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How to add logo to Business Catalyst email signature

May 16, 2012 11:35 AM

Tags: #email #add #logo #signature #graphic #email_signature #add_logo #logo_signature #email_logo

How does one and his logo or other graphic to the email signature in the Business Catalyst email environment? This is a basic function of the most basic and even FREE email sources out there. I can't seem to do it in Business Catalyst. I and my 1 BC customer are getting pissed-off right now. I have looked and looked and can't find the solution. It may be right in front of me. Please help.

 

When we sign into the BC email accounts, it allows us to add a text signature under Settings/Mail - but text ONLY!!! Help! This can't be. It should not be. This is a basic, basic thing! Yes, I realize someone using Outlook or another manager can add a signature, but one should be able to add the graphic to the signature in BC.  Agreed? How do I proceed and, if I can't (unimagineable), how fast can BC add this feature?

 

Thanks in advance for your help

 

Signed,

 

Frustrated & Disappointed

 
Replies
  • Currently Being Moderated
    May 16, 2012 2:50 PM   in reply to Madrid Man

    Hi,

     

    Sorry to hear about your frustrations regarding adding a logo/image to your mail signature within webmail. 

     

    The options are as follows..

     

    You can add a photo/logo to the text signature of your webmail, if the picture is from an external source using a little HTML.

     

    For example you can add this code:

     

    <img src="http://www.yoursite.com/imagefile.jpg" alt="Test" width="246" height="96" border="0" />

     

    and change the URL of the src with your own and the alt with a custom name - http://screencast.com/t/RuG9QSyPn.

     

    Of course as you've noted you can use an email client (Outlook, MacMail, etc) when sending emails that needs to have a logo in signature.

     

    Kind regards,

    -Sidney

     
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  • Currently Being Moderated
    May 17, 2012 10:32 AM   in reply to Madrid Man

    Hi Bob,

     

    No need to fret over coding here's a quick and simple way to obtain the HTML code of the signature required. 

     

    In this example I'm using FireFox as my browser and simply highlighted your signature content.  Then I right-clicked and select "view selected source" to grab the HTML. 

     

    Quick video: http://screencast.com/t/p9V94NlBz

     

    The code you are after.

     

    <p><span style="color: rgb(128, 0, 128);"><strong>Bob Doris</strong><br></span><em style="color: rgb(128, 0, 128);">Marketing/Graphics</em></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><a href="http://forums.adobe.com/servlet/JiveServlet/showImage/2-4414473-193549 /Logo.jpg"><img alt="Logo.jpg" class="jive-image" src="http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-4414473-19 3549/150-111/Logo.jpg" height="111" width="150"></a><a href="https://www.facebook.com/goodkarmacafeandcatering" rel="nofollow"><img alt="Facebook-Vector-Icon.png" class="jive-image-thumbnail jive-image" onclick="" src="http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-4414473-19 3559/38-38/Facebook-Vector-Icon.png" height="38" width="38">

     

    Just a FYI you might want to create this signature within your site then pull the HTML. Since my example above is pulling the images you've uploaded in this forum thread.  Just in case the forum topic was ever deleted you may lose the images.

     

    Hope this helps!

    -Sidney

     
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  • Currently Being Moderated
    Apr 4, 2013 10:03 AM   in reply to Sidney Mitchell

    Hi,

     

    Further to the above info on creating an email signature within webmail, I think the above solution may be out of date now.

     

    I followed the instructions, and spoke to a BC technitian on chat and they couldn't get this to work. They suggested posting a message in here as "a customised solution would be required" and "it's what the open SRS is providing at this stage". It is a bit frustrating as the original thread creator mentioned!

     

    Any ideas about this?

     
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  • Currently Being Moderated
    Apr 4, 2013 10:47 AM   in reply to colourrich.co.uk

    Hi,

     

    It appears since the switch to the new webmail interface the coding no longer works as signatures only accept text at this stage. 

     

    I'll look into this further to get more insight and if this will be possible again. 

     

    Thanks for the heads up!

    -Sidney

     
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  • Currently Being Moderated
    Apr 26, 2013 12:58 PM   in reply to Sidney Mitchell

    Hey Sidney,

     

    Hope all is well.

     

    Wondering if BC has updated this function (webmail image based/hyperlink based e-mail signatures).

     

    Thanks,


    Aaron @ A3 Creative Solutions

     
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  • Currently Being Moderated
    Apr 26, 2013 1:08 PM   in reply to A3_Aaron

    Hi Aaron,

     

    My apologies for not updating this thread earlier.  This has been resolved and should now be working as normal.  I've also tested to confirm that with proper HTML the signature will populate the image/hyperlink as expected. 

     

    Test code:

    <a href="http://www.google.com">Testing Sig Line, Bob</a>

    <img src="http://opensrs.com/templates/opensrs/images/logo_top_opensrs.png">

    This line should be in plain text

    Results:

    2013-04-26_1305.png

     

    2013-04-26_1305_001.png

    Hope this helps!

    -Sidney

     
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  • Currently Being Moderated
    May 14, 2013 11:29 AM   in reply to Sidney Mitchell

    What about if you want to send a customer a message using the message button in a case? And you are not using bc for the e-mail. Right now I can send, but I wonder how to set up a signature by default for a admin profile?

     
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  • Currently Being Moderated
    May 14, 2013 11:58 AM   in reply to 5iveMEDIA

    @5iveMEDIA - There's no signature for that specific feature.  The workaround would be to use Customer Service Ticketing (CST) feature to set a signature when replying back to a case through email. 

     

    2013-05-14_1157.png

     

    -Sidney

     
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