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adobe flashplayer update installs mcafee crapware

Apr 4, 2012 6:19 PM

Updated flash player and these adobe installed macafee crapware without even asking!!!! How can they do that? Why would they do that? Why do they want to piss off someone especially a customer! They have made me a totally RELUCTANT customer now.

 
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  • Currently Being Moderated
    Apr 5, 2012 11:35 AM   in reply to Bob Timms

    during the installation there should have been an opt-out check box (see screenshot)

    mcafee.png

    it's possible you overlooked this screen?  or did you uncheck and the installation still went through?  or did you happen to try another alternative and mcafee was installed?  if alternative, would you explain the steps you took to get to that state?  thanks...

     
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  • Currently Being Moderated
    Apr 16, 2012 11:23 AM   in reply to libflashplayer.so

    No the download and install starts immediately. see http://www.adobe.com/go/getflash/ when embedded:

    Where can I send the invoice for the half an hour lost deinstalling the crap!

     
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  • Chris Campbell
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    Apr 16, 2012 12:10 PM   in reply to VidJap

    Can you point me to a page that embeds this?  Going to http://www.adobe.com/go.getflash/ by itself does not start an immediate download.

     
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  • Currently Being Moderated
    May 8, 2012 10:20 AM   in reply to Chris Campbell

    I also had this happen a few days ago. It's impossible to point to the page, because the process initiated from an auto-alert when I restarted my computer. I have noticed this McAfee default download before and was alert for it. I did not see the usual option box. When the download began and I saw McAfee included, I aborted the process and began again, once again not seeing the option to avoid it.

     

    I went ahead and allowed Flash to install, then because I already have the non-Mcaffee suite of my choice installed, I immediately uninstalled Mcafee, then had to restart my computer.

     

    As much as I appreciate Flash (and miss it on my iPad!), I don't appreciate this heavy-handed approach.

     
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  • Currently Being Moderated
    May 8, 2012 10:28 AM   in reply to Ritergeek

    P.S. I found a file on my system, install_flash_player.exe.

     

    File description: Adobe® Flash® Player Installer/Uninstaller.

    Company: Adobe System,s Inc.

    File version: 10.3.181.26

    Date created: 6/24/2011 11:43 AM

    Size 2.93

     

    When I clicked on this, it began the installation process, with the usual permission process. However it warns that it isn't going to install the latest version. So, I quit. But this is the way my update process always begins, with an alert in the upper left allowing the option of forgetting it, delaying, or proceeding.

     
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  • Chris Campbell
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    May 8, 2012 5:34 PM   in reply to Ritergeek

    That's an older version of the Player.  I'd suggest doing a clean install and getting the newest version.  The new version will also give you the ability for silent auto updating.

     

    How do I do a clean install of Flash Player?

     
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  • Currently Being Moderated
    May 8, 2012 6:28 PM   in reply to Chris Campbell

    I realize that's an old version. I do have the most current one. My point was that the auto-update function does not point to a webpage, so we can't show you where the menu is that does not include the option of excluding the very unwelcome installation of McAfee, which could jeopardize our current security system.

     
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  • Currently Being Moderated
    May 11, 2012 9:39 AM   in reply to Bob Timms

    I was just trying to read a new article, it said I needed the newest Adobe to read it, I downloaded it and I got a free version of McAfee with no ability to opt out. The places that are giving us the link are to blame if they are not updating the link. I have been baffled how I could get McAfee without ever downloading it, and I finally found out today. Hopefully, Adobe can help get these sites to redirect to the correct and most up to date software.

     
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  • Chris Campbell
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    May 15, 2012 3:29 PM   in reply to cinergy7

    If you can give me an example of a site that does this, or an application that prompts for you to update and then causes this to happen, I'll look into it asap.

     
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  • Currently Being Moderated
    May 15, 2012 4:36 PM   in reply to Chris Campbell

    Can you give us a hint when Flash will issue another update? It's been a couple of weeks, and it seems to happen often, so maybe not too long ...?

     
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  • Currently Being Moderated
    May 15, 2012 4:49 PM   in reply to Chris Campbell

    Here is an excerpt from the Adobe Flash help page:

    Are there security issues with downloading Flash Player?

