The Liquify filter in PS 13.0 x64 does not work correctly. The Forward Warp, Magnify and Hand tools work okay, but the rest of them procuce the same strange effect of a jumbled combination of swirl and black on white dot patterns. ending with a circular "transparent" pattern. I have just installed after removing 5.5 and using the Adobe Cleaning Tool. There were multiple errors in the installation log file, which I saved. I'm running Win 7 fully patched and up to date. I have a Toshiba Tecra wiith 6GB of RAM and an ATI Radeon DH 6450M GPU.
Here is a screen shot:
All three of the non-functioning tools begin with a swirly pattern quickly being jumbled by dots and checkerboard. If you hold the click for a few seconds it ends up looking like the above image.
Could sure use some help. I use the liquify filter a lot and I don't want to waste a fortune by going back to CS55.
Curt, we are on the same page. I just downloaded a fresh EXE file for the drivers on my Tecra and installed them. After a restart the same problem was still there. I'm searching a difinitive answer to the question, "Does the 6450M have enough grunt to work with the liquify filter?" I hate to think of buying a new computer so I can run it. Here's another image of what it looks like after hitting OK and goign back to the main window. It took a long time, another clue that maybe my Tecra might not be up to the task. (Sigh!)
Thanks for your quick response. The problem is not solved.
Tested video cards for Photoshop CS6
Adobe tested the following video cards before the release of Photoshop CS6. This document lists the video card by series. The minimum amount of RAM supported on video cards for Photoshop CS6 is 256 MB.
Note: Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model. (Laptop and desktop versions have slightly different names.)
nVidia GeForce 8000, 9000, 100, 200, 300, 400, 500 series
nVidia Quadro 400, 600, 2000, 4000 (Mac & Win), CX, 5000, 6000
AMD/ATI Radeon 2000, 3000, 4000, 5000, 6000, 7000 series
AMD/ATI FirePro 3800, 4800, 5800, 7800, 8800, 9800, 3900, 4900, 5900, 7900
Intel Intel HD Graphics, Intel HD Graphics P3000, Intel HD Graphics P4000
Note: ATI X1000 series and nVidia 7000 series cards are no longer being tested and are not officially supported in CS6 – some basic GL functionality may be available for both these cards.
OK, that's 1GB of memory.
Do you know of a way to get info from Adobe without a service contract? It's a minimum of $29 to call them and no guarantee of an answer.
I do remember reading that there is some kind of "filter clean up tool". Aparantly when installing some things can get messed up. I had many errors in the log file. There was also talk of replaceing files in a folder related to filters (or pulg-ins, I don't remember). Any of this ring a bell?
I had cs5 some time ago and installed 5.51 while 5 was still installed. I then installed 6. Got lots of errors and some things did not work. I untinstalled 5.51 and things got worse. Finally, I uninstalled 5.51 and ran the Adobe Cleaner. I then installed 6 and still got errors, though not as many. I've looked at the error log and can't see anything obvious having to do with the folders or processess which might cause the problem. Still no joy.
So, I think I've done everything obvious to fix the issue short of a clean OS and reinstall wihch I am not willing to do at this point. I don't think it would help anyway.
@ Steve -- No, I don't. Toshiba has proprietary "versions" of the drivers which you can only get from them. I just downloaded the latest one (Auguts 2011 I think) and installed it, producing no change in the problem. ATI ahs newer versions, but when you try to get them they won't give them to you via the automatic installer process. They tell you to go to your laptop vendor. I can probably dowload about any version from the web, but that sounds like playing with firecrackers.
Steve, is it your gut feeling that I have a graphics driver issue here? That's what it seems to be to me. Surely, with all of the Toshibas out there somebody else is encountering this. The other possibility seems to me to be that there is still something lingering from the messed up installs (sorry to say that's disappointing, coming from Adobe). Is it possible that there are issues with incorrect files in the folders feeding the filter? It seems unlikely, since I used the Adobe Cleaner after removing pervious installations and before installing CS6. I can send the list of errors (tsk, tsk) generated by that, if it would help. As I said before, an Adobe employee offered to send a "filter cleaner" thingie to someone who was having a very similar problem.
