Skip navigation

Downloading, Installing, Setting Up

caquino69 Calculating status...

Currently Being Moderated

Installation Failed

May 12, 2012 4:19 PM

I just bought the CS6 upgrade for my CS5 PS. I bought the upgrade from the Adobe site. Installation fails and says that the upgrae I am trying to install is not a genuine Adobe product. I have entered the serial number exactly and it is verified. I have no idea what to do.

658 Views 2 Replies Latest reply: Manish-Sharma, May 13, 2012 1:00 PM

Replies

Currently Being Moderated

1. Manish Kumar,

May 12, 2012 4:26 PM in reply to caquino69

Report

You can ignore this message and try to download the product using the Alternate method from the Adobe Account else download the product from http://www.adobe.com/downloads/

|
Mark as:
Currently Being Moderated

2. Manish-Sharma,

May 13, 2012 1:00 PM in reply to caquino69

Report

What is the exact error message you are getting ,

you said you have purchased the upgrade , so which serial number is not genuine , CS5 or CS6 ?

|
Mark as:

Forum guidelines

Answers + Points = Status

10 points awarded for Correct Answers
5 points awarded for Helpful Answers
10,000+ points
1,001-10,000 points
501-1,000 points
5-500 points

Downloading, Installing, Setting Up

Installation Failed

May 12, 2012 4:19 PM

More Like This

Bookmarked By (0)

Answers + Points = Status