Skip navigation
Currently Being Moderated

Blog RSS feed not working. Why?

May 2, 2012 1:09 AM

I have a blog on a new BC website. It has been up and running for a few weeks. The RSS feed for the blog is not working. It just returns a web page saying: "ERROR: Either the RSS channel no longer exists or if this is a new channel then the feed file may not have yet been created. The feed file is created automatically at regular intervals. Please check again later.". The ID param for the blog feed url is the correct ID for the blog. I have other blogs on other BC sites where the RSS feed works correctly. Not sure how to troubleshoot this. Link to sample page is:

 

http://totaleducation.businesscatalyst.com/_blog/Richards_Blog/post/Ch allenging_the_Productivity_Paradigm/

 
Replies
  • Currently Being Moderated
    May 2, 2012 10:00 AM   in reply to Paul Howson

    Hi Paul!

     

    The issue I'm seeing here is that you do not have any RSS feeds within the site as this may have been deleted at some point.

     

    I get the following error when selecting the RSS feed on the page you've provided.

     

    ERROR: Either the RSS channel no longer exists or if this is a new channel then the feed file may not have yet been created. The feed file is created automatically at regular intervals. Please check again later.

     

    So you'll need to go into your site and create a new RSS feed for your blogs.  Then add it to your blog layout to correct this issue.

     

    - http://screencast.com/t/T36WADJxH6

     

    KB reference: http://kb.worldsecuresystems.com/000/bc_9.html

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • Currently Being Moderated
    May 2, 2012 5:15 PM   in reply to Paul Howson

    Very true Paul.  I had the very same issue and followed your example and it fixed it...  Definately buggy.

     
    |
    Mark as:
  • Currently Being Moderated
    May 4, 2012 11:45 PM   in reply to Paul Howson

    I still have the very same problem.  The rss channel is there and the blog has posts in it.

     

    I get the same error message as Paul above.

     

    Any reason for this and is there a fix?

     
    |
    Mark as:
  • Currently Being Moderated
    May 7, 2012 9:13 AM   in reply to Paul Howson

    Hi guys,

     

    Paul: The original RSS feed looks to have been removed. 

     

    Old ID: 4839

    New ID: 8365

     

    The actual working one is below so you'll need to update the RSS feedlink to match this.

     

    - http://totaleducation.businesscatalyst.com/RSSRetrieve.aspx?ID=8365&Ty pe=RSS20

     

    Earthan: Can you provide the URL of the feed/page that is not working?

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • Currently Being Moderated
    May 12, 2012 5:55 AM   in reply to Sidney Mitchell

    I have the exact same issue.   I have a blog.  The checkbox is checked to syndicate it.  The RSS feed is created, but there is nothing in it and I get the same error message.   I tried unchecking the syndication button and saving, then removing all RSS feeds and saving, and then adding the checkbox back on the blog.  The RSS channel is created, but I still get the error.

     

    This is the URL. (I'm on an iPad)

    http://reader.mac.com/mobile/v1/http%3A%2F%2Fwww.bluemountainbistro.co m%2FRSSRetrieve.aspx%3FID=18026%26Type=RSS20

     

    If I manually add all the posts, obviously they show up... But I don't want to have to do that all the time... 

     
    |
    Mark as:
  • Currently Being Moderated
    May 12, 2012 10:37 AM   in reply to Neil Eisenberg

    Hi guys,

     

    I'm having our team look into this further.  It appears after enabling "syndicate rss" within blog the system creates a new feed but it never seems to want to update with the posts. 

     

    I'll let you know once I'm able to find more details.

     

    -Sidney

     
    |
    Mark as:
  • Currently Being Moderated
    May 12, 2012 12:57 PM   in reply to Sidney Mitchell

    Thanks.  This site just went live and they want to do a big promotion asking everyone to subscribe to the blog.  Obviously, I'm trying to stall them. 

     
    |
    Mark as:
  • Currently Being Moderated
    May 17, 2012 9:15 AM   in reply to Neil Eisenberg

    Furthermore this has been identified as a bug and will be corrected in our next release. 

     

    BugID: 3192268

     

    Thanks for your patience.

    -Sidney

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 7, 2012 6:22 AM   in reply to Sidney Mitchell

    Sidney

    I still have this problem with RSS. I posted a support request, Case #0183391077, where I received the less than satisfactory solution on manually moving blog posts from left to right.

     

    The RSS ID in the address bar is showing 11231 - this doesn't work

    The RSS ID in the admin area is 11474 and it works.

     

    I've tried unchecking and checking the syndicate this button, logged in and out to no avail.

     

     

    Here's a screencast of the problem

     

    http://www.screencast.com/t/k3yyjzlr3jJV

     

    I hoping this can be resolved.

     

    Fraser

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 7, 2012 8:15 AM   in reply to FraserMcCulloch

    I reported this months ago and was told it was going to be fixed in the next release which it wasn't.

     

    Neil

     

    Neil Eisenberg

    Design Intervention Studio

    "The Art of the Web"

     

    19 Birch Lane

    Woodstock, NY 12498

    845-679-8052

    www.designinterventionstudio.com

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 9, 2012 10:36 AM   in reply to Neil Eisenberg

    Hi guys,

     

    Some positive news as this appears fixed in our latest release last week. 

     

    • Issue 3192268 - Updated the "Syndicate this Blog RSS" option tooltip from the Blog details page to specify that only new blog post will be added to the feed once the setting is activated

     

    Reference: http://www.businesscatalyst.com/_blog/BC_Blog/post/July_release_-_New_ admin_user_interface_updates_additional_customer_reports_and_bug_fixes /

     

    Hope this helps!

    -Sidney

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 9, 2012 2:11 PM   in reply to Sidney Mitchell

    Okay, got help from online chat with a solution. If the blog ever loses its channel, like in this case the channel ID didn't match the Blog's ID. Instead of unselecting and reselecting the Syndicate this Blog box which only provides a temporary solution in my case, uncheck the Enable box and then SAVE. Then check the enable, then Save.

     

    This apparently restored the blog's original syndicated feed.

     

    Teejay

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 10, 2012 4:38 AM   in reply to Joel Media Group

    Teejay

    Thanks for tip. Tried this over 12 hours ago and waited and it doesn't work.

     

     

    Before Teejay's suggestion

    Old ID = 11231

    New ID = 11474

     

    After Teejay's suggestion

    Blog ID = 13410

    Correct ID = 11474

     

    http://www.screencast.com/t/TJvcnOIg

     

    http://www.screencast.com/t/NfTGk2KJtPk

     

    This is support case

    Case #0183391077

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 10, 2012 9:22 AM   in reply to FraserMcCulloch

    Hi Fraser,

     

    I've double checked your case and it appears resolved. 

     

    "Thank you. Problem solved. Created new blog."

     

    Please let us know if you have any further issues by reopening the existing case.

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 10, 2012 1:36 PM   in reply to Sidney Mitchell

    Yes Sidney, case closed, problem solved. cheers all for your help.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 24, 2013 6:52 AM   in reply to Sidney Mitchell

    FYI, we have been having related problems with at least two sites that we have checked...

     

    It started with the rss feed only showing 15 posts at a time.  Per support we deleted the rss channels and re syndicated the blogs and then waited and the rss channels were never updated...

     

    Finally I went in and added all the blog posts to the rss channel manually and then all 350+ posts appeared... not sure if new ones will show up or not...

     

    Just wanted anyone reading to know about this workaround...

     

    Patrick Steil

    http://www.podiotools.com

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points