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kengore
Currently Being Moderated

CS 6 Crashes on launch, only PS and Flash run?

May 13, 2012 9:01 AM

I have CS 4 installed on new iMac. Joined CC, downloaded all applications and only PS and Flash work. All others crash on launch with reports. Do I need to de-activate CS4?

 
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  • Currently Being Moderated
    May 13, 2012 10:05 AM   in reply to kengore

    Kengore, I've the same problem, although my iMac is early 2008 and I figured that could be the problem, although I'm running Lion 10.7.3.

    Illustrator just keeps crashing when I fire it up, Photoshop 'can't save my preferences' everytime I quit the program.

     

     

     

     

     

    Processor  2.8 GHz Intel Core 2 Duo

    Memory  4 GB 800 MHz DDR2 SDRAM

    Software  Mac OS X Lion 10.7.3 (11D50b)

     
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  • Currently Being Moderated
    May 13, 2012 10:27 AM   in reply to KieranBrennanDublin

    Have you had a look at this post: http://forums.adobe.com/message/4400287#4400287

     
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  • Currently Being Moderated
    May 13, 2012 10:39 AM   in reply to KieranBrennanDublin

    It seems more of the permission issue at your end  , because you are able to open the Photoshop but the preferences are not getting saved when you quit it,

    The link saurabh shared is good but can you check in the new user account.

     
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  • Currently Being Moderated
    May 13, 2012 11:00 AM   in reply to Manish-Sharma

    Manish, Thanks for your reply, I will try this and report back tomorrow as I'm leaving the office now, Sunday night

    The "Permissions" issue is something that has been a thorn in my side for 2 years now on our small peer-to-peer network.

    Can I ask, what do you mean by ".... can you check in the new user account" ??

     
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  • Currently Being Moderated
    May 13, 2012 11:03 AM   in reply to KieranBrennanDublin

    Sure , New user account means setting up a new account on the computer ,

     

    Check this link for assistance:- http://docs.info.apple.com/article.html?path=Mac/10.6/en/8235.html

                                                 http://www.dummies.com/how-to/content/adding-a-new-user-account-in-mac -os-x.html

     
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  • Currently Being Moderated
    May 13, 2012 11:10 AM   in reply to Manish-Sharma

    Also Please run the Disk Repair Utility to repair the disk permission , it might also help

     
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  • Currently Being Moderated
    May 14, 2012 12:54 AM   in reply to Manish-Sharma

    Hi Manish,

    Yes, I ran Disk repair 'permissions' but still won't activate Illustrator or InDesign.

    Please note I've successfully upgraded to OSX 10.7.4

    Thanks for any help.

    Kieran

     
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  • Currently Being Moderated
    May 14, 2012 2:33 AM   in reply to KieranBrennanDublin

    Actiavte???

     

    What is the exact error message?

     

    Also have a look on http://forums.adobe.com/message/4400287#4400287

     
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  • Currently Being Moderated
    May 14, 2012 2:43 AM   in reply to Manish-Sharma

    Activate? Sorry, I don't know what you mean?

     
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  • Currently Being Moderated
    May 14, 2012 2:45 AM   in reply to Manish-Sharma

    Error window looks like this….

     
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  • Currently Being Moderated
    May 14, 2012 2:45 AM   in reply to KieranBrennanDublin

    You Wrote " I ran Disk repair 'permissions' but still won't activate Illustrator or InDesign"

     

    What is the exact error message?

     

    What happened i new user account?

     

    Have a look on http://forums.adobe.com/message/4400287#4400287

     
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  • Currently Being Moderated
    May 14, 2012 2:46 AM   in reply to Manish-Sharma

    You Insert Picture Icon :-

     

    insert image.png

     
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  • Currently Being Moderated
    May 14, 2012 3:02 AM   in reply to Manish-Sharma

    Manish, thanks, here is screen shot.

    I didn't set up a new user. WHY do I need to set up a new user? Do you think this will fix my problem?

    Thanks for your assistance.

     

     

     

    Screen Shot 2012-05-14 at 11.01.29.png

     
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  • Currently Being Moderated
    May 14, 2012 3:08 AM   in reply to KieranBrennanDublin

    I need the complete crash log , would appreciate if you could provide it for Indesign...(Kind of the crash log as you have for Illustrator) , put it on "Pastebin.com" and put the link here.

     

    Honestly I am not sure new user account will fix the problem as you already ran the disk utility but there is no harm in trying , you can delete that user account later on.

     
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  • Currently Being Moderated
    May 14, 2012 3:18 AM   in reply to Manish-Sharma

    I cannot copy the entire text of the crash, it runs to hundreds of lines of code, and there is no facility to copy or cut.

    Unless this " pastebin " option provides something clever?

     

     

     

    Screen Shot 2012-05-14 at 11.14.17.png

     
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  • Currently Being Moderated
    May 14, 2012 3:21 AM   in reply to KieranBrennanDublin

    OK, it seems that magic 'pastebin' lets me paste an invisible copy !!

