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kmyrseth
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App Manager will not install, error 403

May 16, 2012 6:35 AM

Tags: #issue #install #creative #laptop #cloud #adobe_application_manager

Today I registered a trial with Creative Cloud to show off the features to our License manager - I downloaded and tried installing the App Manager from Creative Cloud and it fails immidiately when its supposed to download and install itself to my OSX Lion laptop.

 

The LBS.log file contains the following entry after I try:

05/16/12 15:27:30:436 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Starting LBS workflow*******************

05/16/12 15:27:30:492 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | initializing screen

05/16/12 15:27:30:517 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product locale not specified in the product information file

05/16/12 15:27:30:517 | [INFO] |  | Download | LBS | ProductInfo |  |  | Product name not specified in the product information file

05/16/12 15:27:30:517 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | Bootstraping Passed

05/16/12 15:27:30:528 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | LBS lock acquired

05/16/12 15:27:30:540 | [INFO] |  | Download | LBS | SystemCheck |  |  | System OS Version - major = 10, minor = 7, bugFix = 3

05/16/12 15:27:30:540 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | System requirements check passed

05/16/12 15:27:32:052 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | deployment lock check passed

05/16/12 15:27:32:066 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | AAM not present so downloading is initiatied

05/16/12 15:27:32:077 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | Downloading Adobe Application Manager

05/16/12 15:27:33:491 | [WARN] |  | Download | LBS | DownloadManifest |  |  | Download of the asset number 1 could not be started. Error type is -40, error code is 403

05/16/12 15:27:37:072 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Closing LBS workflow*******************

 

Its been doing this for the entire day so I guess its not the backend but something else that is not right.

 

I tried both through the corporate network and set up a private network from the infrastructure with no restrictions what so ever in any directions, direct on the backbone network to see if any firewalls was ruining my day but both fail the same way.

 

Anyone have any idea for what to do to get it to work?

 
Replies
  • Currently Being Moderated
    Jun 1, 2012 6:35 AM   in reply to kmyrseth

    First check if we are able to ping the ip adress of creative.adobe.com because usually error 403 represent when there is any problem with the firewall or any proxy.

     
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