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hmoore9412 Calculating status...

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Reader X 10.1.3 stopped working

May 11, 2012 6:10 AM

Tags: #x #reader

Reader X 10.1.3 just stopped working. I have restarted the machine, I have uninstalled and reinstalled Reader numerous times to no avail. I am running Windows XP Professional. When trying to open an email attachment nothing happens. I am not able to even open Reader X. I don't get an error it just does not work. Any suggestions? Thanks.

876 Views 2 Replies Latest reply: Claudio González, May 12, 2012 3:54 PM

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1. MichaelKazlow,

May 12, 2012 2:23 PM in reply to hmoore9412

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Have you installed any software recently (other than Reader)? If so you can try restoring your registry to before that installation and see if it fixes anything.

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2. Claudio González,

May 12, 2012 3:54 PM in reply to hmoore9412

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If everything else fails, you may want to try the following:

Run this fix from Microsoft: http://support.microsoft.com/mats/Program_Install_and_Uninstall Uninstall all traces of any versions of Reader.

Download the full installer of Reader from http://get.adobe.com/reader/enterprise/

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Reader X 10.1.3 stopped working

May 11, 2012 6:10 AM

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