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Does not recognize that I paid to be in Cloud

May 11, 2012 5:12 PM

How do I get a serial number of the Photoshop CS 6 ap that I downloaded as a cloud member? I never got a welcome letter or anything else from Adobe. Is th cloud really live or what?

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    May 11, 2012 6:45 PM   in reply to killen1234

    Hi killen1234, I have the same [?] problem: I bought PS CS6 subscription, received emails saying that subscription has started, but I don`t have serial number to use my software. I spoke to support team member over chat, his answer was: to wait 24-48h to get s/n. I understand that this is difficult time, due to big volume of new CS6 customers, looks that I`m paying for not being able to use PS...

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    May 12, 2012 10:31 AM   in reply to Marian Wodzisz

    As a Creative Cloud customer there should be no need to enter your serial number.  This information is pulled by the application when you sign in using your Adobe ID.


    Have you both tried logging into  If so when you go Apps & Services do you have an option to try the software or download?  If you have the download option it means that your subscription is active.

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    May 13, 2012 1:51 PM   in reply to Jeff A Wright

    Thank you very, very much Jeff for making it clear.

    Unfortunately, it looks like Adobe support (chat) staff does not have a clue about it. Fortunately, after two instalation/deinstalation processes, my PS CS6 recognize my subscription licence. Thanks again!

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