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Android Device Not Recognized

May 12, 2012 11:06 PM

I just purchased a ARNOVA 7G2 Android tablet.  I installed the ADE onto my computer, downloaded a textbook for my class I'm taking.  I transfered the pdf file to my tablet, and can't open the file.  I followed the instructions to make the tablet recognized as an authorized device, but it is never recognized by ADE. It's as though ADE doesn't see my tablet.  My ARNOVA 7G2 is listed as a supported device on the Adobe website.  How can I make ADE recognize my tablet?

997 Views   5 Replies   Latest reply: Frustrated in AZ, May 15, 2012 11:54 AM
 
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  • Frustrated in AZ
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    1. Frustrated in AZ,
    May 13, 2012 9:49 AM   in reply to JP-8
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    It's an OS compatibility issue.  The software on your device that handles

    ebooks is supported, not the device itself.  ADE as a rule does not support

    Android devices directly, so you can download the ebooks to your computer

    using ADE, but you'll have to transfer them to your tablet using other

    software.  I'd suggest utility copy programs (not knowing whether or not

    you're Windows or MAC).

     

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  • JP-8
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    2. JP-8,
    May 14, 2012 12:49 PM   in reply to Frustrated in AZ
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    I'm using Windows as my OS.  Which utility copy program do you recommend?

     
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  • Frustrated in AZ
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    3. Frustrated in AZ,
    May 14, 2012 2:53 PM   in reply to JP-8
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    Windows Explorer (NOT Internet Explorer).

     

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  • JP-8
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    4. JP-8,
    May 15, 2012 11:36 AM   in reply to Frustrated in AZ
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    Well I managed to fix the problem myself without Adobe's help.  I downloaded Aldiko from the Amazon Appstore.  When I attempted to open the file the first time, the program prompted me for my ADE ID and passord, which was accepted and the book opened successfully.

     

    I'm rather surprised no one from Adobe answered my query, thanks Frustrated in Az for the tips and I'm also surprised that the Adobe Reader I downloaded to my tablet didn't support ADE. 

     
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  • Frustrated in AZ
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    5. Frustrated in AZ,
    May 15, 2012 11:54 AM   in reply to JP-8
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    You're welcome for the tips.

     

    Adobe Reader is different from Adobe Digital editions, and is not intended

    to do the same job.  Most Adobe software is not built for an Android OS.  I

    would be surprised if Reader runs under an Android OS - and your comment

    says it doesn't...

     

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