Skip navigation
ken-lilley
Currently Being Moderated

Can't open Canon Cr2 file in Photoshop CS6

May 14, 2012 1:31 PM

Tags: #canon_cr2 #cs6_upgrade

I purscahed PShop CS6 Upgrade a few days ago as an upgrade for the full CS4 Extended (which was upgraded to CS5 last year).  I installed CS6 as an upgrade to the installed and registered CS5. 

 

Neither Bridge CS6 nor Photoshop CS6 will read Canon Cr2 raw files, and the "About Photoshop" splash screen indicates my purchased CS6 is a Beta version. 

 

What has gone wrong?  Should I uninstall CS5 and CS6, reinstall CS4 and then apply the CS6 upgrade to CS4?

 

Thanks

Ken Lilley

 
Replies
  • Currently Being Moderated
    May 14, 2012 3:27 PM   in reply to ken-lilley

    Moving this discussion to the Photoshop General Discussion forum.

     
    |
    Mark as:
  • Currently Being Moderated
    May 14, 2012 4:18 PM   in reply to ken-lilley

    Do all CR2 files fail, or just those from certain camera models?  (All CR2 files are not the same format:  they vary quite a lot internally, even though they share the same extension)

     
    |
    Mark as:
  • Currently Being Moderated
    May 14, 2012 4:19 PM   in reply to ken-lilley

    >> the "About Photoshop" splash screen indicates my purchased CS6 is a Beta version.

     

    Where did you purchase it from?

    Did you have the public beta installed previously? (you have to uninstall the beta before installing the trial or final release version)

     
    |
    Mark as:
  • Trevor Dennis
    5,925 posts
    May 24, 2010
    Currently Being Moderated
    May 14, 2012 7:59 PM   in reply to ken-lilley

    When you get CS6 beta cleaned from your system:

    http://forums.adobe.com/message/4361731#4361731#4361731

     

    or by the sound of things, you are going to need to use

    http://www.adobe.com/support/contact/cscleanertool.html

     

    Run the cleaner and choose CS6 from the list

     

    But when that is sorted out and CS6 (non beta) is installed, you may need the ACR 7.1 update if you have a recent Canon Camera

    http://labs.adobe.com/technologies/cameraraw7-1/

     

    New Camera Support

    • Canon EOS 1D X
    • Canon EOS 5D Mark III
    • Canon EOS 60Da
    • Canon PowerShot G1 X
    • Fuji FinePix F505EXR
    • Fuji FinePix F605EXR
    • Fuji FinePix F770EXR
    • Fuji FinePix F775EXR
    • Fuji FinePix HS30EXR
    • Fuji FinePix HS33EXR
    • Nikon D4
    • Nikon D800
    • Nikon D800E
    • Olympus OM-D E-M5
    • Panasonic Lumix DMC-GF5
    • Pentax K-01
    • RICOH LENS A16 24-85mm F3.5-5.5
    • Samsung NX20
    • Samsung NX210
    • Samsung NX1000
    • Sony Alpha NEX-VG20
    • Sony SLT-A57
     
    |
    Mark as:
  • Currently Being Moderated
    May 15, 2012 12:42 AM   in reply to ken-lilley

    ken-lilley wrote:

     

    …The CR2 files I couldn't open were from a Canon G1X…

     

    As you can see in the list in Trevor's post, that camera was first supported in ACR 7.1.

     

    It was and is not supported in the Camera Raw version that ships with the beta nor the one that comes with the final version of CS6.  You need to update it to ACR 7.1, which is currently in RC (beta) status.

     
    |
    Mark as:
  • Pierre Courtejoie
    7,043 posts
    Jan 11, 2006
    Currently Being Moderated
    May 15, 2012 4:35 AM   in reply to ken-lilley

    And this is all the fault of the camera manufacturers that insist on working with proprietary file formats (most of them being based on Adobe's Tiff-EP file format) instead of using the documented DNG format. Because of this Adobe must first get their hands on a camera to decypher its files.

    Do send your complaints at Canon.

    (That said, I wonder if the new Greyscale Leica files are natively supported)

     
    |
    Mark as:
  • Trevor Dennis
    5,925 posts
    May 24, 2010
    Currently Being Moderated
    May 15, 2012 5:04 AM   in reply to Pierre Courtejoie

    So Adobe's boffins have to reverse engineer every new RAW format from the camera. Or from a RAW file from each new camera - they surely don't have one of every new camera that comes out? It would be nice to think that was true, because I am imagining all those Adobe engineers lining up to do some more research with the Phase One P65 over the weekend.

     
    |
    Mark as:
  • Pierre Courtejoie
    7,043 posts
    Jan 11, 2006
    Currently Being Moderated
    May 15, 2012 8:05 AM   in reply to Trevor Dennis

    Adobe's, Bibble's(Corel's), DXO's, PhaseOne's, Apple's, Silkypix's, etc. etc.

    And even the engineers that create the software for the camera manufacturers, as these soft need to be updated too for each camera release.

    Imagine all the collective man hours lost at all those companies, when that time could have been spent on new algorithms, or features!

    By using proprietary and undocumented raw formats, those companies waste precious time of some of the brighter minds in this industry.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2014 8:56 PM   in reply to ken-lilley

    I got these raw CR2 files from my camera man and cannot open them in CS6 Photoshop becoz the plugin is not new enough. I failed to update the plugin from PS. So I was trying my luck in Bridge, I used the updates in Bridge to successfully update the plugin in PS. Now I can open the CR2 files in PS! Hope this is helpful. Actually you can update all other adobe applications through Bridge, just tick the ones you want to update and click update. Easy as.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2014 9:00 PM   in reply to y2141011

    Mention of "CR2" files without specifing the exact Canon camera model that gererated them is useless.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2014 9:12 PM   in reply to station_two

    I got updated to Cam Raw plugin 8.3  and the CR2 files were taken by Canon EOS 5D Mark III

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2014 9:20 PM   in reply to y2141011

    So you're replying to a 2-year-old message saying that you were able to process raw files after updating your camrea raw plug-in to the latest version, using Bridge.  Good for you.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2014 10:21 PM   in reply to ssprengel

    Why not does it harm anyone?

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 11, 2014 4:06 AM   in reply to y2141011

    y2141011 wrote:

     

    Why not does it harm anyone?

     

    If you consider wasting other users's time harmful, then yes.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 13, 2014 10:50 PM   in reply to station_two

    Poor baby, you got harmed.....you should go to see a doctor to heal ur problem, carry this cyberbullying somewhere else and learn to welcome beginners!

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points