| Fri May 11 10:01:00 2012 | [INFO] OPM - Released OPM refrence successfully |
| Fri May 11 10:01:25 2012 | [INFO] Setup - Build Version - 6.1.76.0 |
| Fri May 11 10:01:25 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
| Fri May 11 10:01:25 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
| Fri May 11 10:01:25 2012 | [INFO] Setup - Launch Path set to /Volumes/ASU |
| Fri May 11 10:01:25 2012 | [INFO] Setup - Found 7 packages in setup manifest |
| Fri May 11 10:01:55 2012 | [FATAL] Native-Utils - Error Failed to close all Non Deployment Workflows ... |
| Fri May 11 10:01:55 2012 | [FATAL] Setup - Error closing notification workflows. Cannot Install. |
| Fri May 11 10:01:55 2012 | [INFO] Setup - ================= Exiting Installer with Code: -3 ================= |
I have killed all AAM* processes but always get the same error. Also downloaded multi times ... same effect.
I am having the same issue, restarting my machine did not help. Running OS X 10.7 Lion on a intel macbook...
Seems to be an issue with a case-sensitive file system. Also got the error "Installation on case-sensitive volumes is not supported. Please choose a different volume for installation."
Try using the cleaner tool : http://www.adobe.com/support/contact/cscleanertool.html
Clean only AAM from the system. It should solve the problem.
I uninstalled CS5.5 using the uninstaller, then ran the cleaner just in case. I was then able to reinstall CS5.5 Design Premium AND install the Creative Cloud downloader. My new problem is that all of my CS5.5 apps will crash anywhere from 1-3 seconds after loading. The CS6 apps are fine but still need 5.5 for a few outstanding things.
Download and install AAM update from
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Do you haev a case-sensitive file system?
If so, then you will not be able to install the software. The system requirements state that you "cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices."
http://www.adobe.com/products/creativesuite/mastercollection/tech-spec s.html
Please try the below steps.
1) Rename the OOBE folder to OOBE OLD from MAC HD/Library/Application Support/Adobe
2) Download and install AAM update from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
3) Then try launching AAM.
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