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Augustbeckman
Augustbeckman
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Problem with activation of creative cloud apps

Jun 6, 2012 1:28 PM

Tags: ##cc_app_credential

Hello!

 

When i try to activate the apps bundled with creative cloud, It asks me for a serial key. But creative cloud dont need a serial key.

 

How do I fix this? do i just wait?

 

thanks

4918 Views   25 Replies   Latest reply: Kapil Malik, Aug 31, 2012 3:43 PM
 
Replies
  • Manish Kumar
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    1. Manish Kumar,
    May 12, 2012 10:34 AM   in reply to Augustbeckman
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    Close all application and Clear the bowser cache. Launch CS6 application and check, if you still get the activation .

     

    Click on License the software and type in the Adobe ID. It would work.

     
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  • Augustbeckman
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    2. Augustbeckman,
    May 12, 2012 2:39 PM   in reply to Augustbeckman
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    Thanks for your help but it did not work, I still get the insert serial key page

     

    thx

     
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  • Raghavendra M B
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    3. Raghavendra M B,
    May 12, 2012 2:43 PM   in reply to Augustbeckman
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    What steps you are following to activate the Creative Cloud Apps?

     
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  • Augustbeckman
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    4. Augustbeckman,
    May 12, 2012 2:48 PM   in reply to Raghavendra M B
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    Well first I downloaded the Adobe aplication manager and then i used it to download photoshop, illustrator etc... when i start the apps i click License this software and then i log in. A little wheel spins for a few seconds and then it asks me for serial key.

     

    cheers!

     
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  • Raghavendra M B
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    5. Raghavendra M B,
    May 12, 2012 2:51 PM   in reply to Augustbeckman
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    Did you logged in to  https://creative.adobe.com/ before you launch  the Adobe Application Manager and download the products?

     
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  • Augustbeckman
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    6. Augustbeckman,
    May 12, 2012 2:53 PM   in reply to Raghavendra M B
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    Yes i have full access to the online tools and I did log in before I downloaded aplication manager 

     
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  • Raghavendra M B
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    7. Raghavendra M B,
    May 12, 2012 2:57 PM   in reply to Augustbeckman
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    May I know which Operating System your are using?

     
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  • Augustbeckman
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    8. Augustbeckman,
    May 12, 2012 2:58 PM   in reply to Raghavendra M B
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    Yes ofcourse I'm using OsX

     
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  • Raghavendra M B
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    9. Raghavendra M B,
    May 12, 2012 2:59 PM   in reply to Raghavendra M B
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    You can also contact support using the below link.

     

    http://helpx.adobe.com/contact/

     

    1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'

    2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'

     
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  • Augustbeckman
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    10. Augustbeckman,
    May 12, 2012 3:02 PM   in reply to Raghavendra M B
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    I'll contact them when they open on monday But thanks alot for your help!

     

    Cheers

     
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  • Raghavendra M B
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    11. Raghavendra M B,
    May 12, 2012 3:05 PM   in reply to Augustbeckman
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    The chat agents are available now and also they are available tomorrow. You can contact them right now.

     
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  • Rareblues
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    12. Rareblues,
    May 12, 2012 3:11 PM   in reply to Augustbeckman
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    Here's the only way to avoid problems:

    http://forums.adobe.com/message/4401858#4401858

     
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  • Augustbeckman
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    13. Augustbeckman,
    May 12, 2012 3:31 PM   in reply to Raghavendra M B
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    I when i find the chat icon its black and it's not possible to click on it. But I will try the solution in the link.

     

    Thanks

     
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  • Raghavendra M B
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    14. Raghavendra M B,
    May 12, 2012 3:38 PM   in reply to Augustbeckman
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    Please follow the below steps to resolve the issue.

     

    1) Navigate to Mac HD/Library/Application Support/Adobe/Adobe PCD/Cache and rename the cache.db to cacheold.db

    2) Launch the CS6 Application It will ask to enter the Serial Number, select Try.