Still, it seems like a graphic driver problem. Am I just the first one to report it? --- Thanks
I neglected to notice the M part of your GPU spec. The problems I've been seeing are with the recent desktop driver version. With what you show, I do think this is driver related and nothing to do with installer 'leftovers'. But, yes, having a laptop instead of desktop card makes checking various drivers more difficult.
One option to try, which will clarify if the driver is key, is to turn off the GPU path when invoking the filter. To do this, hold down the Alt key then click on Filter and drag down to Liquify. To indicate that the CPU is being used for compute, you should see a hairline black stroke around the image in the dialog window.
I'm asking for info regarding mobile driver versions to see how I can help you out.
Well, Steve, that does clarify the issue. Turning off the GPU allows the filter to work as before, albeit somewhat slowly.
I appreciate you help finding a solution to the problem. The ALT key is a good workaround, but I"m wondering what other nasties I may find luring in the corners later. I'd like to get it working properly.
I have noticed a couple of strange things in other programs in the suite. For instance InDesign cannot remember files I've previously opened. Oh well, it is version zero. Maybe updates will help with these things. However, I don't think an update is going to solve my driver problem.
I look forward to whatever else you can discover.
I'll give that a try, Noel, though I won't hold my breath for a positive outcome. You are right, of course. If they don't know about it they can't do anything. If would be better if Adobe made the suggestion on behelf of their clients. It would carry a lot more weight. Let the big boys work it out, as they should. End users shouldn't get into battles about whose fault it is that something isn't working as it should. Clearly, it involves using the GPU and drivers to do the work, but is it really a driver issue or is it a application developer issue? I have no way to ascertain that. I do suspect it is the former.
However, having said that, your suggestiong is appreciated and I'll see if I can get AMD's attention. --- Thanks.
Thanks for reporting back that CPU compute works as expected. We will do more digging here and let AMD know what we find. We'll also see if we can give Toshiba a heads up so that they might issue an update as well.
I've only played a little with video driver mods a few years back trying to get Vista64 to run on my MBP. There may be some options along those lines but I don't know where best to look.
Thanks very much, Steve. I'll hang loose to see what happens. I bet you had fun trying to get anything working in Vista64.
Should I expect to hear something from you if anything new and helpful shows up?
I expect the news I'll have will be thin for a while, particularly on Toshiba issuing updates. I'll bookmark this post and report back when I have something actionable.
The driver mod was fun. I had just received a newly released MacBook Pro w/8600m GT, was working on GPU required features and Ps was just ported to Win64 support. I wanted to see if I could get a dual boot laptop for testing while riding the train, and it mostly worked. The biggest hassle was mismatched keyboard input for shortcuts, so I needed to use a mouse peripheral. This was when Boot Camp was still beta. Needless to say, I was way outside the envelope on controlling environment variables.
I reckon that your connection with Adobe will be a lot more effective to squeeze something out of Toshibe than my private efforts. Thanks for that.
Your tale brings back many memories. I worked as an IT Administrator and technician in Papua New Guinea for thirty years. The computers I took with me to the country were ones I'd built from parts (na IMSAI and something else I can't even remember the name of - 8" floppy disks as media). After a couple of years I moved up to a DEC 11/23 mini. I unpacked that monster from the crate (disk drives the size of a washing machine) and stared at six feet of orange 3-ring binders on my workbench. There was only one other computer in the country . . . at the university. It can be pretty lonely when you're working at the edge. We've both been IT explorers. Fankly, I'm glad that my new work is now as a multimedia artist.
Jan Messersmith - Madang - Ples Bilong Mi
Thank you for pointing out this issue and a temporary resolution with the ALT key. I too just noticed that the bloat and pucker features were not working for me, either. I am in the process of installing updated drivers from ATI for my HD4200, but we'll see if the issue is resolved.
