Creation of backup DVD's since you will not allow the installation DVD to be used.

[boblat_-_with_objections]

I now understand that you refuse to let me use the installation /back up DVD as an installation / back up DVD and insist that I make my own back up DVD’s. I have gone through the usual nightmare trying to find your instructions and can find none.

How do I go through the excess steps to create back up DVD’s for Photoshop Elements and Premier Elements that you will not allow the installation/backup DVD to be used for?

I bought DVD's to be spared this nightmare.

[Jeff A Wright]

There is no copy protection on our install files.  You would use the same process you normally use to burn DVDs. 

Why are you unable to use the installation DVDs btw?

[boblat_-_with_objections]

The chat folks got the Premiere Elements installed with a herculean effort including downloading off the Internet.  The Photoshop Elements installed fine.

My request was based on the legal agreement.  It read to me like I had to save the application from the hard drive to a DVD to get a back up copy made and that that was the only way I was allowed to do it.

The chat folks, based on the severe problem I had installing Premiere, are mailing me a replacement DVD to use as a backup which is the sort of media I would expect.  I guess the legal language as I read it deviates from the normal situation.

Thank you for the follow up.

Robert J. La Trémouille

875 Massachusetts Avenue, #31

Cambridge, MA 02139-3070

617-283-7649 / 617-491-7181

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