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After Effects error: Ray-trace 3D ( 5070 :: 0 )

May 8, 2012 3:21 PM

  Latest reply: mahinthan5, May 20, 2013 9:14 PM
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  • johnmangino
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    80. johnmangino,
    May 15, 2012 2:31 PM   in reply to Todd_Kopriva
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    - What operating system are you using?

    OS X 10.7.4

     

    - Did you upgrade your operating system from a previous version?

    No. Fresh install of 10.7. Unless you count 10.7 to 10.7.4

    CORRECTION: The computer did originally come with 10.6.8. I installed a new HD and did a fresh install so I figured it didn't matter. But upgrading the NVIDIA driver it only lists the driver under 10.6.8. So I figured I should mention it.

     

    - What is the model of your CPU?

    2.66 GHz Intel Core i7

     

    - What is the model of your GPU?

    NVIDIA GeForce GT 330M 512 MB

    and

    Intel HD Graphics (Don't use this with AE of course)

     

    - What is the version number of your graphics driver?

    2.1 NVIDIA-7.18.18 270.05.25f01

     

    - If you have an Nvidia card, what is the version of your CUDA driver?

    4.2.7

     
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  • nielheesakkers
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    81. nielheesakkers,
    May 15, 2012 11:44 PM   in reply to RickJMcClelland
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    I get the same error when quiting After effects

     

    After Effects Alert

     

    Last log message was: <140735189834080>

    <ae.blitpipe> <2> HardwareBlitpipe Disengaged

    .

     

    Generating crash log, which may take a few minutes.

     

    Everytime ... so even without using / activating  the raytrace engine.

     
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  • johnmangino
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    82. johnmangino,
    May 16, 2012 4:46 AM   in reply to johnmangino
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    I can't find anything about Lion drivers for the gt 330m.

     

    Installed CUDA drivers, library and SDK just because. Still tells me the CUDA or device is incompatible.

     
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  • JimKosinsky
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    83. JimKosinsky,
    Calculating status...
    May 16, 2012 8:40 AM   in reply to JimKosinsky
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    Followup to my previous post, I updated the driver to 301.24 with CUDA 4.2.1 and the problem persists. Win7 x64 w/GTX680.

     
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  • VFXBear
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    84. VFXBear,
    May 16, 2012 9:00 AM   in reply to Todd_Kopriva
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    I am also getting "After Effects error: Ray-traced 3D: Initial shader compile failed (5070::0)"

     

    Fast Draft:Available
    Texture Memory:4560.00 MB
    Ray-tracing:GPU

     

    OpenGL

    Vendor:NVIDIA Corporation
    Device:Quadro 6000/PCIe/SSE2
    Version:3.0.0
    Total Memory:5.94 GB
    Shader Model:4.0 or later

    CUDA

    Driver Version:4.2
    Devices:2 (Tesla C2075, Quadro 6000)
    Current Usable Memory:5.18 GB (at application launch)
    Maximum Usable Memory:5.25 GB

    Windows 7 Ultimate Version 6.1.7601 Service Pack 1 Build 7601

    HPZ820

    ProcessorIntel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz, 2901 Mhz, 8 Core(s), 16 Logical Processor(s)
    Processor

    Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz, 2901 Mhz, 8 Core(s), 16 Logical Processor(s)

    BIOS Version/DateHewlett-Packard J63 v01.02, 3/9/2012

     

    NameNVIDIA Quadro 6000

     

    Driver Version

    8.17.12.9670

    NameNVIDIA Tesla C2075

     

    Driver Version8.17.12.9670
     
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  • AgNOthree
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    85. AgNOthree,
    May 16, 2012 11:11 AM   in reply to Todd_Kopriva
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    Screen Shot 2012-05-16 at 11.08.57 AM.jpg

     
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  • cltcutters
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    86. cltcutters,
    May 17, 2012 5:56 AM   in reply to AgNOthree
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    I found a solution for me at least....

     

    I uninstalled AE then I updated my CUDA driver. I do not have a Nvidia card, but under system prefs there is a CUDA icon click and upgrade. I reinstalled AE and it works perfectly.

