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sdkurland Calculating status...

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How to debug jrun crash 0xc0000005

May 15, 2012 1:35 PM

Tags: #crash #cf9 #jrun

I am running Coldfusion Server 9.01 Professional 32 bit version on a Windows 2008R2 server.

A few times a day the Coldfusion Server will crash upon trying to access a webpage. There is no particular page that seems to cause the crash, although I am using the CFWheels framework.

The event log shows:

Application Error

Faulting application name: jrun.exe, version: 4.0.7.43259, time stamp: 0x4a98c922

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

Exception code: 0xc0000005

Fault offset: 0x00038dc9

Faulting process id: 0x158c

Faulting application start time: 0x01cd32cf63092070

Faulting application path: C:\ColdFusion9\runtime\bin\jrun.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Report Id: 24cc34e0-9ec8-11e1-8872-069b289e9fe7

Windows Error

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: jrun.exe

P2: 4.0.7.43259

P3: 4a98c922

P4: ntdll.dll

P5: 6.1.7601.17725

P6: 4ec49b8f

P7: c0000005

P8: 00038dc9

P9:

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_jrun.exe_a62 ee8217a354cdaa17f149f517bab8292a17f_20739c5f

Analysis symbol:

Rechecking for solution: 0

Report Id: 24cc34e0-9ec8-11e1-8872-069b289e9fe7

Report Status: 4

Where do I start looking for a reason for this crash? Is there a particular log file or debugging tool that would be helpful?

Thank you,

--Scott

773 Views 2 Replies Latest reply: sdkurland, May 16, 2012 6:06 AM

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1. carl type3,

May 15, 2012 3:52 PM in reply to sdkurland

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Check ColdFusion9\runtime\logs\ coldfusion-event.log and coldfusion-out.log for errors warnings. That would be Jrun4\logs in case of multi-server install.

That is a little odd CF9 32 bit on Win 08 r2 which is 64 bit. Perhaps you have configured JVM parameters with too much maximum memory when CF9 / Java 32 bit can only address about 1.4Gb total?

Lastly Scott any reason not to run CF9 64 bit?

HTH, Carl.

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2. sdkurland,

May 16, 2012 6:06 AM in reply to carl type3

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Thank you, Carl. I'm running the 32 bit version because there is a COM object that I need to access, and 64 bit does not support COM...

I've looked at the coldfusion-out.log and it seems that the crash is happening silently directly after an outbound server side http request. It doesn't happen all the time, just sometimes, and it seems like maybe it is happening after a long period of low activity (like overnight).

Here is the code that makes the call... Let me know if you see anything obvious here...

                    httpService = new http();
                    httpService.setMethod("get");
              httpService.setCharset("utf-8");
              httpService.setTimeout(30);

              httpService.setUrl("http://localhost:" & (location.vpnport + 2000) & "/datasnap/rest/tservermethods1/getreport/" & reportType & "/" & fromDate & "/" & toDate);

              try {
                        response = httpService.send().getPrefix();
                  cfData=DeserializeJSON(response.Filecontent);
                  if (!isDefined("cfdata.error")) {
                    renderText("" & cfdata.result[1]);
                  } else {
                          renderText("" & cfdata.error);
                        }
                       }
                       catch (any excpt) {
                         renderText("Connection timed out. Check that your MyPointOS service is running.");
                       }

Thanks again for your help!

--Scott

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