I have a creative cloud subscription. I logged in on Friday, downloaded the new Adobe Application Manger and downloaded CS6 applications using hte Applicaiton Manager. Now, when I want to use the apps (i.e. Photoshop, Dreamweaver...) they only launch in trial mode. When I try to "license this software", I am presented with my Adobe ID, asked if I want to log on, and then am required to enter a serial number. Cloud subscriptions don't include serial numbers. So how do I get out of trial mode? Yes, I have a working internet connection.
Ok you can try going to Library/Application Support/Adobe and moving the following folders temporarily to your desktop:
Then try launching your CS6 applications again. If this works then please delete the newly created folders, uninstall all of your Creative applications, make sure those folders are deleted as well, and then reinstall.
That did not seem to change anything.
I moved the listed files to the desktop. I then launched Photoshop CS6. Once again I was given the choice to either continue to the trial or license the software. Selecting license the software still logs me on and then asks for the serial number.
I will be quite disappointed if I need to uninstall and reinstall all of the apps given that the initial download of everything took over 24 hours.
PageSage the next steps are very similar although there will be a couple of additional steps beyond what was listed earlier.
Please let me know if you need any additional clarification regarding any of these steps. I can look for specific knowledgebase documents from Apple's website for logging in as root and booting into Safe Boot for example.
The frustration is mounting.
This did not work either. The uninstallers all fail. Restarted the computer and tried again. They still fail. Tried running the cleaner app and it did absolutely nothing. It doesn't even recognize the Adobe apps installed on my computer.
PageSage I would recommend contacting our support team at this point. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described. Feel free to reference this thread when speaking with our support technician.
Too bad Adobe doesn't adequately test their installers before releasing them and forcing so many customers into support problems. I have done chat...and have not received adequate help there either yet. I've read countless forum postings. Just how much time do you expect customers to waste as, what, your installer beta testers?
Wanted to spread the word, I got a fix (thanks to Adobe's chat customer support). I wrote up the quick steps (this is Windows only, sorry Apple folks) here -
I hope it helps other folks, I was very frustrated for the past few days until this worked.
An Adobe rep responded on another thread with some feedback that may be relevant here:
are you able to connect to https://lm.licenses.adobe.com/ and getting a message as follows:
Congratulations! You have successfully connected to Adobe License Management Server.
if not please try the following:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6
In case it helps.
After an hour online in chat and then disconnected, I tried: when signing in don't use your ID. Say it is not you, then re-enter your id and password, then it may say you are not connected to the internet. hit try again. everything worked then. maybe resetting the login from scratch and not from cache did the trick? who knows. it worked, the crops are saved!
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