     
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  • johnmangino
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    87. johnmangino,
    May 17, 2012 6:29 AM   in reply to cltcutters
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    I'm thinking an upgrade is going to be necessary. Two year old machine.

    The big question that makes me very nervous is, will Apple offer anything usable in a month for doing this kind of work.

     

    I really hope so, but I'm not too confident.

     
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  • Tavis Dunn
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    88. Tavis Dunn,
    May 17, 2012 9:39 AM   in reply to johnmangino
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    I more than meet the recommended specs, and still have the problem. I'm quite certain looking thru all of this, that it is an issue of 10.7.4.

     

    I'm uninstalled and re-installed AE, updated to all the latest drivers, done everything i can short of re-intalling the OS, which quite frankly is a huge pain in the ***.

     

    I wonder if Adobe has been able to reproduce the error in-house yet.

     
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  • Todd_Kopriva
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    89. Todd_Kopriva,
    May 17, 2012 9:46 AM   in reply to Tavis Dunn
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    > I wonder if Adobe has been able to reproduce the error in-house yet.

    So far, the only cases that we've seen in-house or among our pre-release testers have been due to an out-of-date CUDA driver, as described by cltcutters above. It appears that something in the CPU-based renderer is trying to make use of something in the CUDA driver, which shouldn't happen. We're still trying to get to the bottom of this.

     

    In the meantime, I recommend that everyone try the proposed solution mentioned by cltcutters.

     
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  • john spirou
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    90. john spirou,
    May 17, 2012 9:56 AM   in reply to Todd_Kopriva
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    even i dont have macs with Nvidia cards , both imac and MBP are with ATI cards, i installed latest cuda driver  and it worked !!!

    Why is this i dont know .....

     

    http://www.nvidia.com/object/cuda-mac-driver.html

     
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  • Todd_Kopriva
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    91. Todd_Kopriva,
    May 17, 2012 9:57 AM   in reply to john spirou
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    Thanks for confirming, John.

     

    Can everyone on this thread try that solution and let us know if it works for you?

     

    Yes, this is odd, and not intended behavior. We're looking into it.

     
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  • Tavis Dunn
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    92. Tavis Dunn,
    May 17, 2012 10:01 AM   in reply to Todd_Kopriva
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    I've had the latest cuda drivers and nvidia card drivers from the start.

     

    What i will try is uninstalling AE again, overwriting the cuda and nvida drivers again, restarting, then installing AE.

     

    I'll let you know what happens...

     
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  • Tavis Dunn
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    93. Tavis Dunn,
    May 17, 2012 10:34 AM   in reply to Tavis Dunn
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    John's solution does not work, atleast on my system with a Nvidia Quadro FX 4800 card.

     

    Really getting tired of this.

     
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  • RickJMcClelland
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    94. RickJMcClelland,
    Calculating status...
    May 17, 2012 10:53 AM   in reply to Tavis Dunn
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    I installed the driver and otherwise didn't do anything. Ray-traced renderer now works and I'm no longer getting an error when I quit After Effects.

     

    Again, this is on a 2.2 GHz Macbook Pro with 8 GB of RAM, 6750M Radeon, upgraded from 10.6.8 to 10.7.4.

     
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  • johnmangino
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    95. johnmangino,
    May 17, 2012 10:55 AM   in reply to RickJMcClelland
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    Didn't work. Reinstalled AE and it still will not see CUDA. Ray-trace does work, just very very very very slowly

     
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  • Tavis Dunn
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    96. Tavis Dunn,
    May 17, 2012 10:59 AM   in reply to RickJMcClelland
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    For those of us on nvidia cards, who already had the CUDA drivers installed. It does nothing. Atleast for me.

    Quite frankly, if the solution for ATI cards is to install nvidia software technology, then something is very broken in AE.

     
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  • RickJMcClelland
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    97. RickJMcClelland,
    May 17, 2012 11:02 AM   in reply to Tavis Dunn
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    Ray-Trace is going very very slowly for me as well, but I attributed that more to the specs on my machine than anything else.

     

    There's got to be a better way for a solution, though.

