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MistyTom
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Premiere Pro CS6 will not open

May 15, 2012 5:58 PM

Creative Cloud - Premiere Pro CS6 will not open due to "Could not find any capable video play modules. Please update your video dsiplay drivers.

 

My current stand alone CS5.5 still opens.

 

All so why is this a discussion - I cannot contact Adobe apart from going round and round. Why can you not send an email?

 

Misty Tom

6309 Views   10 Replies   Latest reply: MistyTom, May 15, 2012 7:09 PM
 
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  • Manish Kumar
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    1. Manish Kumar,
    May 12, 2012 4:44 PM   in reply to MistyTom
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    Here's the answer

    http://forums.adobe.com/message/4400607

     
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  • MistyTom
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    2. MistyTom,
    May 12, 2012 4:47 PM   in reply to MistyTom
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    the link just says "Oops

     
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  • Manish Kumar
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    3. Manish Kumar,
    May 12, 2012 4:50 PM   in reply to MistyTom
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    Copy the link and paste it in the browser address bar.

     
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  • LAURENCE HAWKINS
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    Jul 17, 2011
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    4. LAURENCE HAWKINS,
    May 12, 2012 4:51 PM   in reply to Manish Kumar
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    The posted link doesn't go to the correct place even though it looks accurate although if you copy/paste it into the address line and it'll work.

     

    http://forums.adobe.com/message/4400607

     
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  • MistyTom
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    5. MistyTom,
    May 12, 2012 5:11 PM   in reply to LAURENCE HAWKINS
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    What can you say. I have gone to the link and I did not find it helpful at all.

     

     

     

    I do have a HP Laptop but I have no idea what the correct answer is.

     
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  • MistyTom
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    6. MistyTom,
    May 12, 2012 5:12 PM   in reply to Manish Kumar
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    I have gone to the link and I do not understand what I am supposed to do.

     
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  • Manish Kumar
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    7. Manish Kumar,
    May 12, 2012 5:20 PM   in reply to MistyTom
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    You can call our support team on Monday.

     

    Please contact support to have this resolved: Contact Adobe Support(http://www.adobe.com/support/contact/) or Chat Support(http://www.adobe.com/support/download-install/supportinfo/)

     

    You will then have the option to chat with a support representative or call support using the phone numbers listed.

    Thanks

     
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  • MistyTom
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    8. MistyTom,
    May 15, 2012 5:42 PM   in reply to MistyTom
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    Abobe tech support say they cannot help because I need the latest driver for my HP DV6-6137TX.

     

    HP Support say I have the latest drivers for my lap-top - On board chip Graphics Mobile Intel HD Graphics and my Separate Graphic Card Radeon (TM) HD 6770M 2GB.

     

    Round and Round - Premiere Pro CS5.5 works fine on the HP DV6

     

    CS6 works fine on a MacBook Pro.

     

    Photoshop CS 6 can open but with a warning that graphics not supported but you can turn off the GPU in the Preferences - At least that opens!!!!!

     

    PS if you are reading this Adobe will tell you to go to 4400607 - Completely usless.

     
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  • John T Smith
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    9. John T Smith,
    May 15, 2012 6:42 PM   in reply to MistyTom
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    The message marked as Correct in that message thread seems clear to me

     

    Your HP has "On board chip Graphics Mobile Intel HD Graphics and my Separate Graphic Card Radeon (TM) HD 6770M 2GB" and Premiere Pro can't work properly with the Intel graphics... so you need to go to the AMD control panel and have your HP use the more powerful Radeon GPU

     

    Actually doing that is not somehing I can advise, since I don't have the same computer

     
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  • MistyTom
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    10. MistyTom,
    May 15, 2012 7:09 PM   in reply to John T Smith
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    John,

     

     

     

    According to HP,  software programs use the on board graphics chip first in the case of low graphics use and if the program needs greater graphics it automatically goes to the more powerful video graphics card.

     

     

     

    You cannot switch off the on board graphics chip.

     

     

     

    As I said Photoshop CS6 gives you the option in preferences.

     

     

     

    Tom

     
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