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Elements 10 Crashes when browsing to save a project

May 14, 2012 9:58 AM

Hi:

 

Looking for a solution as to why Elements 10 would crash when attempting to create a new project. When I click on the browse button to decide where to save the project - software crashes with this event log...

 

Any advice would be greatly appreciated...

 

Problem signature:

 

Problem Event Name: APPCRASH

Application Name: Adobe Premiere Elements.exe

Application Version: 10.0.0.0

Application Timestamp: 4e790d3f

Fault Module Name: dvacore.dll

Fault Module Version: 8.0.0.0

Fault Module Timestamp: 4e78ed93

Exception Code: c0000005

Exception Offset: 0000150e

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 
Replies
  • Currently Being Moderated
    May 14, 2012 10:00 AM   in reply to michaelreid

    Does that OS version mean Win 7?

     

    If yes, read http://forums.adobe.com/thread/1003929

     

    Otherwise...

    More information needed for someone to help... click these links and provided the requested information

    -http://forums.adobe.com/message/4200840

    -http://forums.adobe.com/thread/416679

     
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  • Currently Being Moderated
    May 14, 2012 10:33 AM   in reply to michaelreid

    There might be useful tips in this ARTICLE. It starts with setting up one's computer for PrE to work best, then goes into OS and system tune-up tips, and finally a list of links on troubleshooting.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    May 14, 2012 11:38 AM   in reply to michaelreid

    The only thing that comes to my mind is either a security, or permissions issue with the targeted destination disc. Is that an internal, or an external?

     

    Maybe others will have ideas, that prove more helpful.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    May 14, 2012 1:23 PM   in reply to Bill Hunt

    I am having the same issue across 5 different users.  What I have found that all of the users have in common is that they also have Creative Suite 5.5 installed on the machine.  So I built a new machine, installed Premiere Elements 10 and it runs fine.  As soon as I install Creative Suite 5.5, it starts breaking.  This happens regardless of which is installed first.

     
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  • Currently Being Moderated
    May 14, 2012 1:39 PM   in reply to Frubbish1

    More information:

     

    Windows 7 64-bit

    W3520 @ 2.67Ghz

    12GB Memory

    Nvidia Quaddro 4000

     

    And it is Design Premium that is breaking Premiere Elements.  I've tried with and without admin permissions and it stills crashes.

     

    Error Message:

    Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009

    Faulting module name: dvacore.dll, version: 8.0.0.0, time stamp: 0x4e78f08f

    Exception code: 0xc0000005

    Fault offset: 0x000000000000154e

    Faulting process id: 0xfd8

    Faulting application start time: 0x01cd320fcf560a5b

    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\dvacore.dll

    Report Id: 1de76f57-9e03-11e1-ba68-e8393551c8be

     
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