    While there is always risk when you view websites and download information on the web, Adobe has taken extensive steps to virtually eliminate this risk when downloading the update from Adobe.com. The Flash Player update is downloaded over a secure connection, and Adobe thoroughly checks each update to help ensure it is safe for customers to download before it is posted. In addition, the auto-update mechanism only allows the update to be downloaded from Adobe.com.

     

    In some cases, the new version of Flash Player that you are downloading includes enhancements that give your computer additional protection when browsing the web.

     

    In my book that as much as admits that you may be forcing it on us. It says nothing about opting out... What is the official Adobe spin control on this?

     
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  • Currently Being Moderated
    May 15, 2012 4:52 PM   in reply to Ritergeek

    This official Adobe statement supports what I said about auto-updates coming to my computer FROM ADOBE. We don't need to give you links. You should have them.

     

    Please check the facts. I'm willing to believe that your employer may not be dealing you all the cards in the deck or giving you straight, unvarnished Truth, but that's all I want to hear. Enough of the corporate innocence act.

     
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  • Chris Campbell
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    May 16, 2012 6:28 PM   in reply to Ritergeek

    Ritergeek,

    You will not receive a third party install without being given the chance to opt out first.  Our silent auto update service will never install a third party application.

     

    As for the sentence you quoted:

     

    "In some cases, the new version of Flash Player that you are downloading includes enhancements that give your computer additional protection when browsing the web.

     

    This refers to enhancements and security fixes that are include in Flash Player code.  Not third party utilities.

     

    My facts are checked, no corporate innocence act.  I'm very aware that third party utilities are a touchy subject with some users and have made sure to relay this sentiment to our team.  If you find a third party website that causes Flash Player to be installed along with a third party utility, and you did not have the ability to opt out of additional installs, please give me the URL and I'll make sure we contact the website asap.

     

    Chris

     
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  • Currently Being Moderated
    Jun 18, 2012 8:20 AM   in reply to Chris Campbell

    No, I don't think that is true. From the firefox plug-in updater, the installer downloads. Clicking to run the installer doesn't offer a checkbox, and the installation completes without further input.

     

    I am accustomed to getting update prompts on another computer, and getting the option to decline garbage software - which would be easy to miss in a hurry, and should be done as an opt-in rather than an opt-out, however even that didn't happen in this case.

     

    Even your own link shows no such opt-in checkbox.

     

    http://get.adobe.com/flashplayer/download/?installer=Flash_Player_11_f or_Other_Browsers&os=Windows%207&browser_type=Gecko&browser_dist=Firef ox&a=McAfee_Security_Scan_Plus

     
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  • Currently Being Moderated
    Jun 18, 2012 8:40 PM   in reply to spite48
     
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  • Currently Being Moderated
    Jun 25, 2012 1:58 AM   in reply to Pat Willener

    I had the same thing.

    The link appeared when trying to upload photos to Facebook and it told me I had to update flash to upload multiple files.

     

    This is the link it gave me:

     

    http://aihdownload.adobe.com/bin/install_flashplayer11x32_mssa_aih.exe

     

    I tried it three times to see if it would give option to avoid McAfee Shyte-ware, but option not given. Installed anyway, then uninstalled McAwful.

     

    Is there a chance McArseful has left any debris that I should seek and destroy.

     

    Not happy. Get it sorted!

     
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  • Currently Being Moderated
    Jul 14, 2012 10:52 PM   in reply to Chris Campbell

    It is pretty clear Chris that Adobe is obfiscating here.

     

    I just did a clean install and installed the newest adobe flash plugin for mozilla. It downloaded and installed both the plug in and MCAFFEE. NO OPT OUT.

     

    It was one click to install, no checkbox, fine print.

     

    This comes off of the ADOBE Website.

     

    Simply google this topic and you get hundreds of forum posts about it.

     

    So quit playing games with the public.

     

    Do you speak for the company? If so I would like to include your response for the FTC filing.

     
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  • Chris Campbell
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    Jul 16, 2012 3:07 AM   in reply to tommyz1052

    @fine hid - What page gave you that installer link?  Something from Adobe.com or Facebook?

     

    @tommyz1052, can you point me to the page you downloaded Flash Player from? 

