I now understand that you refuse to let me use the installation /back up DVD as an installation / back up DVD and insist that I make my own back up DVD’s. I have gone through the usual nightmare trying to find your instructions and can find none. How do I go through the excess steps to create back up DVD’s for Photoshop Elements and Premier Elements that you will not allow the installation/backup DVD to be used for? I bought DVD's to be spared this nightmare.
How do I go through the excess steps to create back up DVD’s for Photoshop Elements and Premier Elements that you will not allow the installation/backup DVD to be used for?
I bought DVD's to be spared this nightmare.
The chat folks got the Premiere Elements installed with a herculean effort including downloading off the Internet. The Photoshop Elements installed fine.
My request was based on the legal agreement. It read to me like I had to save the application from the hard drive to a DVD to get a back up copy made and that that was the only way I was allowed to do it.
The chat folks, based on the severe problem I had installing Premiere, are mailing me a replacement DVD to use as a backup which is the sort of media I would expect. I guess the legal language as I read it deviates from the normal situation.
Thank you for the follow up.
Robert J. La Trémouille
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