     
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  • nesha_le
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    98. nesha_le,
    May 17, 2012 11:14 AM   in reply to RickJMcClelland
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    I can confirm that solution mentioned by cltcutters works for me too. Just did it and it works just fine. Finally, some sort of solution. iMac here, mid 2011, AMD 6750m. So, it remains strange that CUDA driver did something and not having nvidia card installed. But, it is solution until Adobe clarifies things.

     
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  • Tavis Dunn
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    99. Tavis Dunn,
    May 17, 2012 11:20 AM   in reply to nesha_le
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    a solution for ATI cards to be clear. Not our "supported" Nvidia cards.

     
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  • nesha_le
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    100. nesha_le,
    May 17, 2012 11:24 AM   in reply to Tavis Dunn
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    Tavis, you're angry/dissapointed and I can understand that. But I'm sure issue will be solved for everybody pretty soon. Rgds, Nesha.

     
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  • Tavis Dunn
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    101. Tavis Dunn,
    May 17, 2012 11:29 AM   in reply to nesha_le
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    Just being clear here. When you say "here's a solution", it's important to be specific or preface it.

    Those of us with the officially "supported" cards won't find any sort of benefit to this.

     
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  • nesha_le
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    102. nesha_le,
    May 17, 2012 11:29 AM   in reply to nesha_le
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    Of course, BIG thanks to cltcutters for having unconventional approach, i.e. not following logical ways of solving problem and for sharing the solution.

     
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  • nesha_le
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    103. nesha_le,
    May 17, 2012 11:31 AM   in reply to Tavis Dunn
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    I was specific and quite clear with "works for ME too...iMac, ATI 6750m.." And Adobe got your point too, I'm sure. Regards.

     
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  • Tavis Dunn
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    104. Tavis Dunn,
    May 17, 2012 11:36 AM   in reply to nesha_le
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    Nesha, i'll be convinced Adobe get's my point when then deliver.

     

    But i'm glad the dog slow software renderer is working out for you.

     
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  • Will Lockwood
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    105. Will Lockwood,
    May 17, 2012 4:29 PM   in reply to someofmywork
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    Someofmywork, that is interesting. All of my Mac systems show 4.2.7 as the latest CUDA version. Do you know where the 4.2.9 driver came from? Are there any games installed on this system from Steam, Blizzard, etc.?

     

    I'm curious, how many of the failing systems have graphics intense games installed?

     
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  • Tavis Dunn
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    106. Tavis Dunn,
    May 17, 2012 4:34 PM   in reply to Will Lockwood
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    Good catch, i hadn't noticed that before.

    I found it here:

    http://developer.nvidia.com/cuda-downloads

     

    i am downloading now...

     
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  • AgNOthree
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    107. AgNOthree,
    May 17, 2012 4:35 PM   in reply to Will Lockwood
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    The update is behind.  The real current version is 4.2.9  as per the link at nvidia
    devdriver_4.2.9_macos.dmg

    which we didn't update to until AE started complaining about the driver being old.

     
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  • AgNOthree
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    108. AgNOthree,
    May 17, 2012 4:37 PM   in reply to Will Lockwood
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    and there are no games on my workstations or people get fired :-)

     
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  • AgNOthree
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    109. AgNOthree,
    May 17, 2012 4:38 PM   in reply to Tavis Dunn
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    lol it won't help you Tavis i've had it since this all started and I updated.

     
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  • Tavis Dunn
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    110. Tavis Dunn,
    May 17, 2012 4:40 PM   in reply to AgNOthree
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    Interesting. I installed the 4.2.9 and got further than i have before.

    No error on start up, but an error when trying use the ray-traced renderer. Before, it wasn't even a selectable option.

     

    I also have no games. Clean aside from Adobe products and FCP studio

     
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  • Tavis Dunn
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    111. Tavis Dunn,
    May 17, 2012 4:43 PM   in reply to AgNOthree
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    lol it won't help you Tavis i've had it since this all started and I updated.

     

    Hah, very true....i may have got overly excited seeing 4.2.9!

     
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  • Gerson Bradford
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    112. Gerson Bradford,
    May 17, 2012 5:31 PM   in reply to adam@blueapplestudio
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    MacBook Pro.  Mac OS X 10.7.3

     

    I am having the same problem at work. I hope they find the solution.

