Skip navigation
smakelainen
smakelainen
Currently Being Moderated

Creative Cloud & authenticating proxies?

May 13, 2012 4:36 PM

Tags: #proxy #authenticating

Our work environment uses authenticating proxies for Internet connectivity - how do I configure Creatvive Cloud applications to work with that? For example, the Adobe Application Manager doesn't recognize the proxy (nor ask for its password) and hence fails to work.

1620 Views   4 Replies   Latest reply: j_backofen, Mar 22, 2013 6:40 AM
 
Replies
  • saurabhGupta1403
    Currently Being Moderated
    1. saurabhGupta1403,
    May 13, 2012 10:24 PM   in reply to smakelainen
    Report

    Please provide the following logs and we will analyze it. Adobe Application Manager is designed to work with authentication proxies.

     

    windows: %temp%/AdobeDownload/DLMNative.log

     

    Mac: ~/Library/Logs/AdobeDownload/DLMNative.log

     
    |
    Mark as:
  • rob_allshouse
    Currently Being Moderated
    2. rob_allshouse,
    Jul 30, 2012 9:15 PM   in reply to saurabhGupta1403
    Report

    I have this same issue.  The Application Manager works properly with the Proxy settings (http proxy, no authentication).  However, the application license manager does not work.  So, while I can install apps, I cannot verify my subscription renewal, until I'm outside a proxy.

     

    Thus, this log doesn't help resolve the problem for me.  Any other logs I can send?

     
    |
    Mark as:
  • Paulino Chahin
    Currently Being Moderated
    3. Paulino Chahin,
    Jan 11, 2013 9:37 AM   in reply to rob_allshouse
    Report

    Any news on this?  I am having the same issue.

     
    |
    Mark as:
  • j_backofen
    Currently Being Moderated
    4. j_backofen,
    Mar 22, 2013 6:40 AM   in reply to smakelainen
    Report

    Same issue here. Licence Manager istn working behin corporate proxy. Any workaround available?

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points