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Application manager stuck in another language

May 16, 2012 11:48 AM

Tags: #help #cloud #creative_cloud

I am trying to download applications but the app manager is stuck in a foreign language. I change the language to english (north american) in the preferences but the software is still in Danish or something like it. Tried reinstalling the app manager and still in Danish.

3787 Views   11 Replies   Latest reply: KCPTsam, Feb 3, 2013 8:58 PM
 
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  • bhatnaga
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    1. bhatnaga,
    May 16, 2012 12:21 PM   in reply to Satellite Mike
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    Hi Mike,

     

    In which preference are you changing the language? System Preferences or Adobe application Manager pereferences?

     

    Regards,

    Anirudh

     
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  • Satellite Mike
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    2. Satellite Mike,
    May 16, 2012 12:36 PM   in reply to bhatnaga
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    I am changing the language in the application manager preferences. It asks, in danish, language and location for the download. I ran into this problem yesterday as well when putting the applications on my desk top. Somehow between erasing the application manager and reloading it several times it finally downloaded the english versions of software. When I change the preference to english in the app manager, all the text stays in Danish, does that mean it will download an english version or danish version?

     

    Your help is appreciated,

    Mike

     
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  • bhatnaga
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    3. bhatnaga,
    May 16, 2012 12:54 PM   in reply to Satellite Mike
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    Hi Mike,

     

    If you set the language preference to english inside the application manger, regardless of text language(UI language of Adobe Application Manager), it will only install products in english. The language of the UI picked from system preferences and will change once you change language from there as well.

     

    Regards,

    Anirudh

     
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  • Satellite Mike
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    4. Satellite Mike,
    May 16, 2012 3:43 PM   in reply to bhatnaga
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    You are correct. The downloaded applications are in english. Thank you for your help, it is much appreciated,

     

    Mike

     
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  • Nitin Gupta aka LP
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    5. Nitin Gupta aka LP,
    Jul 9, 2012 4:33 PM   in reply to Satellite Mike
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    The Correction to that can be done by this way too - The Error was something like this

    Error-lang in CCM.JPG

    On Mac -

     

    Applications > utilities > AdobeApplicationManager>CCM>assets>EULA>

    now remove the folder you are suspecting it to be ON the language and re re-run the application.

     

    It will ask you to reset the language at the EULA Screen.

     

    Choose English

     

    Br,

    Nitin Gupta

     
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  • typolonyc
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    6. typolonyc,
    Aug 25, 2012 10:27 AM   in reply to Nitin Gupta aka LP
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    This is really annoying. The language refuses to be set to English regardless of what settings I change. Removing the language files Nitin, even though I have reset the language *AGAIN* it now reads in Portuguese.

     
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  • alexf2013
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    7. alexf2013,
    Oct 11, 2012 12:11 PM   in reply to Satellite Mike
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    Unfortunately I got the same problem. the AAM is stuck in spanish.. US English is selected in the preferences and the applications download correctly - but all text in the AAM is in spanish - no the end of the world but annoying!!

     
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  • Nitin Gupta aka LP
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    8. Nitin Gupta aka LP,
    Oct 11, 2012 12:42 PM   in reply to alexf2013
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    Hi Alex,

     

    This has happened with a lot of people, somehow it get stuck, you just have to set the preference right, on windows and mac. and this will be resolved!!

     
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  • Ken G. Rice
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    9. Ken G. Rice,
    Feb 7, 2013 11:12 AM   in reply to Nitin Gupta aka LP
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    If the user interface is in the incorrect language here is how to fix it on the Mac, in this case setting the user interface languge to English :

     

    1. Open the Mac OS X System Preferences and in the Personal strip at thetop click on Language & Text.
    2. On the Language tab click on the 'Edit ListŠ' button and uncheck all languages other than English.
    3. Download the Adobe Application Manager from here http://www.adobe.com/applicationmanagerpatch/index.html and reinstall it.

     

    The user interface should now be in English.

     

    You can confirm the Install language by clicking on your Name in the top left. In the drop-down menu choose Preferences. See that the language field is set to 'English (North America)'. If not you can change it. The scroll bar on the right is small but you can use the up and down arrow keys to navigate too.

     

    aam_english_hebrew_middle_east.png

     
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  • Jeff A Wright
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    10. Jeff A Wright,
    Jan 28, 2013 10:41 AM   in reply to Ken G. Rice
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    Please also see Application manager content displays in Portuguese (Mac OS) - http://helpx.stage.adobe.com/creative-cloud/kb/application-manager-con tnet-displays-portuguese.html.

     
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  • KCPTsam
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    11. KCPTsam,
    Feb 3, 2013 8:58 PM   in reply to Satellite Mike
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    What I did was:

     

    Navigate to Applications > utilities > AdobeApplicationManager>CCM>ZStringResources>

     

    Delete every folder except en_US and the file FontCustomization.xml.. or you can option delete the folder you expect. ( e.g: pl_BR )

     

    Restart App

     


     
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