For people with the US keyboard layout, Ctrl+Shift+/ certainly works fine. But for users with other keyboard layouts, it does not work because the / key is placed differently on the keyboard, depending on localization. I wonder why Adobe at all has used this approach, sice the application is so widespread in many countries.
Is there a way to customize this?
Yes, Ctrl+M will do the trick. I wonder why there are two menu options who do the same. Nevertheless, it strikes me that the majority of US/English users have little understanding for the challenges "we others" face. Look here:
This is the Norwegian layout. Just imagine why Ctrl+Shift+/ will not work. We need to press Shift to type / !!!! So it is useless as a shortcut key. For all applications who use special characters in shortcut keys, there should be an easy way to train that application on other non-English keyboard layouts!
And imagine how it is to configure your BIOS before the system has recognized your non-English layout! Not to talk about programming and typing curly brachets all day long..
I just upgraded from CS5 to CS5.5, and command M no longer works, it instead minimizes the window, how do I change it to Add to Render Queue as it was on CS5, the only way is following Todd's link? I don't remember having to do that back on CS5, I guess it was the standard behavior.