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Sean Boone
Sean Boone
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Preview Mode Thumbnails showing up Blank

May 14, 2012 12:28 PM

Tags: #mode #preview #thumbnails #blank

PLEASE HELP.

 

Some thumbnails of pages in Preview Mode are showing up as blank.

 

I have tried...

 

1. Restarting Muse

2. Re-Opening the document

3. Turning thumbnails on/off in Preview Mode

4. Opening those specific pages, making edits, then closing them

 

None of the above has fixed this issue.

 

See attached screenshot:

 

Muse-Thumbs-Blank.jpg

 

I am on Mac OSX 10.7.3 w/ 8GB RAM

Adobe Muse v1.0 Build 948, CL 767416

 

Is this a memory / cache issue?  Please advise as I can upgrade my memory and continue working if this is the issue.

 

Is this a Muse bug?  Please advise so I can stop searching for solutions and wait for a fix.

573 Views   7 Replies   Latest reply: Israelus, Mar 13, 2013 2:43 AM
 
Replies
  • Zak Williamson (Adobe)
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    1. Zak Williamson (Adobe),
    May 14, 2012 1:06 PM   in reply to Sean Boone
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    Please send us a copy of your .muse file at muse-support@adobe.com. If the file is larger than 20Mb you can use a service like Adobe SendNow, SendThisFile or WeTransfer. From the data provided, this looks like a bug. If that's the case, once we have your file to work with we may be able to figure out a workaround until the bug is fixed.

     
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  • Sean Boone
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    2. Sean Boone,
    May 14, 2012 1:15 PM   in reply to Zak Williamson (Adobe)
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    Thanks Zak,

     

    Sent using Adobe SendNow service.  43MB .muse file attached.

     
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  • Zak Williamson (Adobe)
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    3. Zak Williamson (Adobe),
    May 14, 2012 4:24 PM   in reply to Sean Boone
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    It's a bug.

     

    It turns out if you have a very tall header area there's a math error that causes Muse to incorrect believe there's nothing to draw in the area of the page thumbnail, thus the blank thumbnails. I'll get a bug logged. In the interim you can workaround the bug by moving the header line on your master pages back up toward the top of the master page.

     
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  • Sean Boone
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    4. Sean Boone,
    May 15, 2012 10:51 PM   in reply to Zak Williamson (Adobe)
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    Thank you Zac, very much.

     

    I was able to fix the entire .muse document by recreating my masters and individually going into each page and shifting the page content from -7500 y axis back to the position they should be at.  It was tedious but I am now progressive.

     

    Unfortunately each master had a header line that was already at its top most position 0px.  Messing with these did not fix any of the thumbnails.

     

    Appreciating the feedback - I represent a team of 6 who will be subscribing to Muse very soon for professional production.

     
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  • Zak Williamson (Adobe)
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    5. Zak Williamson (Adobe),
    May 16, 2012 8:20 AM   in reply to Sean Boone
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    In the file you sent to muse-support the "dashboard_workout" master has the header guide at an offset of 1215 px from the top of the page and the "Self View 2nd level" master has a header guide offset of 1240 px. These two header guide lines need to be moved up in order to workaround the thumbnail drawing bug. Sorry that I didn't consider and explain the fact the page content on each page with the master applied would have to be moved down to compensate. Sorry for the inconvenience.

     
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  • Sean Boone
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    6. Sean Boone,
    May 16, 2012 9:03 AM   in reply to Zak Williamson (Adobe)
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    No worries!  You got me in the right direction and hopefully we surfaced an issue that will save others headache.  Keep rockin' it guys.

     
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  • Israelus
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    7. Israelus,
    Mar 13, 2013 2:43 AM   in reply to Sean Boone
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    I have the same bug.

     

    I hope that in the next update fix it.

     
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