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Currently Being Moderated

Cancel Account Efforts!!!!!!!!!!!!!!!!!!

May 16, 2012 9:13 AM

After trying last month to cancel relationship with BC your Customer Service[in the Philippines} said no problem I would not be charged!


2 weeks go by and now it's been charged...


Called them back Case # 0183183008 5-15-2012 and after holding for an hour "Rob" said his Dept didn't handle - he gave me Partner Tel#.


I'm now on the phone again with a nice young lady from CS Philippines and she is trying to cancel and credit back my card. Phone wait now 35 minutes and growing...


You have a Problem here!  Should this not take place very shortly I will make it GOAL IN LIFE to make Adobe LIFE miserable!


Fraud, no customer service, no way to cancel, no one to speak with, no follow through, poor communications - that doesn't cover half of what I feel right now for the lousy $38.88 - the trouble is you'll continue to charge me for the rest of my life and others unless I make this an open discussion.


For those out there who are thinking about Business Catalyst - FORGET IT!


PS - Look at your catagories below --- where is the box that should say Account Issues?

  • Currently Being Moderated
    May 16, 2012 9:23 AM   in reply to lokione

    What steps did you take to cancel?


    All you had to do was click on the 'Delete Site' link ....


    Screen Shot 2012-05-16 at 9.19.png

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  • Currently Being Moderated
    May 16, 2012 9:41 PM   in reply to lokione

    Out of curiousity, did you get this site through a BC partner?

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  • Magda Neagu
    153 posts
    Jun 15, 2009
    Currently Being Moderated
    May 17, 2012 8:40 AM   in reply to lokione



    can you please send me a private message with the details of your account that you are trying to cancel? We do not offer phone support and have nobody working for us in the Phillipines, so I am not sure who you have communicated with so far.

    Also, if you have an accounts case open it would help to get the number to be able to track it down.


    Thank you,

    Magda Neagu

    Partner Manager

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  • Liam Dilley
    6,681 posts
    Feb 28, 2012
    Currently Being Moderated
    May 17, 2012 12:55 PM   in reply to lokione

    Hi Bruce. One of the problems with your contacts is your just contacting main adobe support and they won't have a clue about BC. There is now BC support on the phone to call etc.

    You should always go through live chat , ticket or BC forums for BC related stuff.


    NC is real and has a unique partner community building websites for people with varying levels of knowledge. Big companies investing a lot of money in BC.


    The key is always talking to the right people to help. Now you have posted here those right people will sort you out. As Magda sais you need to PM her if you not done so already with your private info, do not post it pubically.

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