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Scott Landis
Scott Landis
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DPS Sign in Issues in Folio Builder

May 12, 2012 8:36 AM

Tags: #indesign #builder #cs6 #digital_publishing_suite

The DPS sign-in in the folio builder panel will not recognize my username and password for the DPS in InDesign 6. The user name and password work on the Adobe site, the browser based DPS and in CS 5.5.

 

InDesign 6 is also fuling updated.

 

Am I missing something or are other people having this problem?

558 Views   4 Replies   Latest reply: Scott Landis, May 12, 2012 5:43 PM
 
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  • Bob Bringhurst
    3,500 posts
    May 29, 2007
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    1. Bob Bringhurst,
    May 12, 2012 4:46 PM   in reply to Scott Landis
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    Try signing in to digitalpublishing.acrobat.com.

     
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  • Scott Landis
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    2. Scott Landis,
    May 12, 2012 5:02 PM   in reply to Bob Bringhurst
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    I have and it works fine.

     
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  • Bob Bringhurst
    3,500 posts
    May 29, 2007
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    3. Bob Bringhurst,
    May 12, 2012 5:30 PM   in reply to Scott Landis
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    Did you also choose Help > Update in CS6?

     
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  • Scott Landis
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    4. Scott Landis,
    May 12, 2012 5:43 PM   in reply to Bob Bringhurst
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    Yes, I have run the updater on multiple occasions and there are no updates available.

     

    I'm running a trial version of InDesign 6 that was download, updated and worked fully on Friday. I'm currently waiting for my educational purcahse of the Creative Cloud to be approved, which I ordered Friday morning.

     

    I updated one folio to the v20 Content Viewer Friday afternoon then closed the program from 1PM Friday til 7AM Saturday. Immedately upon opening the folio builder panel would not log-in. I have closed the program multiple times, checked for updates and signed in everywhere else possible. I have access to three different DPS usernames, none of which will sign-in in InDesign 6, but all of which work in InDesign 5.5.

     

    I don't think it matters, but for reference I am running the Mac version of InDesign on a 2007 MacBook Pro with 4GB of RAM and a 2.2 GHz Intel Core Duo processor. There is suffient hard drive space to run the program.

     
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