I need to reinstall my Creative Suite 4 (Web Premium) but I have lost the main disc. When I talked to support tonight they suggested coming on here asking if anyone can help with either providing a DVD of Suite 4 or a download link. Can anyone help out? I have my serial number I just need a copy and they no longer can provide me with a replacement disc just an upgrade that would cost me $599 and I don't want to do that.
Hoping someone can help.
I've asked customer support to contact you directly. We've only got your contact info through your forum profile page. Please expect a direct email through your forum profile contact info. If you don't hear from customer support in the next 24-48 hours please drop me an email directly (firstname.lastname@example.org.)
This is concerning, because I just spoke with customer support about the same problem (lost the discs) who basically told me I'm SOL. I only have my CS4 on one computer, my laptop, and now I'm trying to install it on a new desktop. I bought the software, so have no download to turn back to. My serial should work, but I can't find a way to download the installation files. Just transferring all the files from one computer to another didn't work!
Let this be a lesson. You spent a lot of money on that software and you either misplaced or totally lost it.
I hate to lecture people but it seems many people see little value in those disks until they're lost. They are quite valuable and should be treated as such. Backups should be made immediately and stored in a safe place.
If you bought a watch, would call the jewelery store and request a replacement if you lost it? Adobe will sometimes be able to provide replacements but you can't expect them to do it for free or keep back up media forever.
I appreciate your point; I should have kept better track of the software. But a computer program is unlike a watch or piece of jewelry in that it's not a scarce resource -- it's intellectual property. It can be infinitely replaceable. I did spend a lot of money on the software, and it seems to me as a company Adobe should have some policy in these situations apart from requiring me to buy CS5.
The more problematic part, though, is that people appear to be getting different feedback from support. It also seems that if you purchased a download copy, rather than the discs, you can simply redownload it through your account. Why not create a system so that everyone can do this, with the proper verification? My serial number will show that I only have CS4 on one computer.
All I can do is make the same offer I made to the OP of this thread.
If you're in the US I can burn you a copy but you'll need to cover my costs. You can contact me via my website contact page: http://www.theindesignguy.com/contact.shtml
I'm also looking for a set of DVDs for cs4 web premium WINDOWS--I lost the disks in a move (or they were stolen, but without license, so have fun). i have the keys, just need the disks and getting runaround from CS and TS. They basically said, "when CS5 came out, CS4 ceased to exist." Multiple inquiries went unanswered.
And to the comments about not asking for a new watch--no I wouldn't, but I might ask for free content like a digital instruction manual. The software is zero-cost (but for the CDs; heck, I would download if they let me). I paid for the rights to use it, not the DVDs. I bothered to register the software as my "backup," which is a much better system than physical DVDs that can be lost. Not disputing you on the basic premise, just the false analogy.
So, I'm in the same boat - have the serial number, but no disks. I was hired to replace a teacher who installed the program on a laptop that has ceased to work properly. So now I am SOL, unless I can get disks. It's not my fault that the prior employee left a mess!
I have the main but need disk 2 I lost disk 2 of the CS4 Web Premium Suite after a robbery at my business and they grabbed the HP DV7-3079wm LapTop that was sitting there, and the disk was inside. Adobe does not want to hear it. They just want me to buy CS5. Not possible.
I'm in a similar situation. In my case we had a sewer flood in the basement (where my office is) and the clean-up crew (running around in hazmat suits) were a bit overzealous tossing everything in the dumpster.
Adobe's scripted response: "We only keep copies of the current version." When I pointed out that several of Adobe's own License Agreements state that copies of DVDs are available for several years (i.e. of versions other than the current one) I was promised that they'd get back to me "within 2 or 3 business days". Several weeks later I finally received a reply; no replacement DVDs are available but I could upgrade to the latest version (at the regular upgrade cost)...
Given that some of the License Agreements state that replacement DVDs will be available for some time after the new version has been released contrary to Adobe's stock answer that such copies are never available, I wonder if it would help to contact the Attorney General in my state and/or whether there's ground for a class-action lawsuit?
Yes I had the same problems out of Adobe, I know they still have copies, they just want you spending good money to purchase more crap that you don't need! A 42 USCA ss 1983 Civil Rights Lawsuit might get them back in line. Have a blessed life, David
Sent from my iPhone.re
David 'Purple' West
Purple Cross Patient Care Association & The Purp sPot Academy
This does NOT answer 'all your query' in fact I don't think it addresses the need for a Mac CS4 download link at all! Can anyone please direct us legit users/owners to where we can use our legit serial numbers to add to a download link (which used to be available) now?