I have never seen such a horrible site as I have experienced today trying to purchase a subscription to Indesign. It must take a course just to learn to find anything on this site. FINALLLY I was able to purchase it and agent tells me I have to wait 12-24 hrs to download. First chat agent sent me a link to trial version. It asks me for serial number. Wasn't given one. Second chat agent says I have to wait 12-24 hrs before my subscription is activated. Is this true?
This is the most pathetic, unfriendly site I have ever experienced since using the internet in 20 yrs. GRRRRRRR
I'm using Windows Vista. IE9 (tried Firefox also)