Creative Cloud - Premiere Pro CS6 will not open due to "Could not find any capable video play modules. Please update your video dsiplay drivers.
My current stand alone CS5.5 still opens.
All so why is this a discussion - I cannot contact Adobe apart from going round and round. Why can you not send an email?
You can call our support team on Monday.
Please contact support to have this resolved: Contact Adobe Support(http://www.adobe.com/support/contact/) or Chat Support(http://www.adobe.com/support/download-install/supportinfo/)
You will then have the option to chat with a support representative or call support using the phone numbers listed.
Abobe tech support say they cannot help because I need the latest driver for my HP DV6-6137TX.
HP Support say I have the latest drivers for my lap-top - On board chip Graphics Mobile Intel HD Graphics and my Separate Graphic Card Radeon (TM) HD 6770M 2GB.
Round and Round - Premiere Pro CS5.5 works fine on the HP DV6
CS6 works fine on a MacBook Pro.
Photoshop CS 6 can open but with a warning that graphics not supported but you can turn off the GPU in the Preferences - At least that opens!!!!!
PS if you are reading this Adobe will tell you to go to 4400607 - Completely usless.
The message marked as Correct in that message thread seems clear to me
Your HP has "On board chip Graphics Mobile Intel HD Graphics and my Separate Graphic Card Radeon (TM) HD 6770M 2GB" and Premiere Pro can't work properly with the Intel graphics... so you need to go to the AMD control panel and have your HP use the more powerful Radeon GPU
Actually doing that is not somehing I can advise, since I don't have the same computer
According to HP, software programs use the on board graphics chip first in the case of low graphics use and if the program needs greater graphics it automatically goes to the more powerful video graphics card.
You cannot switch off the on board graphics chip.
As I said Photoshop CS6 gives you the option in preferences.
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