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Still having trouble with Adobe AIR - Trying to download free trial.

May 17, 2012 7:01 AM

I'm having an issue with Adobe AIR.  Last month I purchased Photoshop CS 5.5 with the agreement of a free upgrade to Photoshop CS 6 10 days after it comes out (should be today that I get the CD key, right?) and I'd like to get myself ready to just plug the key in and go, especially considering the trouble  I had actually downloading PS CS 5.5 (not too promising, eh?).

 

I can see the yellow DOWNLOAD button and when I click it Adobe AIR comes on and asks me to read the license, etc.  I click AGREE and... it closes immediately.  Every time.

 

I've tried on a few different browsers and don't have any anti-virus messing with it.

 

Thanks for your help anyone and everyone.

646 Views   5 Replies   Latest reply: Jeff A Wright, May 17, 2012 5:04 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 17, 2012 2:38 PM   in reply to Quig0000101011
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    Please try adjusting your User Account Control settings.

     
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  • Quig0000101011
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    2. Quig0000101011,
    May 17, 2012 2:44 PM   in reply to Jeff A Wright
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    Thank you for replying, but could you be more specific? 

     

    What in the User Account Control settings would stop Adobe AIR from downloading a product?

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    May 17, 2012 2:53 PM   in reply to Quig0000101011
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    It is likely that you are not receiving the option to provide administrator access to the Adobe AIR installer.  Try either adjusting your User Account Level or possibly temporarily disabling User Account Control.

     
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  • Quig0000101011
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    4. Quig0000101011,
    May 17, 2012 4:01 PM   in reply to Jeff A Wright
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    Thanks again for the quick reply Jeff.

     

    After fiddling around and installing/uninstalling multiple times (while changing my UAC settings and restarting each time) it appears the issue is that Adobe AIR is actually just continually trying to re-install itself (whether or not it is installed as admin).  The first time I click "agree" (to the licensing agreement upon installation) the program installs.  Then I try and download the file and it asks me to agree again, and that's when it just closes down (probably because it's already installed). 

     

    Any ideas?

     

    And REALLY?  No direct download?  Losing faith here. This is getting silly.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    May 17, 2012 5:04 PM   in reply to Quig0000101011
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    You will still need to resolve the AIR issue to install the software as we use it's components in many of our Creative Applications.  I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.

     

    You are also welcome to follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download.  Depending on the Adobe product though you are installing you will need to have Adobe AIR functioning for a successful installation.

     
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