     

     

     

     

    Fast Draft:

    		Available
    Texture Memory:204.00 MB
    Ray-tracing:CPU

     

    (GPU not available - incompatible device or CUDA driver)

    OpenGL

    Vendor:NVIDIA Corporation
    Device:NVIDIA GeForce GT 330M OpenGL Engine
    Version:2.1 NVIDIA-7.18.11
    Total Memory:512.00 MB
    Shader Model:-

    CUDA

    Driver Version:-
    Devices:-
    Current Usable Memory:-
    Maximum Usable Memory:-
     
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  • nathantryan
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    113. nathantryan,
    May 18, 2012 7:09 AM   in reply to Gerson Bradford
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    I'm having the same trouble as well.  Tried installing new Cuda drivers (4.2.9) and re-installing CS6 and that didn't help.

     

      Model Name:iMac
      Model Identifier:iMac12,2
      Processor Name:Intel Core i7
      Processor Speed:3.4 GHz
      Number of Processors:1
      Total Number of Cores:4
      L2 Cache (per Core):256 KB
      L3 Cache:8 MB
      Memory:12 GB
     
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  • Will Lockwood
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    114. Will Lockwood,
    May 18, 2012 10:19 AM   in reply to Tavis Dunn
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    No problem. We are trying to get a system to reproduce the bug and gaming is one potential area that we have not tested against. So far on systems physically matching those reported here we are getting good results. Testing included updating the OS, trying different CUDA drivers, etc.. The 4.2.7 driver is working fine on the six systems I looked at, so that does not appear to be the issue.

     

    If you can file a bug report and include the complete system information file from a failing system that would be great. Another is to understand how one is testing by providing exact steps including comp size, layer type, ray tracer setting, fast preview mode, etc.. On the windows side, update to the newest NVIDIA driver for the NVIDIA card. If that fails, again, include the system information file in a bug report.

     

    One thing to check on the Mac is to be sure the EFI firmware is up to date. Another thing to try is deleting the Nvidia computer cache. On the Mac this is located in your user folder->Library->Application Support->NVIDIA->Computer Cache.  Delete the Computer Cache folder. It will get rebuilt on launch of AE CS6.

     
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  • AgNOthree
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    115. AgNOthree,
    May 18, 2012 10:36 AM   in reply to Will Lockwood
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    Fail.   My system runs a gt120 for its display card then a gtx 265 for its Cuda card.  I have tried taking them in and out and reordering them and making a clean user.  I really find it hard to believe this isn't replicable in the lab when its so prevalent in the wild.  There are no settings to give.  ON LAUNCH GPU FAILS with error about driver version. 

     
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  • Tavis Dunn
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    116. Tavis Dunn,
    May 18, 2012 10:42 AM   in reply to AgNOthree
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    I can confirm that this did not work.

     

    I am on a Mac Pro (2008 model) / Q FX4800, running the latest EFI and i've deleted the Nvidia computer cache to force a rebuild.

    Still get the (5070 :: 0) error.

     

    Forgive my ignorance, but how do i go about filing a bug report.....

     
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  • Todd_Kopriva
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    117. Todd_Kopriva,
    May 18, 2012 10:42 AM   in reply to AgNOthree
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    > I really find it hard to believe this isn't replicable in the lab when its so prevalent in the wild.

    It is not prevalent. There are very few people hitting this. We understand that it's annoying to you, since you're one of the people that it's hitting... and that's why Will (and others here) are trying so hard to find the exact set of circumstances that cause the problem. The more information you can give Will, the more likely he is to be able to help you.

     
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  • Todd_Kopriva
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    118. Todd_Kopriva,
    May 18, 2012 10:43 AM   in reply to Todd_Kopriva
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    > Forgive my ignorance, but how do i go about filing a bug report.....

     

    http://adobe.ly/ReportBug

     
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  • AgNOthree
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    119. AgNOthree,
    May 18, 2012 10:45 AM   in reply to Todd_Kopriva
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    and there is your catch my test system is a 2008 as well. Are any of the Lab computers 2008 Macs?   Because cuda runs awesome on this box with other cuda apps.  Seems Tavis is using the same era box though.  

     
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