CS_Hander wrote:
Yet another post regarding too many activations. I opened a Customer Support case #181479111 (I haven't been able to find where to open a technical support case). Adobe's response was somewhat unhelpful. The case was closed with a note advising me that I couldn't receive support for Digital Editions because I hadn't registered the product, advising me to register the product (which requires a serial number, which I have not found any workaround listed) and to use the self help resources. Why is this such an issue? Like others, have an textbook in ebook format, a test next week and time ticking away that I need to use studying. Any help or suggestions would be greatly appreciated.
Adobe Customer Support's response to this has been spectacularly unhelpful. The problem is likely related to something not being correctly written to the registry or elsewhere. However, since Digital Editions apparently doesn't maintain a log file or check along the way to see if things are being correctly written to the registry or other locations, there is no way to troubleshoot what is happening. Obviously Adobe knows where the registry permissions, group/user policies or file/folder attributes problem is located but, I suppose, doesn't want to do anything that would expose any of the workings of its ADEPT DRM scheme.
To fix your problem, what first needs to happen is for Adobe to reset your activations count. The count, which you have exceeded, is a maximum of 6.
Once that is done, DE should work until the count is again exceeded.
Once the activations count is reset, in Windows XP what works is to create another user account with Administrator privileges. When you do that the new account has all permissions, attributes and etc. set to whatever it is that Digital Editions "expects" and you should be good to go.
How to fix your usual user account in which Digital Editions is broken I have no idea.
