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boblat - with objections
boblat - with objections Calculating status...
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Creation of backup DVD's since you will not allow the installation DVD to be used.

May 14, 2012 7:12 AM

I now understand that you refuse to let me use the installation /back up DVD as an installation / back up DVD and insist that I make my own back up DVD’s. I have gone through the usual nightmare trying to find your instructions and can find none.

 

How do I go through the excess steps to create back up DVD’s for Photoshop Elements and Premier Elements that you will not allow the installation/backup DVD to be used for?

 

I bought DVD's to be spared this nightmare.

262 Views   2 Replies   Latest reply: boblat - with objections, May 14, 2012 11:41 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 14, 2012 9:24 AM   in reply to boblat - with objections
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    There is no copy protection on our install files.  You would use the same process you normally use to burn DVDs. 

     

    Why are you unable to use the installation DVDs btw?

     
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  • boblat - with objections
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    2. boblat - with objections,
    May 14, 2012 11:41 AM   in reply to Jeff A Wright
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    The chat folks got the Premiere Elements installed with a herculean effort including downloading off the Internet.  The Photoshop Elements installed fine.

     

    My request was based on the legal agreement.  It read to me like I had to save the application from the hard drive to a DVD to get a back up copy made and that that was the only way I was allowed to do it.

     

    The chat folks, based on the severe problem I had installing Premiere, are mailing me a replacement DVD to use as a backup which is the sort of media I would expect.  I guess the legal language as I read it deviates from the normal situation.

     

    Thank you for the follow up.

     

     

    Robert J. La Trémouille

    875 Massachusetts Avenue, #31

    Cambridge, MA 02139-3070

    617-283-7649 / 617-491-7181

     

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