Can't complete App Manager install - getting error code A12E1

[TazG]

After downloading the Adobe Application Manager to my Mac Pro (Lion 10.7.3), I launch the installer from the disk image. It begins, and eventually asks for my admin password. I give it, and then get the following error screen:

"We've encountered the following issues:

Sorry, the program is not responding correctly (Error code: A12E1)"

What's going wrong? I can't tell what program isn't responding, and searching for the error code doesn't shed much light. Any help would be greatly appreciated.

Thank you in advance.

-Taz

P.S. I still have CS5 installed on my machine. I'm not likely to remove it until 6 is working properly.

[Jeff A Wright]

LA Taz are you installing the Adobe Application Manager to use with Creative Cloud?

[TazG]

Hi Jeff,

Yup! This is to use with Creative Cloud.  Any help would be awesome.

Thanks!

-Taz

[Vikas Talwar]

If there is a process named 'AAM Update Notifier' or 'AAM Registration Notifier' is running. Kill this prcoess and then try again installing Adobe Application Manager.

You can also check following forum for more details: http://forums.adobe.com/message/4399154#4399154 

[TazG]

Hi Vikas_CSI, 

I took a look, but didn't see either of those two processes in the Activity Monitor. Rats. I'll check out the other thread.

Thank you!

[Jeff A Wright]

LA Taz we have reports that installing the Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 resolves these difficulties.  Can you please try installing and report back with your results?

[TazG]

Jeff, I tried the other installer, but it gave me an error of its own - "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."  I downloaded the Advisor, and ran it. It found no issues.

[Jeff A Wright]

For these errors you will need to review the PDApp.log file manually.  You can find instructions on how to do this at Troubleshoot with install logs | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html#main_Analyze_the_Cre....

[TazG · Accepted solution]

SOLVED!

I downloaded and ran the Adobe Creative Suite Cleaner tool, cleared out everything it displayed, and then tried the 2nd installer again. Seems to have worked!  It's downloading apps now.  If it fails, I'll post again. Otherwise, thank you very much!