I just installed CS6 and am shooting a job with a Mark III and I cannot access my raw files. After downloading Camera Raw 7.1, I am told that my patch installer application needs updating but then the update is unsuccessful. Am running Windows 7. HELP!
Same issue here. I have two Windows computers. On the first computer, after dowloading the CR 7.1 Patch, it began to read my Nikon D800 RAW files. On the second computer...no go. I've uninstalled all and resinstalled again with no luck.
Please provide us with the error snapshot and following logs.
You can find them at:
Program Files\Common Files\Adobe\Instaler
This would help us in resolving the issue. You can attach the logs here or send it at firstname.lastname@example.org.