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michaelreid
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Elements 10 Crashes when browsing to save a project

May 14, 2012 9:58 AM

Hi:

 

Looking for a solution as to why Elements 10 would crash when attempting to create a new project. When I click on the browse button to decide where to save the project - software crashes with this event log...

 

Any advice would be greatly appreciated...

 

Problem signature:

 

Problem Event Name: APPCRASH

Application Name: Adobe Premiere Elements.exe

Application Version: 10.0.0.0

Application Timestamp: 4e790d3f

Fault Module Name: dvacore.dll

Fault Module Version: 8.0.0.0

Fault Module Timestamp: 4e78ed93

Exception Code: c0000005

Exception Offset: 0000150e

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

896 Views   7 Replies   Latest reply: Frubbish1, May 14, 2012 1:39 PM
 
Replies
  • John T Smith
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    1. John T Smith,
    May 14, 2012 10:00 AM   in reply to michaelreid
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    Does that OS version mean Win 7?

     

    If yes, read http://forums.adobe.com/thread/1003929

     

    Otherwise...

    More information needed for someone to help... click these links and provided the requested information

    -http://forums.adobe.com/message/4200840

    -http://forums.adobe.com/thread/416679

     
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  • michaelreid
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    2. michaelreid,
    May 14, 2012 10:30 AM   in reply to John T Smith
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    Hi John:

     

    Yes this is a Win 7 OS and thanks for all threads - I will be more complete next time. Unfortunately changing to "run as administrator" did not solve the problem.

     

    Could there be other reasons for this?

     

    Thanks

     
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  • Bill Hunt
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    3. Bill Hunt,
    May 14, 2012 10:33 AM   in reply to michaelreid
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    There might be useful tips in this ARTICLE. It starts with setting up one's computer for PrE to work best, then goes into OS and system tune-up tips, and finally a list of links on troubleshooting.

     

    Good luck,

     

    Hunt

     
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  • michaelreid
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    4. michaelreid,
    May 14, 2012 10:51 AM   in reply to Bill Hunt
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    Thanks Bill and John:

     

    Before I go down the long road determining if my computer is up to the task of running this Adobe product, would it not seem logical that there is something more likely that is preventing me from browing for a folder before even loading any video or actually using the product. While the "run as admin" did not work, could there be something else along a similar line. Also - is this a rare issue - seems to be based on the forum Q&A...

     

    Thanks again...

     
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  • Bill Hunt
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    5. Bill Hunt,
    May 14, 2012 11:38 AM   in reply to michaelreid
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    The only thing that comes to my mind is either a security, or permissions issue with the targeted destination disc. Is that an internal, or an external?

     

    Maybe others will have ideas, that prove more helpful.

     

    Good luck,

     

    Hunt

     
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  • Frubbish1
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    6. Frubbish1,
    May 14, 2012 1:23 PM   in reply to Bill Hunt
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    I am having the same issue across 5 different users.  What I have found that all of the users have in common is that they also have Creative Suite 5.5 installed on the machine.  So I built a new machine, installed Premiere Elements 10 and it runs fine.  As soon as I install Creative Suite 5.5, it starts breaking.  This happens regardless of which is installed first.

     
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  • Frubbish1
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    7. Frubbish1,
    May 14, 2012 1:39 PM   in reply to Frubbish1
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    More information:

     

    Windows 7 64-bit

    W3520 @ 2.67Ghz

    12GB Memory

    Nvidia Quaddro 4000

     

    And it is Design Premium that is breaking Premiere Elements.  I've tried with and without admin permissions and it stills crashes.

     

    Error Message:

    Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009

    Faulting module name: dvacore.dll, version: 8.0.0.0, time stamp: 0x4e78f08f

    Exception code: 0xc0000005

    Fault offset: 0x000000000000154e

    Faulting process id: 0xfd8

    Faulting application start time: 0x01cd320fcf560a5b

    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\dvacore.dll

    Report Id: 1de76f57-9e03-11e1-ba68-e8393551c8be

     
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