    3) Enter the Adobe ID and Password which was used to purchase the Creative Cloud.

    4) Quit the application and re-launch and check if you are still ask to enter the serial number.

     
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  • Basroo22
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    15. Basroo22,
    May 13, 2012 8:35 AM   in reply to Raghavendra M B
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    Doesnt work for me..

     
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  • Manish-Sharma
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    16. Manish-Sharma,
    May 13, 2012 12:11 PM   in reply to Basroo22
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    Check this link:-

     

    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l

     
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  • PJ Artiles
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    17. PJ Artiles,
    May 27, 2012 6:10 AM   in reply to Manish-Sharma
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    This link has resolved my problem with the trial version issue. It is a language problem; I bought an english version of creative cloud and installed it in spanish becose my OS X version. Thanks!!!

     
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  • HC.Carbo
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    18. HC.Carbo,
    May 28, 2012 1:16 AM   in reply to PJ Artiles
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    little note:  if you clear up the browser cash, the Application Manager goes back to the defaults  language settings of your operating system.

     

    have to set it back to English before installing app's

     
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  • ChristophvS
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    19. ChristophvS,
    May 29, 2012 11:56 AM   in reply to HC.Carbo
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    If this prooves to be true, adobe definitly fits the category: "never make something easy unless there is no way to make it difficult".

     
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  • Basroo22
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    20. Basroo22,
    May 30, 2012 2:07 AM   in reply to Augustbeckman
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    The apps start up fine after I solved the language issue but whatever I do, the Creative Cloud still starts up in trial mode.

    I've got 15 days left, I'm using CS professionally  and really need it solved within the next two weeks!

    001.png

     
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  • Manish-Sharma
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    21. Manish-Sharma,
    May 30, 2012 4:58 AM   in reply to Basroo22
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    What happens when you license the software and enter your Adobe ID and password , Ideally it should serialize your creative cloud membership as serial number are affiliated with Adobe ID.

     
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  • Basroo22
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    22. Basroo22,
    May 30, 2012 5:02 AM   in reply to Manish-Sharma
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    It doesnt, it just asks for a serial...

     
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  • HC.Carbo
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    23. HC.Carbo,
    May 30, 2012 5:22 AM   in reply to HC.Carbo
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    win7 64 : non English   (buyed the English cc version)

     

    test test......ah, removed cc Photoshop (20 days to go)

     

    new download, install & done. You even don't have to activate > its done !  ...and the ui stayed the same ? 

     

     

    so for those where cc works fine but the app ask for serial

     

     

    remove the app via win

     

    clean your browser cache (warning if you already set to English>>>after cleaning the browser cache the app manager goes back to the language off your sys,)

     

    set the app manager back to English & download/install/open app  > and it is activated.

     

     

    Gr,

     
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  • David__B
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    24. David__B,
    May 30, 2012 8:44 PM   in reply to Augustbeckman
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    I'm moving this thread over to our download/installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
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  • Kapil Malik
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    25. Kapil Malik,
    Aug 31, 2012 3:43 PM   in reply to Augustbeckman
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    Hi Augustbeckman,

     

    I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:

     

    Windows:

     

    In windows 7 navigate to following location:

     

      /windows/system32/drivers/etc

     

    1. look out for "Hosts" file

     

    2. Open it with notepad

     

    3. Check if you have any entry for Adobe

     

    4. Remove the entries and try again launching any product from CS6

     

    On Windows XP navigate to following location:

     

    \windows\system32\drivers\etc

     

    1. look out for "Hosts" file

     

    2. Open it with notepad

     

    3. Check if you have any entry for Adobe

     

    4. Remove the entries and try again launching any product from CS6

     

    Mac:

     

    1. Please click on "Go" and navigate to /private/etc

     

    2. Open "hosts" file and check out for any entries for Adobe.com

     

    3. Remove the entries and save the file

     

    4.  try again launching any product from CS6

     

    Thanks

     

    Kapil Malik

     
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