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PDF files are not displayed. Why?

May 14, 2012 9:04 AM

Tags: #pdf #creative_cloud

Most of the PDF files I uploaded are not displayed on Creative Cloud. Some I can view page by page, but most are only displayed as generic PDF icon.They are not very complex or difficult files - What is the problem? My InDesign files are displayed nicely. Even GMail displays the PDF files without a problem.

 

Any suggestions?

943 Views   5 Replies   Latest reply: SmokeyMac, Oct 31, 2012 6:07 AM
 
Replies
  • Ken G. Rice
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    1. Ken G. Rice,
    May 14, 2012 7:09 PM   in reply to Deselbyproductions
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    Are you still experiencing the issue with the PDF files?

     

    If so please email me directly at kenrice@adobe.com and we will work to resolve the issue.

     
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  • Deselbyproductions
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    2. Deselbyproductions,
    May 22, 2012 8:15 AM   in reply to Ken G. Rice
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    I did reply but I didn't get an answer. It seems that PDF files that are password protected against editing (NOT aigainst opening) do not display on Creative Cloud. Once I remove the password, they display fine. The same files can be viewed in GMail or any PDF reader without any problem. Any explanations?

     
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  • Deselbyproductions
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    3. Deselbyproductions,
    Jul 3, 2012 2:48 AM   in reply to Ken G. Rice
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    Hi,

    The problem I have with displaying PDF files is still the same: as soon as they are locked against editing (NOT password protected against opening) files cannot be viewed on Creative Cloud.

     

    I just downloaded one of the files to my computer and e-mailed it to myself: GMail can view it without any problem. It's a bit strange that Google can do something Creative Cloud can't.

     

    And its REALLY annoying that some PDF files just can't be viewed in Creative Cloud

     

    Thanks for your help!

     
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  • granatowi
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    4. granatowi,
    Oct 30, 2012 7:47 PM   in reply to Ken G. Rice
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    Dear Ken, Im writing you on your mail as you wanted - having the same issue.

     

    best regards,

    Dawid

     
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  • SmokeyMac
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    5. SmokeyMac,
    Oct 31, 2012 6:07 AM   in reply to Deselbyproductions
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    I have the same issue. In fact I can only see jpeg, gif and png

     
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