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OpenGL Issue in CS6

May 14, 2012 2:30 AM

Tags: #opengl #cs6 #rotate #cs6_error_messages

I'm having trouble using the rotate tool in Photoshop CS6, as it gives me the error "could not complete your request because it only works with OpenGL enabled document windows".

 

In prior versions of CS you could go into the preferences and enable OpenGL, but there doesn't seem to be an option for CS6. Has it been moved?

 

We're running on an AMD Radeon HD 3800 series with Catalyst version 12.3 and OpenGL version 6.14.

 
Replies
  • Currently Being Moderated
    May 14, 2012 7:18 AM   in reply to 3eyesworm

    OpenGL option is in Edit/preference/performance.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    May 14, 2012 8:59 AM   in reply to 3eyesworm

    It's still in the Performance preferences, but it's now called [  ] Use Graphics Processor.

     

    -Noel

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    May 14, 2012 11:30 AM   in reply to 3eyesworm

    Have you closed and reopened Photoshop since checking that box?

     

    -Noel

     
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  • Currently Being Moderated
    May 14, 2012 11:36 AM   in reply to 3eyesworm

    Then something about your video card driver is preventing OpenGL from working correctly on your system.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    May 14, 2012 11:39 AM   in reply to 3eyesworm

    While I'm finding the latest AMD display driver to work a treat with Photoshop CS6, I have a different card model than you do (mine's a 5670).

     

    You might find that removing the ATI drivers and installing an earlier version could be helpful.  I recommend trying Catalyst version 11.7.  That seemed to be a particularly good version for Photoshop use.

     

    -Noel

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    May 14, 2012 12:14 PM   in reply to 3eyesworm

    3eyesworm wrote:

     

    is there any documentation of AMD Radeon drivers not working with photoshop CS6?

     

    Not really - just what you read from other peoples' personal experience.  I know that there are several of us here with 5xxx series cards who occasionally exchange information about what works and what doesn't.  Like I said, Catalyst 12.4 seems to work great for me with Photoshop, but the driver software is almost no doubt card model-specific at some level.

     

    It would probably help to make your case with AMD if you were to find a version of their driver that works and show that another version does not, doing the exact same things.  I don't know how aggressively they support older cards though...  While they are pretty good about releasing new drivers, do they really care that much if your older card works with the latest driver and the latest graphics application?  I imagine at some point they hope you'll buy a new card.  That said, it appears the AMD folks work harder at supporting older cards than the nVidia folks.

     

    -Noel

     
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  • Noel Carboni
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    Dec 23, 2006
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    May 14, 2012 12:15 PM   in reply to 3eyesworm

    3eyesworm wrote:

     

    Thank you, rolling back to 11-7 seemed to have done the trick.

     

    Awesome.  Thanks for reporting back - that information may help others with similar cards.

     

    -Noel

     
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  • Currently Being Moderated
    May 18, 2012 11:54 PM   in reply to Noel Carboni

    I can confirm the same problem with CS6 and the latest version of the driver for my ATI Radeon 5850.  Rolling back the driver has fixed the problem but there is obviously something wrong with the current version of the driver.

     
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  • Currently Being Moderated
    Jul 6, 2012 9:03 AM   in reply to andrew.jones1971

    Just in case it's helpful to others, my ATI Radeon HD 4800 series card (Windows 7 x64) did not allow Photoshop's Open GL features (CS5 and CS6) with the latest drivers. I uninstalled the video driver version 12.4 (and 12.6), rebooted, and reinstalled Catalyst Control Center Suite version 12.2 and the Photoshop Open GL features returned.

     
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  • JJMack
    5,977 posts
    Jan 9, 2006
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    Jul 6, 2012 11:01 AM   in reply to 3eyesworm

    Just in case your running Windows XP Adobe droped support for XP OpenGL in CS6.   If your running XP CS6 does not have support for OpenGL.

     
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