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Currently Being Moderated

Downloading is SLOW!!!

May 15, 2012 7:25 AM

Trying to update artworks at the moment and it has gone slow?! Is something going on with the servers.

 

(we are on a 50mb+ line and have done line tests, so nothing our end?)

 
Replies
  • Currently Being Moderated
    May 15, 2012 8:44 AM   in reply to JRHarvey86

    Having the same issue, trying to update my portfolio and Content Viewer keeps crashing. Why is this happening today! Please fix this issue Adobe, we have deadlines!

     
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  • Currently Being Moderated
    May 15, 2012 9:04 AM   in reply to JRHarvey86

    also having problems. can't download folios!

     
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  • Casey Jensen
    293 posts
    May 4, 2011
    Currently Being Moderated
    May 15, 2012 9:14 AM   in reply to JRHarvey86

    issue is known/was reported to Adobe's lvl3 TS ~45 minutes ago.

     
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  • Casey Jensen
    293 posts
    May 4, 2011
    Currently Being Moderated
    May 15, 2012 9:21 AM   in reply to JRHarvey86

    I did not get an eta on the issue, just them saying they're aware and investigating. It's been ongoing for ~2 hours total at this point.

     
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  • Currently Being Moderated
    May 15, 2012 11:44 AM   in reply to JRHarvey86

    Adobe Viewer crashed continuously - 1 hour for 1 MB Download on my iPad - What is happen?????????

     
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  • Currently Being Moderated
    May 15, 2012 1:15 PM   in reply to JRHarvey86

    Content Viewer is fixed on my end but now folio producer is not working! Can we get an official update on what is going on, will this issue be fixed tonight?

     
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  • Currently Being Moderated
    May 15, 2012 1:24 PM   in reply to JRHarvey86

    Same thing is happening to me. I can't even sign in....do we know what is happening?

     
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  • Currently Being Moderated
    May 15, 2012 1:51 PM   in reply to irisguillen
     
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  • Currently Being Moderated
    May 15, 2012 5:15 PM   in reply to Himanshu Singh

    Notifications also appear to be affected.

    I tried to send out a notification and got an error to the effect of:

     

    "Notification failed. Your folio is not ready. Try again in a few minutes."

     

    This has been the case all day.

    Publishing queue indicates the folio was published many hours ago.

     

    Serious question:

     

    What is the general reliability of these DPS servers compared to the average web hosting company?

    I'm at the point of drafting a business case for additional DPS investments but my perception is the service is not all that reliable.

    Is that an unfair assessment?

     
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  • Currently Being Moderated
    May 15, 2012 8:23 PM   in reply to Moodring

    Can you send me the productID for the folio whose notifications are failing? I'll investigate and let you know if there is an ongoing issue.

     

    Thanks.

     
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  • Currently Being Moderated
    May 15, 2012 8:28 PM   in reply to jamesroche

    James,

     

    Thanks -- notifications seemed to start working again after the general server issues were fixed.

    I did unpublish and re-publish the folio first, so that may have also been a factor.

    I'll send the product ID under separate cover.

     

    Best,

    Jim

     
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  • Currently Being Moderated
    May 15, 2012 8:35 PM   in reply to Moodring

    I'll look at the server logs when I'm on a real computer later. Thanks for following up so quickly.

     

    // James Roche

    // I was born lucky

     
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  • Currently Being Moderated
    May 16, 2012 5:43 AM   in reply to JRHarvey86

    I have the same problem - I need a solution

     
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