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Miri van Straaten
Miri van Straaten
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Is there a uninstall tool for ps elements 10 please?

May 15, 2012 11:50 PM

I installed the programme.  Had power failure and didn't install properly.  Couldn't remove at "add/remove" programme.  Now when I want to reinstall it keeps on wanting to uninstall and says couldn't find path 2343.  Don't know what to do now.  Please help

1476 Views   5 Replies   Latest reply: Miri van Straaten, May 16, 2012 1:14 PM
 
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  • photodrawken
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    1. photodrawken,
    May 16, 2012 12:04 AM   in reply to Miri van Straaten
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    No tool.  You'll have to do it manually, as explained in this Adobe document for PSE9:

    http://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop -elements-9.html

     

    Then run the MicroSoft Fixit to repair the entry in the Uninstall Programs:

    http://support.microsoft.com/fixit/

     

    Ken

     
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  • Miri van Straaten
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    2. Miri van Straaten,
    May 16, 2012 12:58 AM   in reply to photodrawken
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    Thanks.  That is stupid.  I am battling.  Thanks for coming back to me

     
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  • Miri van Straaten
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    3. Miri van Straaten,
    May 16, 2012 8:54 AM   in reply to photodrawken
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    Thanks for the reply.  Why can't I just reinstall?  Says missing path 2343.

    The programme is useless to me now because I tried everything and just

    cannot uninstall.  I am not that computer literate!!!!!

     

     

     

    Miri van Straaten

    Tel:  +27 34-3250052

    Fax:  +27 34-3250069

    +27 82 491 2730

    E-mail:  midre@intekom.co.za

     
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  • photodrawken
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    4. photodrawken,
    May 16, 2012 9:09 AM   in reply to Miri van Straaten
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    When your computer had a power failure and improperly shut down, it left a lot of damaged files, etc.  That is why you need to use the links I provided to manually clean out the problem stuff.

     

    Alternatively, you can use the "Contact Adobe" link at the bottom right of the forum's page to get to customer support.  During business hours you can even initiate an online chat session, and might be able to get the Adobe tech support person to connect to your computer to do the cleanup.

     

    Ken

     
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  • Miri van Straaten
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    5. Miri van Straaten,
    May 16, 2012 1:14 PM   in reply to photodrawken
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    Thanks.  I am desperate

     

     

     

    Miri van Straaten

    Tel:  +27 34-3250052

    Fax:  +27 34-3250069

    +27 82 491 2730

    E-mail:  midre@intekom.co.za

     

     

     

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