    It's there now if you want to look?

     
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  • Currently Being Moderated
    May 14, 2012 3:21 AM   in reply to KieranBrennanDublin
     
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  • Currently Being Moderated
    May 14, 2012 3:22 AM   in reply to KieranBrennanDublin

    I need the link for the pastebin.com site, so when you paste teh content , a unique link gets egnerated I need that.

     
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  • Currently Being Moderated
    May 14, 2012 3:24 AM   in reply to Manish-Sharma

    see above or here again http://pastebin.com/kHQHEWnK

    Thanks, sorry that was my first time using pastebin

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    May 14, 2012 6:39 AM   in reply to KieranBrennanDublin

    I didn't set up a new user. WHY do I need to set up a new user? Do you think this will fix my problem?

    Creating a new user account is an important diagnostic step.

    It lets us make sure that the problem is not related to configuration files or caches assocaited with your current user account, which helps to narrow down a huge category of problems. Also, emperically it often provides a workaround for a large category of problems. You really should try it, it only takes a minute or two to test it.

     

    It is not a "solution" per se, more of a diagnostic tool or a workaround.

     

    Reviewing your crash report, I am not really sure what to say.

    How long have you been running 10.7.4? It just came out, and I wonder if it is part of the problem.

     

    The stack of your crashing thread is this:

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.adobe.BIB                      0x00dd10fe 0xdce000 + 12542

    1   com.adobe.BIB                      0x00dd1148 0xdce000 + 12616

    2   com.adobe.BIB                      0x00dd13e3 0xdce000 + 13283

    3   com.adobe.BIB                      0x00dd1469 0xdce000 + 13417

    4   com.adobe.InDesign.PDF             0x1415c820 GetPlugIn + 1222048

    5   com.adobe.InDesign.PDF             0x1417a5a6 GetPlugIn + 1344294

    6   libsystem_c.dylib                  0x9487d944 __cxa_finalize + 243

    7   libsystem_c.dylib                  0x9487d7f2 exit + 25

    8   com.adobe.InDesign                 0x00001d5d start + 61

     

    And that means, if this is to be believed, the InDesign startup code (frame 8) is calling the libc exit() function, which then leads to the crash. But why would InDesign decide to exit deliberately? That seems odd.

     

    Is there anything in Console.app?

     

    Then exit() calls __cxa_finalize(), which calls the registered C++ exit handlers that various modules have registered. And the one inside InDesign’s PDF library calls out to AdobeBIB which then crashes. It doesn’t seem too shocking that the exit handler is causing a crash through -- the PDF library probably hasn’t finished initializing and the exit handler is assuming that it has been properly initialized. But it’s really moot -- the question is why the app is trying to exit at all.

     

    And I have no good thoughts on this. Though I saw the same exact problem somewhere else (privately) this morning. Also 10.7.4. Which has me worried.

     
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  • Currently Being Moderated
    May 14, 2012 7:07 AM   in reply to John Hawkinson

    Thanks. I've created a new account and now I need to download illustrator from Creative Cloud again and I'll report back - also, so you know, I had this problem with 10.7.3 also.

     
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  • Currently Being Moderated
    May 14, 2012 9:29 AM   in reply to KieranBrennanDublin

    OK, so I created a new account and (didn't have to download cc again ) everything works beatifully

    HOWEVER, if any genius out there knows how to import all my mail folders in my MAIL account, that would be helpful as I run my business from my Inbox and my client folders !!!

    Help appreciated.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    May 14, 2012 9:51 AM   in reply to KieranBrennanDublin

    Hi, Kieran.

     

    The new user account is really more of a diagnostic tool, I hadn't intended it as a permanent solution.

    Basically it means something is messed up in your account, probably in the preferences.

    Did you try following the

    Troubleshooting 101: Replace, or "trash" your InDesign preferences

    steps?

     

    Also, you can try removing the following folders from your USER Library folder. The folder is hidden under Lion; one way to get there is to hold down Option and select the Go menu and choose Library.

     

    Try moving these files/folders aside (put them on your desktop):

     

    Application Support/Adobe

    Caches/Adobe

    Caches/Adobe Camera Raw

    Caches/Adobe InCopy

    Caches/Adobe InDesign

    Preferences/Adobe

     

    as well as all the files/folders with Adobe in their name in Preferences/

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    May 15, 2012 12:59 AM   in reply to John Hawkinson

    I wrote:

    And I have no good thoughts on this. Though I saw the same exact problem somewhere else (privately) this morning.

    This person was able to resolve the problem by changing the permissons (File > Get Info) on ~/Library/Adobe InDesign/Version 8.0 from read-only to read-write.

     
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  • Currently Being Moderated
    May 15, 2012 1:14 AM   in reply to John Hawkinson

    John,

    This worked! Thank you so much; I think there are lots of people on this forum who could benefit from that piece of wisdom;

    Thanks again,

    Kieran

     
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