Is there anything we need to know right now as far as updates or patches and their timeframe? Granted it is early but the workflow is still there
Furiousphotog, I'm interested to know what your setup is. I'm guessing you have a notebook. What brand? Some manufacturers don't like for you to download ATI's drivers. The ATI automated site will direct you to (for instance) Toshiba's site for the driver. Maybe ATI has a driver that fixe's the issue, but I don't think I can get it from ATI. I'd have to download it from somewhere else. Please let me know if you come up with a fix.
I wouldn't hold my breaath for a fix from Toshiba or ATI. If one comes, it will be through the efforts of Adobe if it happens.
I just installed CS6 on a current, large iMac. LIQUIFY DOES NOT WORK! It creats a strange light box in the area every time. The filter is useless as it destroys the layer you are trying to work on. THIS IS A SERIOUS BUG, ADOBE.
Kim, I'd be interested to know what GPU you have in your iMac. If it is an ATI unit (See above) that supports the idea that it is probably a driver problem. If it is not and ATI, that may suggest that it is a more general problem with the filter modules. Please read the above carefully and have a look at the images I uploaded. If the problem is with the same filters and the test images are similar and it is not an ATI GPU then we need to jump on Adobe to fix it. However if you have an ATI GPU then it seems more likely that we'll have to wait for an updated driver from ATI. Did you try the trick of holding down the ALT (or whatever it is on a Mac) key when you click on the Filter menu and then dragging down to to Liquify? That works for me. The filters then work correctly.
Kim, Please post your machine configuration information. Are you running OS X version 10.7.4? Is your iMac an i7 processor? Does your Mac use the ATI Radeon HD 5750 video card? If you can include a image of the "light box" bad result it would help. We need to reproduce the problem here so we can track down the cause of the problem.
OS X 10.6.8;
2.8 GHz Intel i7 core
16 GB RAM
ATI Radeon HD 4850
External cache drives disabled for this test.
(a) cut and paste square area;
(b) use large eraser to partially erase outer area of square paste area;
(c) liquify area;
(d) bug is in artifacts in Z-axis (mask)
CS6 currenly unusable.
CS3 works perfectly on same function.
See attached file.
Is there a way to get fixed AMD/ATI drivers? They are not on AMD/ATI web site.
Thanks Kim. Can you attach a CS3 version of the image so I can see exactly the difference - good vs bad? I do not understand the comment the errors are in the Z-axis(mask).
Apple controls the drivers for their machines. Updated drivers would be included in a new releases of their OS. For you to get the latest driver you would need to upgrade to 10.7.4. This is currently the newest OS for your iMac. I think it is about $30. I do not know if this will fix your specific problem, but the driver should be better.
So ... from this thread I got a temporary work-around which was to set the GPU mode to "basic" in the Advanced Options. This appeared to fix the problem. Except that the problem is back. So ... this critical bug remains.
You asked "what is Z-axis (mask)"? In Photoshop any layer can have a "mask." It goes by different names, but it is a transparency channel. You ca see this easily in the above posted samples as the white background. The background is not really white in the real layer (which I cannot post in this forum because your max file size is teensy-weensie worthless), it is mostly transparent. Look again at the photo of the girl's face. Do you see those vertical and horizontal bands? or lines? They are not supposed to be there. At all. None. zero. They are 100% artifacts generated by Photoshop bug. The reason you can see these is that the transparency mask suddenly changes from one value (say, 5% transparent) to another value (say, 60% transparent) along those lines. Properly, the transparency should blend smoothly from the center (face -- opaque) to the edge ( mostly transparent).
Kim, we are having trouble replicating the problem you are seeing on our iMacs. What are the dimensions of the image that show the problem? Are all images (different sizes) with transparency showing artifacts? Any information you can provide on when you see the problem and when you do not would be very helpful for tracking this down. Would it be possible for you send me the problem file via a Dropbox?
Yes. I put the photoshop file, with labeled layers, in my public dropbox folder. I have almost no experience with dropbox. What else do I need to do? And yes, files tend to be pretty large, this sample file is under 1 mpix.
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