Skip navigation
cvettlingen
cvettlingen Calculating status...
Currently Being Moderated

ever had cocoa error 259 with Creative cloud?

May 13, 2012 11:44 AM

Tags: #error #ipad #adobe_collage #cocoa_259

Just made a Collage with zhis Great App. for iPad. with uploading the file and opening the App. the next Time there were no preview shown and by tapping the file it appears the following Message:

the Operation couldn't be completed. cocoa error 259

my Creative work disappeared in the Creative cloud.

Does anyone have a Solution to get this file back?

 

Thanks a Lot for helping!

hopefully

tigor

787 Views   6 Replies   Latest reply: Sandeep (Story team), May 15, 2012 4:33 AM
 
Replies
  • AnubhavRohatgi
    Currently Being Moderated
    1. AnubhavRohatgi,
    May 13, 2012 1:06 PM   in reply to cvettlingen
    Report

    Tigor.

     

    Can you access the collage on your iPad?

     

    Can you see the collage file on http://creative.adobe.com/ ?

     

    --Anubhav

     
    |
    Mark as:
  • cvettlingen
    Currently Being Moderated
    2. cvettlingen,
    May 13, 2012 1:38 PM   in reply to AnubhavRohatgi
    Report

    first of all, thanks for swift reply.  unfortunately i can Access every uploaded file, but this said Collage. the Same Thing with the link above.

    Do you maybe have any other ideas?

     

    tigor

     
    |
    Mark as:
  • AnubhavRohatgi
    Currently Being Moderated
    3. AnubhavRohatgi,
    May 13, 2012 1:40 PM   in reply to cvettlingen
    Report

    We'll have the dev team try to follow up with you in about 6 hours.

     

    --Anubhav

    Anubhav Rohatgi

    Sr. Product Manager, Adobe Collage

     
    |
    Mark as:
  • Sandeep (Story team)
    Currently Being Moderated
    4. Sandeep (Story team),
    May 14, 2012 2:50 AM   in reply to cvettlingen
    Report

    Hi Tigor,

     

    We need few details to narrow down the issue so please provide the following information:

     

    - Are you able to open this collage on your ipad? If not then are you able to open any other collage you created on your ipad?

    - Are you able to open this collage from http://creative.adobe.com/? If not then what message/error do you see?

    - If you are able to access the file from http://creative.adobe.com/ can you please download your filename.colz and send it to me at chandna<at>adobe<dot>com (We will use it only for debugging purpose ).

    - When does the 'cocoa error 259' appear - when you open this collage on your ipad or when you try to open it from http://creative.adobe.com? It will be really helpful if you can send us a screenshot of the same (You can take a screenshot on iPad by clicking the Power button on the top right corner of your iPad, and while holding it down, click the “iPad Button”. See http://www.simplehelp.net/2010/04/03/how-to-take-a-screenshot-of-your- ipad/ for more details).

     

    Thanks,

    Collage team

     
    |
    Mark as:
  • cvettlingen
    Currently Being Moderated
    5. cvettlingen,
    May 15, 2012 12:49 AM   in reply to Sandeep (Story team)
    Report

    Hi,

     

    - Are you able to open this collage on your ipad? If not then are you able to open any other collage you created on your ipad?

    • i'am able to open every created file, but this one said file
    • yes i'm able to open any other collage, i created.
    • screenshoot on the way

    - Are you able to open this collage from http://creative.adobe.com/? If not then what message/error do you see?

    • No error. "Collage-6" appears enlarged

    - If you are able to access the file from http://creative.adobe.com/ can you please download your filename.colz and send it to me at chandna<at>adobe<dot>com (We will use it only for debugging purpose ).

    • on the way

    - When does the 'cocoa error 259' appear - when you open this collage on your ipad or when you try to open it from http://creative.adobe.com? It will be really helpful if you can send us a screenshot of the same

    • on the way

     

    thanks,

    tigor

     
    |
    Mark as:
  • Sandeep (Story team)
    Currently Being Moderated
    6. Sandeep (Story team),
    May 15, 2012 4:33 AM   in reply to cvettlingen
    Report

    Thanks Tigor, We are trying to isolate the issue at our end. In the mean time if possible can you give some more information about this problem:

     

    - While working on the said collage (Collage-6) were you able to re-open the collage atleast once? (For e.g. you created the collage added some images etc and closed it and reopened it.)

    - While closing this collage did you see a crash ? (While crashing, the application would just vanish and you would suddenly start seeing the ipad screen with application icons)

     

    thanks again

    Collage team.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points