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Remotely deactivating a CS package...

May 17, 2012 1:06 AM

Hi! A friend, who was working with us on a project, temporarily installed our CS5.5 package on her laptop. She has uninstalled everything by now, but apparently not deactivated?? since I get a warning message when I installed the package on our other computer.

 

Now the situation is this - my friend is in New Zealand and I'm in Finland. I need to use the software, she doesn't even have the discs, so she can't reinstall to deactivate.

 

How can we deactivate the copy still mysteriously hiding in her computer - to be able to keep using it here in Finland?

 

Apparently there's no phone or chat service to this part of the world.

 

I'm very busy with work, would really have no time for this. I've paid for my package, I'm entitled to my two copies and now I only get to use one.

 

Any ideas?

472 Views   3 Replies   Latest reply: Manish-Sharma, May 17, 2012 3:34 AM
 
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