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EdibleFood1 Calculating status...

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Identit-E verified, still no access...

May 15, 2012 1:08 PM

Tags: #help #adobe #verification #identit-e #account #cloud #creative_cloud #adobe_id

After waiting four days, Identit-E has finally verified my student elligibility...

"Your request for eligibility verification has been approved and provided to your place of purchase. You may login to the Adobe Store now to check the status of your order."

However, when I checked my products and services, I still can't access any of the Creative Cloud programs. The Adobe.com "My Orders" section says "Eligibility pending" but the Identit-E site says "Your Eligibility has been verified". Has anyone else experienced this?

374 Views 3 Replies Latest reply: David__B, May 15, 2012 6:02 PM

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1. David__B,

May 15, 2012 5:55 PM in reply to EdibleFood1

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What is your order #?

-Dave

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2. EdibleFood1,

May 15, 2012 6:01 PM in reply to David__B

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Sorry. I forgot to close this thread. It just started working, it was probably because I needed to contact Identit-E's customer support earlier today or something.

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3. David__B,

May 15, 2012 6:02 PM in reply to EdibleFood1

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Glad you got it working

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