Skip navigation

Downloading, Installing, Setting Up

Eightysevens Calculating status...

Currently Being Moderated

Flash Player Update Loop

May 13, 2012 11:42 AM

Tags: #flash_player #installation #flash_player_11

I want to buy Lightroom 3 but cannot. Adobe website has affirmed that I have installed the current version of Flashplayer, but when I try to buy the software it says I need to download the latest version of Flashplayer; loop infinity.

Windows XP Home 32 Bit 2.8ghz, 3Ghz RAM. Latest Safari browser.

I have been working on LR for the 30 days trial period and have over 4000 images on there I need to access. I REALLY need to BUY this software.

Please help.

753 Views 4 Replies Latest reply: Pat Willener, May 14, 2012 7:53 PM

Replies

Currently Being Moderated

1. Pat Willener,

May 13, 2012 5:51 PM in reply to Eightysevens

Report

Does Flash Player otherwise work for you: http://www.adobe.com/software/flash/about/ ?

What files do you have in C:\Windows\system32\Macromed\Flash ?

Can you provide a URL where Flash Player is required to buy Lightroom 3? When I go to the Lightroom 4 download, I do not see such a requirement.

|
Mark as:
Currently Being Moderated

2. Eightysevens,

May 14, 2012 7:48 PM in reply to Pat Willener

Report

Hi Pat,
Thank you for your reply.
I assume Flash Player works fine as I don't ever recall encountering any error messages to do with its functioning.
These are the files and folders found in C:\Windows\system32\Macromed\Flash:
FlashPlayer TrustFlash9f.ocxflash.ocxFlash Installflashplayer.xptFlashPlayerUpdateServiceFlashUtil9fFlashUtil32_ 11_2_202_235_Pl...installmms.cfgNPSWF32_11_2_202_235.dlluninstall_acti veX
This is the URL I am directed to after I click 'buy' in Lightroom 3 trial software:http://www.adobe.com/help/en_us/flash_app_requirements.html?riareqerr= browser&refapp=/cfusion/store/index.cfm
Thank you,Eightysevens.

|
Mark as:
Currently Being Moderated

3. Eightysevens,

May 14, 2012 12:40 PM in reply to Eightysevens

Report

Also, if I try to buy LR4 I get directed to the same place, same loop scenario.
Aswell, why is there no Adobe staff working evenings or weekends?
It's very difficult to navigate around their site and even more difficult to get help.
I don't have access to mine or any other pc during my working hours and get home after 7pm, after the phone lines and chat lines are closed and all the Adobe staff have finished working.

|
Mark as:
Currently Being Moderated

4. Pat Willener,

May 14, 2012 7:53 PM in reply to Eightysevens

Report

This is weird; I am getting the same thing if I follow your link
This is definitely not a Flash Player issue; there is a problem with the Adobe download site.

I will move your topic to the download problems forum. Most likely someone will answer you during after hours too.

|
Mark as: