Skip navigation
Steven_Sokulski
Steven_Sokulski
Currently Being Moderated

Issue Unavailable

May 17, 2012 7:59 AM

What causes an issue to display as "Issue Unavailable" in the viewer?

 

I'm getting this with an issue I'm preparing to send to Apple.  Works just fine in the Content Viewer, but not in our app.

 

Thanks in advance for any assistance.

815 Views   4 Replies   Latest reply: GennadyK, Dec 8, 2012 6:58 PM
 
Replies
  • Bob Bringhurst
    3,436 posts
    May 29, 2007
    Currently Being Moderated
    1. Bob Bringhurst,
    May 17, 2012 9:56 AM   in reply to Steven_Sokulski
    Report

    Try unpublishing and republishing the folio.

     
    |
    Mark as:
  • GennadyK
    Currently Being Moderated
    2. GennadyK,
    Sep 5, 2012 1:01 PM   in reply to Steven_Sokulski
    Report

    Hi guys,

     

    Today we had "Issue Unavailable" in the same sprint 20 branded viewer for the two different issues on the two different iPads - on one of them it was issue #0202 and on the other - issue #0203. That is why I decided to reinstall the app. And the reinstallation of the app fixed this issue on both iPads, so it looks like this message caused by somehow corrupted app data.

     

    Bob, could you please ask developers how this issue could be fixed as we don't want our readers to face the same problem.

     

    Thank you,

    Gennady

     

    Update:

    This bug was fixed in v21 (June 20) Release:

    http://helpx.adobe.com/digital-publishing-suite/release-note/dps-bug-f ix-release-notes.html

     
    |
    Mark as:
  • cfbudreau
    Currently Being Moderated
    3. cfbudreau,
    Oct 23, 2012 1:17 PM   in reply to GennadyK
    Report

    I'm still experiencing this issue.  The unpublishing and republishing workaround does work, but the bug does not seem to be fixed.

     

    Thanks.

     
    |
    Mark as:
  • GennadyK
    Currently Being Moderated
    4. GennadyK,
    Dec 8, 2012 6:58 PM   in reply to cfbudreau
    Report

    Had same problem today on both iPads - 1st gen. and 2nd in v22 viewer. So the bug is still persist.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points