     
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  • Currently Being Moderated
    Jul 24, 2012 7:30 PM   in reply to Chris Campbell

    I just installed the latest update to 11.3.300.265. I was able to uncheck the Norton box. The bad news is that by updating, I lost the audio function on Flash videos. Grrrr!

     
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  • Currently Being Moderated
    Aug 23, 2012 2:05 AM   in reply to Ritergeek

    The update message just appeared on my screen, I thought I could trust Adobe when I accepted the download, a webpage appeared with  instructions being page https://get3.adobe.com/flashplayer/download/?installer=Flash_Player_11 _for_Internet_Explorer&os=Windows%207&browser_type=KHTML&browser_dist= Chrome&a=McAfee_Security_Scan_Plus_Chrome_Browser&dualoffer=false&type =au&browser_vers=21.0.1180.83

     

    ntice it says Mcafee in the title but no macafee on the screen image/web page at all. So mcafee got installed by default.

     

    I do not want mcafee I will never ever use mcafee, so why bomb me with this?

     

    I got flash version 11.3.300.271

     

    I imediately unistalled mcafee, i hope i giot rid of all its hooks

     

    Annoyed in the extreme

     
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  • Currently Being Moderated
    Aug 23, 2012 7:33 AM   in reply to Chris Campbell

    You repeatedly ask for referring URLs. Sometimes, by the time we realize what happened, we don't remember or are unable to find the referring URL. Sometimes the link comes from an update notice on our computer and there is no referring URL. I've had it happen both ways.

     
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  • Chris Campbell
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    Aug 24, 2012 1:33 PM   in reply to Ritergeek

    I don't want to sound like a broken record, but you should be seeing a page that looks similar to this (the yellow highlight around the third party offer was added by me)

     

    2012-08-23_12-06-57.png

     

    If you don't see this page first, and are instead just brought to a download page that automatically starts downloading an installer that contains third party software, I want to know so I can go find it and look into removing it.

     

    I understand the sentiment regarding these offers.  The fact is is that Flash Player is a free product and these offers (which should only be given on the get.adobe.com site) help produce revenue to offset our ongoing development costs.

     

    If you've opted into our automatic update services, you will receive a notification within seven days of a regularly scheduled update (eg. 11.4).  This allows you to review the changes we've made and if you'd like to immediately download the player, you will be taken to our download page (which contains the optional software.)  Its perfectly fine to postpone the update if you want.  In that case, Flash Player will be silently updated on your system in 30 days or when a zero day vulnerability fix is made available, whichever comes first.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Aug 24, 2012 4:22 AM   in reply to Chris Campbell

    Hi Chris,

    I see where you are coming from.

    From now on I will then be vigilant in monitoring exactly how it comes and will take screen shots if I am quick enough.

    From my memory I got a popup screen which reminded “update available” which I accepted, it then went to the screen (mentioned in the forum message that I wrote) and I don’t have UAC enabled so it all got installed.

    It sounds from your description that you believe I did not read the full screen, with me just accepting adobe as a trusted entity. I however do not think this was the case, although I did accept the popup as it was trusted by me. However time will tell..

    I am very open to helping in this situation.

    You should understand my personal situation I have been using computers since the early 1970’s, I have had bad results with McAfee, I will never use them again. The only reason I registered on the Adobe site was to make that one complaint, that complaint was not really against Adobe except to complain that McAfee had got into my computer without my knowledge on the back of an Adobe update. I suggest you let people Optin with an Optin box, instead of forcing them to search everything for an Optout box.

    I see that 5 hours ago there was another update so I am waiting

    Thanks

    David

     
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  • Currently Being Moderated
    Aug 24, 2012 1:18 PM   in reply to SquirrelJuice

    I get the same massage today, when i turned on my Pc, it directed me to https://get3.adobe.com/de/..... and so on to download.

     

    My virus software found the virus Trojan.JS.Redirector.ARU on my Computer. I found following information about it:

     

    Trojan:JS/Redirector.AR is a malicious JavaScript inserted into Web pages by an attacker. The trojan script checks for the presence of Adobe Flash Player and Microsoft Office Web Components, redirecting the user to other Web pages that may exploit the vulnerabilities of Adobe Flash Player and MS Office Web Components.

