I'm having an issue with Adobe AIR. Last month I purchased Photoshop CS 5.5 with the agreement of a free upgrade to Photoshop CS 6 10 days after it comes out (should be today that I get the CD key, right?) and I'd like to get myself ready to just plug the key in and go, especially considering the trouble I had actually downloading PS CS 5.5 (not too promising, eh?).
I can see the yellow DOWNLOAD button and when I click it Adobe AIR comes on and asks me to read the license, etc. I click AGREE and... it closes immediately. Every time.
I've tried on a few different browsers and don't have any anti-virus messing with it.
Thanks for your help anyone and everyone.
It is likely that you are not receiving the option to provide administrator access to the Adobe AIR installer. Try either adjusting your User Account Level or possibly temporarily disabling User Account Control.
Thanks again for the quick reply Jeff.
After fiddling around and installing/uninstalling multiple times (while changing my UAC settings and restarting each time) it appears the issue is that Adobe AIR is actually just continually trying to re-install itself (whether or not it is installed as admin). The first time I click "agree" (to the licensing agreement upon installation) the program installs. Then I try and download the file and it asks me to agree again, and that's when it just closes down (probably because it's already installed).
And REALLY? No direct download? Losing faith here. This is getting silly.
You will still need to resolve the AIR issue to install the software as we use it's components in many of our Creative Applications. I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.
You are also welcome to follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download. Depending on the Adobe product though you are installing you will need to have Adobe AIR functioning for a successful installation.
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