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Sarah Wainwright Calculating status...

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Why are Adobe impossible to speak to for help.

Apr 19, 2012 4:20 PM

i've spent 2 hours on hold from an arranged call backa appointment service by adobe which clearly is a load of rubbish and given my number to numerous telephone advisors who stated someone in the help area would call me to let me start using my adobe product.

but no, they clearly are not interested.

superb service thanks adobe.

866 Views 3 Replies Latest reply: Kirsti Aho, May 12, 2012 10:43 PM

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1. Kirsti Aho,

Apr 19, 2012 5:57 PM in reply to Sarah Wainwright

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Hi, Sarah,

I'm so sorry for your trouble. I'll alert our customer service team. May I use the email address you have in this forum?

Kirsti
Adobe Community Help team

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2. capwalker,

May 12, 2012 6:11 PM in reply to Kirsti Aho

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Kirsti,

Sorry to piggyback here, but I'm having a similar problem, especially with elements and touch. I can't find a place to post and return for answers.

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3. Kirsti Aho,

May 12, 2012 10:43 PM in reply to capwalker

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Hi, capwalker,

I'm sorry you've been having the same problems.
Here are two places you can get answers from community experts about Photoshop Elements and Photoshop Touch.

For Photoshop Elements: http://forums.adobe.com/community/photoshop_elements
For Photoshop Touch: http://forums.adobe.com/community/creative_cloud_touch_apps/adobe_phot oshop_touch

I hope that helps.

--Kirsti

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Why are Adobe impossible to speak to for help.

Apr 19, 2012 4:20 PM

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