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Licensing issue...anyone else?

May 15, 2012 3:52 PM

Run into a licensing issue with CS6

 

(My provider and I are both trying to work through it but asking if anyone else has had any similar issue.)

 

Downloaded and installed the Trial Version as soon as it was released.

 

Ordered and paid for Full version thru my Adobe Provider ( as per previous versions)

 

Received a Software License Certificate with Win Serial and Mac Serial.

 

From the Trial  splash screen I worked throught the process and entered the Win serial. 

Error : Not a Valid Serial.   Tried many times same result.

 

Went to the  Menu item 'Complete Profile ID'. 

This also failed to register the software to me. Error : Not a Valid Serial.

 

Went to MY ADOBE and tried to Register a new product with the serial. 

Error: This is a volume license and it would not register CS6 to me!

 

 

At this point in time...I do not get the TRIAL VERSION splash screen so assume I am not in trial mode.  Should the opening usual Splash or Help screen indicate I am registered inside  the application and not in Trial Mode?

 

Issue maybe is:  the software is not registered to me and that will have ramifications later ...I am sure.

 

If I deactivate and reinstall..I am sure that will have ramifications because I am not officially registered to the software at Adobe!

 

I have been unable to find an understandeable solution via the Adobe Support Files.

 

Kind of limbo land here!

 

I am guessing the Adobe Installer Manager is messing with me.

 
Replies
  • Currently Being Moderated
    May 15, 2012 4:15 PM   in reply to shooternz

    Error: This is a volume license and it would not register CS6 to me!

     

    That kind of sounds like the person you bought the serial from might not be legit.  They did not sell you an individual license, which is what you need.

     
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  • Currently Being Moderated
    May 15, 2012 5:44 PM   in reply to shooternz

    TRied calling adobe CS and see if they can verify the license situation?

     
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  • Currently Being Moderated
    May 15, 2012 9:51 PM   in reply to shooternz

    You never know.  Others have had issues converting past trials into full versions.  Maybe that's what's happening here, and if you reinstall as the full version, skipping the trial mode, it might work.

     
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  • Currently Being Moderated
    May 15, 2012 10:40 PM   in reply to shooternz

    Im sure you wont forget but make sure to run the Clean Script before re-installing.

     

    Sucks it not going smooth for you.

     

    I cant wait to get CS6 myself but have to wait a little longer.

     

     

    GLenn

     
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  • Currently Being Moderated
    May 16, 2012 1:54 AM   in reply to shooternz

    I always had trouble changing a trial into full version.

    So now i wipe everything clean and install fresh.

     
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  • Currently Being Moderated
    May 16, 2012 4:51 AM   in reply to Ann Bens

    Is it okay to try first upgrading a trial version with serial numbers?

     
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  • Currently Being Moderated
    May 16, 2012 4:52 AM   in reply to shooternz

    Not quite the same issue, but when and how did "Received a Software License Certificate with Win Serial" come to pass?

    I purchased the PPCS5.5 to get the free upgrade to PPCS6, but they didn't mail me a serial number...

     
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  • Currently Being Moderated
    May 16, 2012 5:17 AM   in reply to shooternz

    Shooter -

    shooternz wrote:

     

    Never had to do it before...ever!

    I hope you have much better luck than I did with my Premiere Pro and Photoshop CS6 installs.  The issues you're reporting sound somewhat familiar, but not exactly; and for what it's worth: I'm on a Mac.  I spent a number of days trying to work through the installation and ultimately fixed it all with a complete reinstall.  Of the OS.

     

    Adobe provides a cleaner tool for the Mac that I assume is similar to what's available for Windows.  The problem is: it only cleans up the previous version of Premiere (and Photoshop, if need be).  What it doesn't do is clean up all the other crud that Adobe's software spreads throughout the OS.  And I'm not just refering to Premiere; one of the real troublemakers in the entire installation process was the Adobe Application Manager.  No matter how many times I tried cleaning that up and re-installing it, it just wouldn't work right.  Which meant that Premiere and PShop had trouble with their licensing (sound familiar?)

     

    For what it's worth, Adobe's tech support folks are, in fact, Indian.  But their English is superb and they have very little in the way of an accent.  Don't be too worried about understanding them if you do call; they may not be able to help you figure out what's going on (they couldn't, for me), but you won't have a communcation issue.

     

    I'm up and running.  The OS re-install did it because I formatted the drive beforehand, removing all of the digital flotsam that Adobe's previous versions of software spewed throughout the filesystem.  It was a sucky solution, but it worked.

     

    jas

     
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  • Currently Being Moderated
    May 16, 2012 5:29 AM   in reply to Jason Van Patten

    OS reinstall--NOT a solution.

    Major problem

     
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  • Currently Being Moderated
    May 16, 2012 5:44 AM   in reply to AudoWarp

    AudoWarp wrote:

     

    OS reinstall--NOT a solution.

    Major problem

    Believe me: I didn't want to do it.  I tried everything I possibly could to clean everything up off the hard disk, and just couldn't find it all.

     

    jas

     
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  • Currently Being Moderated
    May 16, 2012 6:07 AM   in reply to Jason Van Patten

    Does it always cause a problem?

     
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  • Currently Being Moderated
    May 16, 2012 6:16 AM   in reply to AudoWarp

    AudoWarp wrote:

     

    Does it always cause a problem?

    I'm not sure what you mean by that.  Does what always cause a problem?

     

    jas

     
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  • Currently Being Moderated
    May 16, 2012 9:25 AM   in reply to shooternz
    Jim ...what were the issue you have/had with the Download Manager?

     

    Did I say I had an issue there?  I don't recall.

     
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  • Currently Being Moderated
    May 16, 2012 9:26 AM   in reply to shooternz
    Will re download the Trial and do as you said

     

    That's not quite what I was suggesting.  Skip the trial version entirely.  Install from the disk (if you bought) or from the Cloud (if you rent).

     
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  • Currently Being Moderated
    May 16, 2012 9:29 AM   in reply to Jason Van Patten

    The OS re-install did it

     

    That's how I plan to upgrade myself.  I figure a major suite like CS6 is good reason for a clean hard drive.

     
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  • Currently Being Moderated
    May 16, 2012 1:35 PM   in reply to shooternz

    @jim: I believe you mentioned a distaste for Arumai (spelling?). That is the Download manager is it not?

     

    Akamai.  Many years ago, Akamai servers were one of the largest hosts of viruses, spyware, advertising and other malware.  It was so bad that at one point Microsoft started hosting their update service on Akamai servers, but sooooo many people had them blocked and were unable to receive Windows updates that Microsoft changed servers after only a couple months.

     

    For this past behavior, Akamai needs to be punished.  They need to go out of business.  I will not let them into my system (if I can help it).

     

    Fortunately, I ended up getting the Adobe Download Manager.  I saw no attempt to connect to Akamai servers during the process.

     

     

    No disks available yet

     

    How come?  (You may want to wait until they are.)

     
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  • Currently Being Moderated
    May 16, 2012 9:39 PM   in reply to shooternz

    no serial number shows in the ABOUT screen !

     

    It never has.

     
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