     

    Is get3.adobe.com a real adobe site? If its not, its better you check your computer for malicious software! And somehow the message I get to update Adobe was looking different then the message I get usually. Maybe it came from the virus?

     
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  • Chris Campbell
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    Aug 24, 2012 1:37 PM   in reply to gameaddict

    @SquirrelJuice - Thank you for the feedback and please let me know what you see going forward.  I'll make sure to pass your suggestion about opt-in along to the team.

     

    @gameaddict - get3.adobe.com is a valid server address from Adobe

     
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  • Currently Being Moderated
    Aug 25, 2012 12:15 AM   in reply to Chris Campbell

    Thanks, now I'm feeling better, I thought I download some malware on my computer

     
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  • Currently Being Moderated
    Aug 27, 2012 9:17 AM   in reply to Chris Campbell

    EXTREMELY ANNOYED here too!!!

     

    This was triggered from a flash player update.

     

    I'm on Chrome. Flash player 11 was already installed and this looks like a browser plugin update (or install, I can't be sure right now)...

     

    Never was I offered an opt out screen nor was I redirected to any page. All I saw was a flash update notification and a button to start this silent update. All of a sudden the McAfee trash was already in.

     

    Won't be accepting any flash updates anytime soon. Or ever.

     
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  • Currently Being Moderated
    Aug 27, 2012 11:27 AM   in reply to duartix

    We have three laptop/pc here all running WIN7 Chrome with Flashplayer, all three are in different flashplayer states I don;t really know why, I have taken a screenshot of each status. The pc which was in the lead and subject to mcafee infiltration is operated a a main computer, the other two, one operated by me occasionally and the other one by my wife daily,

     

    I am seeking a way to get the update notice to appear without forcing an update myself. All are set to 7 days autoupdate checking. Is there some site that when searched for on chrome that might trigger an update to occur before the 7 day timer checks?

     
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  • Chris Campbell
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    Aug 27, 2012 11:37 AM   in reply to SquirrelJuice

    @duartix - Thank you for the feedback, I will pass this along to the team.  I'm curious, where did you download the Flash Player update from?  Did it occur after being prompted by Flash Player that an update was available?  I'm trying to understand and figure out if there are sites that link to the installers that include the third party software without letting the user opt out.

     

    When being prompted with the update dialog, please note that you have the option to decline.  After 30 days (or sooner if a zero day security update is made available) Flash Player will automatically, and silently, update itself to the latest version so you won't have to take any additional action.

     
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  • Currently Being Moderated
    Aug 27, 2012 12:26 PM   in reply to duartix

    @duartix

    As you have Chrome, is it possible that you were logged in and can access the history feature and pinpoint the sites that may have triggered the update, then I can visit the sites on each of my three pc;s.

     

    Thanks

     
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  • Currently Being Moderated
    Aug 27, 2012 1:19 PM   in reply to Chris Campbell

    Thanks for all your help Chris, I hope the following helps.

     

     

    This is the link I was directed to straight from the updater.

    https://get3.adobe.com/flashplayer/download/?installer=Flash_Player_11 _for_Other_Browsers&os=Windows%207&browser_type=Gecko&browser_dist=Fir efox&a=McAfee_Security_Scan_Plus_FireFox_Browser&dualoffer=false&type= au&browser_vers=14

     

     

    This is the file it downloaded.

    install_flashplayer11x32_mssa_au_aih.exe

     

     

    When I launch the file, it automatically starts downloading McAfee with the update.  I cancelled the process.  Hopefully this can be resolved soon.  Also, your advice to do a clean install was a good idea.

    Thanks again Chris, and good luck with this.

     
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  • Chris Campbell
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    Aug 27, 2012 2:12 PM   in reply to Straften

    Thank you for the response.  That link will definitely cause the install to include McAfee.  However, the updater should have first directed you to a page like this.

     
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  • Currently Being Moderated
    Aug 27, 2012 3:24 PM   in reply to Chris Campbell

    Looking at the install/remove programs list i can see:

    Adobe Flash Player 11 Active X (13 days ago)

    Adobe Flash Player 11 Plugin (today)

     

    l don't ever remember going through a web page. All I remember was a Windows Desktop Notification (without any option to opt out).

