Adobe Community: Download problem

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1. Mylenium,

May 16, 2012 11:58 PM in reply to Toad TMR

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Asks such specific questions on the PS And ACR forums. This may be a compatibility issue that they are still working on.

Mylenium

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2. Jeff A Wright,

May 17, 2012 12:16 PM in reply to Mylenium

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Moving this discussion to the Adobe Camera RAW forum.

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3. Yammer P,

May 18, 2012 12:26 AM in reply to Toad TMR

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Just checking: you are on CS6, right?

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4. Toad TMR,

May 18, 2012 7:07 AM in reply to Yammer P

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Yes

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5. Yammer P,

May 18, 2012 7:51 AM in reply to Toad TMR

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Have you tried it without anti-virus?

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6. Toad TMR,

May 18, 2012 8:28 AM in reply to Yammer P

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No, I’ll try that; thanks.

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7. spwgxn,

May 19, 2012 3:30 AM in reply to Toad TMR

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Let me know if you ever get anywhere with this.

I have exactly the same issue

Actually I am going to have a rant instead.

After having no end of issues with elements 10 and opening RAF files from my fuji HS30 it finally updated, and I can open them.

However I find elements10 to be limited so I decided to trial CS6 prior to purchasing.

Installed and it won't open my RAF files, so I downloaded the 7.1 RC, same problem as the OP.

At the best of times getting any support from adobe is a long winded complicated nightmare, and to be honest is woeful considering the amount of money they charge for their products.

Photomatix, no issues, opens RAF files straight out of the box, Paintshop pro X4, again no issues I can work directly with my RAF files. adobe, issue after issue after issue.

Fed up with it now, I will just uninstall CS6 and go buy the full version of paintshop, adobe's loss, not mine

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8. bshehan,

May 21, 2012 4:20 PM in reply to Toad TMR

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I'm having this same problem. Running Vista. Any help would be appreciated. Can't open Mark III files without ACR 7.1!

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9. Michelle Qi,

May 21, 2012 5:21 PM in reply to bshehan

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From PS, could you please find out the ACR version/build number by “help-about plugin-acr”?

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10. bshehan,

May 21, 2012 7:51 PM in reply to Michelle Qi

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mine says 7.0.0.308

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11. Michelle Qi,

May 21, 2012 7:53 PM in reply to bshehan

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This means you don’t have ACR7.1 installed. You will need to download the 7.1 RC from http://labs.adobe.com/technologies/cameraraw7-1/

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12. bshehan,

May 21, 2012 7:56 PM in reply to Michelle Qi

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Right. I've tried that. I'm having the same problem as the original post.

"Trying to install camera raw 7.1 beta, got message saying Update Failed; Application Manager may be damaged. Download and install a new copy of Application Manager. Did that, but still get the same Update Failed message. What to do?"

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13. Michelle Qi,

May 21, 2012 7:59 PM in reply to bshehan

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Which program did you use to unzip the downloaded installer? I assume you are on Win? Thanks.

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14. bshehan,

May 21, 2012 8:09 PM in reply to Michelle Qi

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I used whatever is native to windows vista. Right click, Extract All....

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15. Michelle Qi,

May 21, 2012 8:20 PM in reply to bshehan

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Could you please try using unzip or 7-zip?

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16. bshehan,

May 21, 2012 8:28 PM in reply to Michelle Qi

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Used 7-zip. That took care of my issue. Worked perfectly. Thank you so much. I really appreciate it.

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Adobe Camera Raw

Download problem - camera raw 7.1 beta

May 16, 2012 7:07 PM

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