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Shooter -
shooternz wrote:
Never had to do it before...ever!I hope you have much better luck than I did with my Premiere Pro and Photoshop CS6 installs. The issues you're reporting sound somewhat familiar, but not exactly; and for what it's worth: I'm on a Mac. I spent a number of days trying to work through the installation and ultimately fixed it all with a complete reinstall. Of the OS.
Adobe provides a cleaner tool for the Mac that I assume is similar to what's available for Windows. The problem is: it only cleans up the previous version of Premiere (and Photoshop, if need be). What it doesn't do is clean up all the other crud that Adobe's software spreads throughout the OS. And I'm not just refering to Premiere; one of the real troublemakers in the entire installation process was the Adobe Application Manager. No matter how many times I tried cleaning that up and re-installing it, it just wouldn't work right. Which meant that Premiere and PShop had trouble with their licensing (sound familiar?)
For what it's worth, Adobe's tech support folks are, in fact, Indian. But their English is superb and they have very little in the way of an accent. Don't be too worried about understanding them if you do call; they may not be able to help you figure out what's going on (they couldn't, for me), but you won't have a communcation issue.
I'm up and running. The OS re-install did it because I formatted the drive beforehand, removing all of the digital flotsam that Adobe's previous versions of software spewed throughout the filesystem. It was a sucky solution, but it worked.
jas
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