     

    But, look at the chrome history in my next reply to @SquirrelJuice because there's something in it.

     
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  • Currently Being Moderated
    Aug 27, 2012 3:31 PM   in reply to SquirrelJuice

    Here's the chrome history for today:

    I can see  a get3.adobe.com entry but I don't remember having gone through that page.

    http://www.mediafire.com/?7fn55k37rvepo7r

     
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  • Chris Campbell
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    Aug 28, 2012 10:33 AM   in reply to duartix

    In your history file, I see two hits

     

    17:01 - get3.adobe.com/flashplayer/download/?installer=Flash_Player_11_for_Ot her_Browsers&os=Windows%207&browser_type=KHTML&browser_dist=Chrome&a=M cAfee_Security_Scan_Plus_Chrome_Browser&dualoffer=false&type=au&browse r_vers=21.0.1180.83

     

    17:01 - get3.adobe.com/flashplayer/update/plugin/

     

    The first is the plugin page, with the opt out of the third party software.  The second is the actual download that included the McAfee software.  It appears, if I'm looking at the history correctly, that you just didn't uncheck the checkbox.

     

    EDIT - Removed active links but left the server addresses for clarity

     
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  • Currently Being Moderated
    Aug 27, 2012 10:50 PM   in reply to Bob Timms

    I've had to uninstall mcafee now over 20 times. I was allowing users to do their own flash updates (my bad? I didn't think Adobe would be spreading crapware) Now I have to block Adobe flash updates from my users? Good job adobe, the first so-called reputable software maker to start bundling crapware into your updates. Hope the $$$ macafee paid you was worth losing all credibility. Maybe Apple's got the right idea looking for alternatives.

     
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  • Currently Being Moderated
    Aug 28, 2012 10:52 AM   in reply to Chris Campbell

    @Chris Campbell

     

    Chris be calm and read this slowly, you are in for a surprise, in the first of the two links you gave in your reply to duartix at 27-Aug-2012 16:38, you say the link is to the plugin page with the opt out of the third party software. Your statement is not correct. The link does not give any chance to opt out and I have all the screen shots to prove it.

     

    EDIT: Removed link to pdf that showed screenshots to the download page and included a link to the installer. There was nothing wrong with this content, but I wanted to make sure that we didn't have anyone accidentally install something they didn't want. - Chris

     

    Now that I have proved it I have re-read the forum and note the file names and web pages that others are giving and it all ties to the same thing.

     

    You must actually click on the link yourself and then understand exactly what it does.

     

    Or have I misunderstood your posting

     
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  • Currently Being Moderated
    Aug 28, 2012 10:19 AM   in reply to SquirrelJuice

    No SquireelJuice, you are wrong.

     

    The piece of crap auto-install from Flash popped up a download from your site in my Firefox and after running automatically downloaded and installed McAfee WITHOUT my permission too.

     

    If Adobe is not going to be respecting people's rights in terms of downloading and installing software of their choice, there are avenues to take action against Adobe - I suggest you sort out your download procedure, before someone does this.

     

    It's not a surprise Flash is taking a dive into obscurity, when Adobe starts to treat customers like this and install software without permission. This auto-install of McAfee crap-ware is making me reconsider having Flash installed on my machine. In fact from now on I'm going to be doing my hardest to convince any client NOT to use Flash as a platform for their digital work!

     
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  • Chris Campbell
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    Aug 28, 2012 10:40 AM   in reply to bradleykronson

    @squirrelJuice - The history for Chrome is displayed descending, with the most recent on top.  That would mean that this URL was first loaded:

     

    17:01 - adobe.com/flashplayer/update/plugin/

     

    Then, after clicking the download button (and not unchecking the checkbox), this URL was loaded:

     

    17:01 - adobe.com/flashplayer/download/?installer=Flash_Player_11_for_Ot her_Browsers&os=Windows%207&browser_type=KHTML&browser_dist=Chrome&a= M cAfee_Security_Scan_Plus_Chrome_Browser&dualoffer=false&type=au&brows e r_vers=21.0.1180.83

     

    I've disabled the links here (and in my other post) so that others don't accidentally download and install something they don't want.

     
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